Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Can’t Put A Price On A Priceless Reaction

| OR, USA | At The Checkout, Money

(I work in a small store, all of our pricing is done with pricing guns that print stickers to the product. We have six+ different pricers, and occasionally mistakes are made, the same item ends up with two different prices, etc;)

Customer: “Look! These are the same thing, one is $1.25, one is $1.50! Why is that!?”

Me: “Oh, I’m sorry. Sometimes things get mis-marked by mistake. But the correct price is $1.25.”

Customer: “I don’t want any, just wanted to know WHY they were different!”

Manager: “Well we have several different pricers. Sometimes they just go off of memory or forget the latest update. I’m sorry for any confusion.”

Customer: “Ah, thank you! I think some of them need to go back to kindergarten, yeah?” *laughing, he gestures towards me*

Manager: *without laughing, stares, unmoving at the customer…*

Customer: *slowly stops laughing, gets uncomfortable and leaves*

Cancel My Previous Statement

| USA | At The Checkout, Technology

(I work at a well-known retail store. We work with pin-pads for debit and credit. I like to walk people through each step, because if you select the wrong thing you’ll have to slide the card again and this annoys customers.)

Customer: *swipes card*

Me: “Now if you could select debit or credit.”

Customer: *selects debit*

Me: “Now then—”

Customer: “EXCUSE ME! I’M NOT STUPID! I don’t need you to walk me through this. I know how to do it!”

Me: “Oh, I’m sorry; I didn’t mean—”

Customer: “I use my card all the time. I think I KNOW HOW TO USE A PIN-PAD!”

(I decide to let it go. I don’t talk again until I look at the screen.)

Me: “Um, excuse me, ma’am—”

Customer: “WHAT!”

Me: “Did you find something wrong with the price?”

Customer: “No. Why?”

Me: “Because you just cancelled the entire transaction.”

Lack Of Register Does Not Register, Part 6

| CA, USA | At The Checkout, Crazy Requests, Time

(At my store, the place you punch in is at the registers. However, the storage for the employee’s items is in the back. You need to go to the back to put your items in before punching in. I have just clocked in and am going up to my supervisor to see what register I’m on and what duties I have. Before I get to her, I’m stopped by a customer.)

Customer: “Are you an employee?”

Me: “Yes.”

Customer: “Why aren’t you at a register?”

Me: “I just clocked in two seconds ago. I’m going to—”

Customer: “Well, I saw you walking past. Why weren’t you on the register?”

Me: “I’m sorry. It’s store policy for the employees to put their things in the back before clocking in.”

Customer: “Have you seen this line? I want your manager. There need to be more employees on the register. What I want to know is why you aren’t on a register now.”

Me: “Because I’m busy talking to you.”

(In the time it took for her to complain, I could have gotten on my register and checked her out.)

Related:
Lack of Register Does Not Register, Part 5
Lack of Register Does Not Register, Part 4
Lack of Register Does Not Register, Part 3

Not That Kind Of Store

| Sweden | At The Checkout, Funny Names, Health & Body

(I’m a female pharmacist finishing up business with a male customer:)

Customer: “Oh, I’d also like a woman; can you please get me one?”

Me: “I’m sorry, what do you mean?”

Customer: “I want a woman, the cheap kind!”

(He looks at me dead serious.)

Me: “I’m not quite sure I understand…”

Customer: *slower* “I want a woman! But it has to be the cheap kind.”

(I keep looking at him in complete disbelief.)

Customer: *sighs* “How hard can it be? My wife asked me to get her one box of woman or whatever they are called. Where do you keep it? I can get it myself if you tell me where I can find it.”

Me: “Oh… you must mean the multi-vitamin. Wait, I’ll get it for you.”

Customer: *yells after me* “It has to be the cheap kind!”

(We have two kinds of multi-vitamin pill intended for women and both are labeled WOMAN. Apparently that was what he wanted.)

In Line And Out Of Line, Part 9

| Chicago, IL, USA | At The Checkout, Crazy Requests

(I’ve just started scanning a customer’s purchases, which are coming at me on a belt from the left, when an older woman approaches me from the right – the bagging area.)

Woman: *holding newspaper and money* “I just want a paper.”

Me: “I’m sorry, ma’am. I’ve already begun scanning this customer’s purchases. I can’t ring you up until this transaction is complete.”

Woman: *twitches her offerings at me* “But I just want the newspaper! Can’t you scan it quick?”

Me: “No, ma’am. I’ve already begun this person’s transaction and cannot start a new one now. If you step behind her in line, I can ring up your purchase next.”

Woman: *grumbling and stepping into line* “Well, SOME stores let you just do it quick…”

(She keeps mumbling to herself as I scan the first woman’s items, and addresses me a few seconds later:)

Woman: “It’s true, some stores WILL just do it quick…”

Me: “Ma’am, as I’ve already explained, I cannot void an ongoing transaction. This customer was here before you, and I had already started when you walked up.”

Woman: *points rudely at customer I’m still ringing up* “So what you’re telling me is that if I had gotten here before her, you would have rang me up first?”

Me: *still cool as a cucumber* “Yes, ma’am. That’s generally how lines work.”

(She was dead silent as I rang up her paper, and left without her receipt. I’m glad I could provide her with such an important teaching moment, as she seems to have missed when it was given in kindergarten!)

Related:
In Line And Out Of Line, Part 8
In Line And Out Of Line, Part 7
In Line And Out Of Line, Part 6