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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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The Only Weight I Want To Lose Is The One Behind Me

| MI, USA | At The Checkout, Bad Behavior, Food & Drink, Popular

(I am a customer in this story. I also am only 14, and look really young. I’m in line by myself.)

Me: *to cashier* “Hi! Can I have a kid soft serve and a small chili cheese fry?”

Woman Behind Me: “NO!”

Me: “…”

Cashier: “Well, what do you want?”

Me: “…I want a kids soft serve and a small chili cheese fry.”

Woman Behind Me: “I told you, no!” *to cashier* “Make that a large ice cream, and a double chili cheese fry. Also, get her a large sundae.”

Me: “But… I don’t want that!”

Woman: “Just get it.”

(The cashier leaves to make the food, while I’m in shock.)

Woman Behind Me: “So, how old are you? 10?”

Me: “I’m 14…”

Woman: “Pshh. Already counting calories? Trying to lose weight?”

Me: “…”

(The cashier comes out, holding the sundae, large ice cream, and a double order of fries.)

Me: “I can’t pay for this…”

Woman: “Kids these days, making adults pay for everything they want. Wait here. I’ll get more money.” *she walks away*

Me: “Can I have my food now?”

Cashier: “What do you mean?”

Me: “My food, not what that lady ordered.”

Cashier: “Listen, your mom knows what you should eat. Listen to her.”

Me: “I have never met that lady before.”

Cashier: *awkward pause* “I’ll change your order…”

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The Gift Card That Keeps On Taking

| Boulder, CO, USA | At The Checkout, Math & Science, Money

(I work in a grocery store as a cashier. I am ringing up a customer and we get to the end of the transaction.)

Me: “That’ll be $5.17 for you today.”

(The customer swipes his card and it gets declined. At this point I notice that it’s a Visa gift card.)

Me: “Oh, I’m sorry… It didn’t seem to accept that amount. Do you know the balance that’s left on the card? It’ll probably go through if I type in the specific amount.”

Customer: “I don’t know. You check.”

(He shoves the card at me.)

Me: “Oh, unfortunately our system is only set up to check the balance of our store gift cards. I don’t have a way to check the balance for you. Sorry about that!”

Customer: “You check. You should know the balance.”

Me: “I’m sorry, sir, like I said, our registers are only set up to check balances on store gift cards. That’s a Visa gift card, so I have no way of checking the balance on your gift card.”

Customer: “Why are you making this so difficult? It’s your job to know my balance, not mine.”

Me: “As I said before, I unfortunately have no way of checking your gift card balance on my register, since it’s not a store gift card.”

(Finally the customer takes out a crumpled receipt and tosses it on the counter along with the gift card, which has the original balance written on it.)

Customer: “You do the math and figure it out.”

(I type $3.15 into the register and hit the debit button.)

Me: “Okay, so $3.15 is going on the card and I just need you to swipe one more time.”

Customer: “I already swiped it before. I shouldn’t have to do it again.”

Me: “Oh, you just need to swipe it one more time since it didn’t go through the first time.”

(He finally swipes his card. I thank him and tell him to have a good night.)

Customer: “You should learn to relax.”

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Showing Eventual Medium Returns

| BC, Canada | At The Checkout, Food & Drink

(I am the assistant manager of a fast-food restaurant. We are currently running a promotion where you can get any size soft drink for only $1. I witness this exchange between a customer and my employee. The customer is shouting throughout this.)

Employee: “Hello, what can I get for you?”

Customer: “[Soda]!”

Employee: “Okay, just one [Soda]?”

Customer: “Diet [Soda]!”

Employee: “So that’s one diet [Soda]?”

Customer: “Yes!”

Employee: “Is that a medium size?”

Customer: “No! A [Soda] and diet [Soda]!”

Employee: “Oh, you want a [Soda] and a diet [Soda]?”

Customer: “Yes!”

Employee: “Okay, are they medium size?”

Customer: “Medium! The other large!”

Employee: “Which one?”

Customer: “Large [Soda]! Medium diet [Soda]!”

Employee: “Okay, is that all for you?”

Customer: “Yes!”

(He obtains his order and leaves.)

Me: *to employee* “That was way more complicated than it needed to be.”