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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Drives Through All Your Patience

| OH, USA | At The Checkout, Bad Behavior, Food & Drink, Time

(Working in a drive-thru has given me many great stories:)

Me: “Hello, Welcome to [Restaurant]. Would you like to try one of our new burgers?”

Customer: “Wait a minute! I am on the phone.”

Me: “Okay, just let me know when you are ready.”

Customer: “All right, I’m here at the drive-thru. What do you want?” *continuing to mumble into the phone*

(Several minutes later I don’t hear the customer talking anymore.)

Me: “Can I help you find anything on our menu?”

Customer: “I have been WAITING! How come it took you so long to do your job?!”

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Gourd-ing Yourself Against Bad Jokes

| Brighton, England, UK | At The Checkout, Popular, Rude & Risque

(I just popped in to get some items in my local supermarket and this is my awkward conversation with the cashier.)

Cashier: “Did you find everything all right?”

Me: “Yes, yes, thank you.”

(By this point I had loaded up some chocolate, ice cream, yogurt etc. on to the conveyer.)

Me: “Huh looks like a lonely-girl’s-night-in purchase!”

(The cashier gave me a weird look, so I assumed they didn’t get my joke. I finished up the transaction in silence and started to walk home. It wasn’t until I got home and unpacked that I realised the reason the cashier gave me a funny look. I bought a cucumber. Safe to say I didn’t step foot in there again for quite some time!)

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Wish You Could ‘Ice’ Some Customers

| MN, USA | At The Checkout, Bad Behavior, Food & Drink

(I work at an extremely busy coffee shop. I am working on bar, making and calling out the drinks. We are constantly busy and simultaneously have multiple orders to accommodate. I finish making a mocha for ‘Sara.’)

Me: “Sara, your drink is ready!”

(Two minutes later.)

Me: “Sara! I have your white mocha.”

(Five minutes later.)

Me: “SARA, I HAVE YOUR DRINK READY.”

(Two more minutes later, Sara comes and leans over the register.)

Sara: “Um, excuse me? I have a question. When is my drink going to be ready? I’ve been waiting a long time.”

Me: “Are you Sara?”

Sara: “Yes.”

Me: “Okay, your drink is waiting at the end of the bar.”

(Sara grabs her drink, and immediately gets disgusted look on her face.)

Sara: “Um, I wanted this drink iced.”

(I remake her mocha, iced. Five minutes later, Sara returns.)

Sara: “This is, like, the worst drink ever made. I want it blended.”

(I remade her drink and used all self-control left in my being to prevent myself from throwing it at her.)

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A Gluten For Punishment, Part 2

| Portland, OR, USA | At The Checkout, Bad Behavior, Crazy Requests, Food & Drink, Popular

(I am in a sandwich shop waiting in line while the customer ahead of me orders.)

Customer: “Can I get a six-inch gluten free bread?”

Employee: “Sure, no problem. Do you want me to toast the bread before I put the toppings on?” *this is a standard offer for their gluten free bread*

Customer: “Yes.”

Employee: *after toasting* “So what kind of sandwich are you having today?”

Customer: “Scrape off the gluten.”

Employee: “Ma’am?”

Customer: “I can see the gluten. The dark bits. Scrape them off.”

(The employee scrapes off the toasted bits of the bread.)

Customer: “I want [Sandwich].”

Employee: *puts first type of meat on the bread*

Customer: “NO! Ham goes on the other side.”

Employee: *puts ham on the other side and starts putting on salami*

Customer: “No! Salami goes on last!”

(This goes on for each and every single thing the employee puts on the sub. The entire time he’s smiling like she’s the best customer in the world.)

Me: *after she makes her purchase and leaves* “Doesn’t she know it’s all going to the same place anyway? It tastes the same however you put it together.”

Employee: “Yes, it does.”

Me: “How do you put up with customers like that?”

Employee: “She’s a secret shopper. [Nearby branch of the same company] told me she might come by today.”

Related:
A Gluten For Punishment

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Giving Them The 101 On The 202

| CA, USA | At The Checkout, Extra Stupid, Food & Drink

(At my work, when we give the customer the receipt, there is a number on the top. We can either call out the food items or the number. I have an order ready on a tray and am going to call it out.)

Me: “Two egg muffins and a hash brown!”

Customer #1: “Is this number 202?”

Me: “I’m not sure. Is this what you ordered?”

Customer #1: “But is it number 202?”

(Sometimes if it’s a small order, I will just call out the food item(s). I walk back to the monitor and look up this order and it is number 202.)

Me: “Yes, it is 202.”

Customer #1: “That was to go.”

(The customer walks away and I get a bag and place the food into it. I call it out again.)

Me: “Number 202, two egg muffins and a hash brown.”

Customer #2: “Is this number 305? Breakfast platter and four hash browns?”

Me: “No, two egg muffins and one hash brown.”

Customer #1: “Is this 202?”

Me: “Yes, sir, two egg muffins and a hash brown. 202.”

(I had to walk away for a few minutes after that. This happens on a daily basis.)

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