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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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The Silent Conversation Killer

| UK | At The Checkout

(The next customer comes up to my till and puts his items on the counter; he’s wearing headphones over both ears.)

Me: “Hello, would you like a bag for your items today?”

Customer: *silent*

Me: “Sorry, do you need a bag?”

Customer: *looks me in the eyes, still says nothing*

Me: *taking it as a no* “Okay your total is [amount]; are you paying by cash or by card?”

Customer: *silent*

Me: “Excuse me; are you paying by cash or card?”

Customer: *pulls the headphones away from one ear* “What?”

Me: *pretty annoyed by this point* “How will you be paying today?”

Customer: “Oh, card.” *he enters his pin and puts his card away, then stares at me* “Are you gonna offer me a bag, or what?”

Me: *face-palm*

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Expressly Apologetic

| NJ, USA | At The Checkout, Awesome Customers, Popular

(While shopping, I pick up just a few things on the way home. I make my way to the registers and see a lone “six items or less” line open. I then almost skid to a stop when I see someone with a mostly full cart skid to a stop. Just as I’m about to turn around and head to another lane, she looks up.)

Woman: “Oh, s***!”

Cashier: “Are you all right!?”

Woman: “No, I didn’t even see this was an express lane! Oh, shoot, I’m so sorry. Here, go, go!”

(She then proceeded to wave me and the next two people who came up ahead of her; the cashier said he’d take her still since she was letting others through, and I guess she figured that still would have been quicker than re-loading all her stuff on the cart. Or maybe it was a self-imposed penance, but whatever the case, thank you to the lady that can admit your mistakes!)

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A Duty Of Carelessness

| GA, USA | At The Checkout, Bad Behavior, Health & Body, Popular

(While on my lunch break I go to grab a bite to eat at the deli, and have clearly removed the top of my work uniform as the lady in front of me in line is being told about a sale on tea. My father is a well respected surgeon at the hospital, and we know all higher-ups within the hospital.)

Customer: “Oh! Half price for tea? I’d like me some of that!” *she snaps her fingers as she points to me* “You, boy, get that tea for me.”

Me: “Excuse me, but I am on break and am in line to get food, just like you are.”

Customer: *in a huff* “Fine! I work in the hospital and you better hope I don’t see you around there!”

Me: “Oh, you work at [Hospital]?”

Customer: “Yeah, and you best make sure I’m not gonna take care of you!”

Me: “Well, hopefully [List of Doctors] are okay with that.”

Customer: “Wait, who are you?!”