icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

icon_fooddrink

Got Everything Wrong

, | USA | At The Checkout, Crazy Requests, Food & Drink, Popular

Customer: “I want three tacos with everything.”

Me: “I’m sorry, ma’am. What did you mean by ‘everything’?”

Customer: “You know, everything.”

Me: “I’m sorry; I don’t know what you mean. We have a lot of different ingredients that we can put on your tacos. Which ones would you like?”

Customer: *getting agitated* “You know, everything!”

Me: “We have ‘supreme’ tacos which come with sour cream, lettuce, cheese and tomatoes. Would you like three Supreme Tacos?”

Customer: “Yes! That’s it! With onions and everything!”

Me: “So, three Supreme Tacos with onions and what else would you like on them?”

Customer: “You know, everything!”

Me: *reading off our list of ingredients in order* “So you want three tacos with beef, chicken, steak, red sauce, chili, beans…”

Customer: *interrupts* “No, no, no! I didn’t say I wanted all that! I didn’t say to get all ludicrous about it!”

Me: “I’m sorry, ma’am, I’m just trying to figure out what you want on your tacos.”

Customer: “Everything!” *she then leaves the drive-thru without saying another word*

icon_checkout

Unable To Tap And Go With The Flow

| ON, Canada | At The Checkout, Bad Behavior, Technology

(Tap-and-go debit/credit cards are just being introduced. We have just got our new credit card reader with the tap feature a few days beforehand. My boss instructs me that if a customer hands us their card and it has the tap-and-go logo, I should tap it myself. I don’t necessarily think this is a good idea, but I do as I’m told. A customer has just ordered their coffee when this happens.)

Me: “That will be $1.70.”

Customer: “On debit.” *hands me his card*

(I see the the tap-and-go logo on his card and press the card to the machine for a few seconds. It pays and I hand the card back to the customer.)

Customer: “Wait, don’t I need to pay?”

Me: “Nope, you just did. I just tapped your card.”

Customer: “Why did you do that?”

Me: “I’m sorry?”

Customer: “Why did you tap my card for me?”

Me: “Because that’s what my boss told me to do when customers hand their cards to me.”

Customer: “But why did you tap my card for me!?”

Me: “Because my boss said to.”

Customer: “Do you know how RUDE that is to just take someone else’s card and pay!?”

Me: *seeing this is going to be difficult* “Sir, if you have a problem with the lack of security with the tap cards, I suggest you go to your bank and ask them to remove that feature from your card. I’ve already done that myself.”

Customer: “But do you know how RUDE that is?!”

Me: *sighs* “I don’t know what to tell you, sir; I’m just doing what I was told. Would you like to talk to my boss about it?”

Customer: “Yes, I would!”

Me: “Here’s the store number and the hours he’s usually here at.”

Customer: *just as he’s about to leave* “Seriously, you shouldn’t just tap someone else’s card. It’s so RUDE!”

(He did call my boss and complain about how “RUDE” I was, but my boss didn’t budge. My boss told me to just keep tapping people’s cards, but I just let customers tap their cards themselves just to try and avoid that guy again.)

icon_salescouponsretailstoreshop

Coupons Are More Taxing Than They’re Worth

| CA, USA | At The Checkout, Money, Popular

(I work at a department store that is well known for its ‘cash coupon’ deals–where for every fifty dollars you spend you earn a ten dollar coupon. Because the fifty dollars you must spend does not include taxes, occasionally people will be confused that their total was 50+ dollars but they did not earn a coupon. I try to provide ample warning if I see they are particularly close to earning a coupon.)

Me: *I have just finished ringing up her purchases* “Ma’am, I notice you are about three dollars away from earning a cash coupon. Would you like to add a chocolate bar to your purchase so you can meet the cut-off?”

Customer: “No, thank you. I’m fine. Here’s my card.”

Me: “All right, then, that’ll be [total] on your card. Here’s your receipt. Have a great day!”

Customer: “Where’s my coupon?”

Me: “Sorry?”

Customer: “My cash coupon! I spent fifty dollars. I should have gotten a coupon.”

Me: “I apologize, ma’am. You have to spend fifty dollars before taxes to get a coupon. You were about three dollars short.”

Customer: “You should have told me!” *stomps off*

icon_coffeedrinks

Should Be On Decaf

| Long Island, NY, USA | At The Checkout, Bizarre, Food & Drink, Popular

(I work at a deli, and for the past month a woman has been coming in and ordering a coffee every day. She is unfailingly polite and friendly, and I begin to look forward to her arrival. One day, she comes in:)

Woman: “Hi, [My Name]. My usual, please?”

Me: “I’m really sorry, [Woman], but the coffee machine is broken. We’re working on fixing it, and it should be fixed by—”

(The woman goes deathly pale, her eyes go as wide as saucers, and she screams at the top of her lungs.)

Woman: “AAAAAAAAAAAAAAAGH!”

Me: “[Woman], are you al—”

(She continued screaming like a banshee and dashed out of the deli, screeching and flailing all the while. I never saw her again.)

icon_extrastupid

It’s Going To Be A Long Weight

| Dunbar, PA, USA | At The Checkout, Extra Stupid, Popular

(I am a cashier.)

Customer: “Excuse me… but why does that say I am being charged $2.91 for these bananas when they are only 44 cents a pound?”

(I look at the screen to see that the customer confused the weight of the bananas, 2.91, with the price he was being charged, $1.44.)

Me: “No, sir. That’s the weight. The price that you are being charged is here.” *I point to $1.44 on the screen*

Customer: “I know that. But why does it say that I am being charged $2.91 for these bananas?”

(Since I am new at the store, I started to think that this was a prank being done by a few friends of mine who got me the job.)

Me: “No, that’s the weight. Not the price. The price you will be paying is $1.44.”

(At this point, I take my finger and walk the customer through what is on the screen, which looks something like this: 2.91 lbs. X .44 [price per pound] = $1.44)

Customer: “I know that’s the weight—” *points to the weight* “—that’s what I am being charged—” *points to $1.44* “—but why am I still going to pay 2.91?”

Me: “Sir, that’s the weight. Not what you will be paying.”

Next Customer In Line: “Oh, my god!” *picks up his groceries and leaves*

(I am working one of the express lanes and have a line of about five customers, not including the current customer. After this latest exchange, I noticed that my line is completely gone. At this point, I am out of things to say and do.)

Customer: “OH! THAT’S THE WEIGHT! SO I’M PAYING $1.44!”

(After this sudden revelation, I quickly rang the customer’s remaining items and sent him on his way!)

Page 36/376First...3435363738...Last