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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Making You Feel Down About The Upgrade

| Pensacola, FL, USA | At The Checkout, Bad Behavior, Food & Drink, Popular

(As a manager at this restaurant known for it’s square meat and ice cream desserts, it’s my job to keep the pace fast and satisfy our customers. This happened as our dinner rush was nearing the end.)

Cashier: “Welcome to [Restaurant]. May I take your order?”

Customer #1: “Yes, I’d like a large chocolate ice cream and a small vanilla.”

(Cashier tells them the total and takes their money. Sometimes when it gets busy, we make mistakes. I accidentally upgraded her vanilla into a large. Thinking she’d be happy, I open the window and start giving her her dessert.)

Me: “Ma’am, I accidentally upgraded your dessert. However, you weren’t charged for it! I do apologize.”

Customer #1: “Just means more ice cream for me!”

(So I smile, wish her a nice day, and close my window to go and bag the next order. As I open the window, expecting the next customer, I’m surprised to see my last customer.)

Me: “Is something wrong?”

Customer #1: “Where is my small vanilla ice cream?”

Me: “I’m sorry?”

Customer #1: My small vanilla! You never gave it to me!

Me: “Ma’am, you were upgraded to a bigger size.”

Customer #1: “I want my damn ice cream! You’re trying to rip me off!!”

(I finally lose my patience as she is destroying my fast drive times and hold my hand out.)

Me: “Ma’am, you obviously don’t appreciate the free upgrade. I’ll take that large vanilla and replace it with a small.”

(Realizing I’m not backing down or giving her more free ice cream, she gives a fake smile and tries to make herself likable again.)

Customer #1: “It was a free upgrade? I’m so sorry, dear; I don’t know what came over me!”

(She finally pulls off, and the next customer pulls up.)

Customer #2: “My gosh! You’d think people would be happy with a free upgrade! Are all your nights like this?”

Me: “There’s always that one person…”

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Refuses To Understand The Weight Of The Matter

| USA | At The Checkout, Bad Behavior, Criminal & Illegal, Food & Drink, Money

(I’m a shift manager at a frozen yoghurt shop. It’s self-serve, and we charge by weight – doesn’t matter if it’s toppings or yogurt, it’s all $0.42 an oz. We have large signs above the yogurt machines, toppings, and entrance advertising this.)

Customer: *grabs a bowl, bypasses the yogurt, and fills it 2/3 of the way with chocolate sauce before setting it on the scale*

Me: *calculates her price* “That’ll be $4.53!”

Customer: “What?”

Me: “That’ll be $4.53 for you today.”

Customer: “For chocolate sauce?”

Me: “Yes, ma’am. We charge by weight; it’s 42 cents an ounce.”

Customer: “I know, but don’t you charge less for the toppings?”

Me: “Everything is the same price.”

Customer: “You’re charging me $4.53 for chocolate sauce?!”

Me: “Everything is priced by weight, 42 cents an ounce, both toppings and yogurt.” *I point to one of our signs*

Customer: “I’m not paying over four dollars for chocolate sauce! [Local Ice Cream Shop] charges 50 cents for their chocolate sauce!”

Me: “They charge 50 cents for a scoop of chocolate sauce on your ice cream. We charge by weight for all our items. You got a bowl of chocolate sauce.”

Customer: *shaking her head vigorously* “I’m not paying this much for chocolate sauce.”

(Before I could say anything, she immediately threw the unpaid for bowl of chocolate sauce in our trashcan and turned to leave. Now angry, I started to say that she needed to pay for the food she got, but she just shot me a furious look and hightailed it out of there.)

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Number Of The Beastly Coincidences, Part 2

| British Columbia, Canada | At The Checkout, Religion

(I am a cashier at a popular chain in our province. We have a loyalty card that earns the customer points that can be redeemed in-store on groceries or at the online store. Typically a point is earned with every dollar, though purchasing some products will earn a number of bonus points. I’m ringing up a customer.)

Me: “How are you today?”

Customer: “Well, I’ve had a tough day. Just gotta pick up groceries for the week for the kids, then I can go home.”

Me: “Hopefully you can relax then! Your total is $160, nice and even.”

Customer: *chuckles* “As long as it’s not 6-6-6!”

(She pays and her receipt prints out. At this chain, we tell the customers how much they saved with their loyalty card, and how many points they earned on this shop. I tell her her savings and as I get to her points, I start to laugh.)

Me: “…and you earned 666 points today!”

(The customer just took her receipt and left.)

Related:
Number Of The Beastly Coincidences

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Like Taking Candy From A Store

| Switzerland | At The Checkout, Bizarre, Criminal & Illegal, Popular

(I work at a take away restaurant that’s located inside a mall. When we are closed, we usually just put the lights out and later shut the doors when we leave. It is already past closing time this evening. My boss sits in the office and counts the money while I am about to pack my stuff and go home when we suddenly hear someone calling. I cautiously peek inside the dark restaurant and find a woman standing at the register.)

Customer: “Hello?! Oh, there you are, finally! I’ve been standing here for about five minutes! I want to buy something!”

Me: “Uh… Miss, we’re already closed. I’m sorry.”

Customer: “You can’t do that! I want to buy a candy bar!”

Me: “I am sorry, but like I said, we’re already closed. My boss is already doing the cashier balancing, so you can’t buy anything.”

Customer: “BUT… but I already ATE it!”

Me: “You did WHAT?!” *shocked*

(She shows me an empty candy-bar wrapper.)

Me: “So you’re telling me, you walked into this dark, obviously closed store, grabbed this candy bar and just ate it before you even paid?!”

Customer: “Well, yes. I was kinda hungry…”

(She then apologized and left us the money on the counter.)

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Famous Celebrities On Aisle Three

| CO, USA | At The Checkout

(I am working on stocking shelves when the call for multiple customers at the register goes over the speakers. I run up to a register and call some customers over. One of the customers coming over I recognize as an actor in a TV series I watch regularly. He is also a regular at the store and I know he doesn’t like to be recognized and get bombarded by fans, so I keep my head down and get him out of there as fast as possible. This happens after he leaves.)

Me: *jokingly* “Sorry, miss, I need a second to catch my breath. I must have been holding it.”

Customer: “Did that man make you upset? Oh, no, that won’t do.”

Me: “No, no, miss. I know him and know he wanted to get out of here as soon as possible so I just have to learn to breathe when rushing stuff like this.” *I am now finished scanning her items* “Your total is [total] today.”

Customer: “Well, no wonder he wanted out of here; he is very famous, you know. If you hadn’t rushed him I was going to get him to autograph a couple of things for me. So, thanks for ruining that for me!”

(I was taken slightly by surprise at her change in attitude, so I just handed her the receipt and she left. I guess to please one customer you have to ruin another’s day.)

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