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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Some Passive Aggressiveness Is On The Menu

| GA, USA | At The Checkout, Food & Drink, Popular

(I am a kitchen manager for a popular donut chain and often work the drive-thru window taking orders. It seems people don’t know that prices were on the menu board.)

Me: “America runs on [Restaurant]. How may I help you?”

Customer: “How much is [food item]?”

Me: “Just a second; let me check.”

(I walk out the back door and stand between the customer in her car and the menu board and look at the price. While still standing there I push the button on my headset and say:)

Me: “It’s [price]. Would you like a coffee with that?”

(When I got back inside, the store manager, who also had a headset on, was dying laughing. When the lady got to the window she never said a word.)

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You Say Tomato, I Say Refund

, | Ottawa, ON, Canada | At The Checkout, Bad Behavior, Food & Drink

(I am a part-time head-cashier [supervisor] at a grocery store, and any returns need my password before the computer accepts a return.)

Me: “Oh-la!” *answering my phone with my signature hello for coworkers*

Cashier: “I need an override for a refund.”

(I walk over to customer service cash to  ask the cashier what is being return and why.)

Cashier: “Moldy.” *she points to the baguette, half of which is missing*

Customer: “It tastes like mold. That’s why I am returning it. I made my lunch with this bread this morning with it, and I can taste mold.”

Me: “Oh, I am so sorry about that. Do you want another baguette to replace it or just your money back?”

Customer #1: “My money, please.”

Me: *I type in my password, process the return, and print out a receipt for the customer* “If I can a signature here, we are good to go. Have a nice day.” *the customer signs and I start to walk away*

Customer #1: “Wait a minute. Aren’t you going to refund my sandwich meat and slice of tomato and slice of cheese?”

Me: “Excuse me?” *I ask myself in shock: did I forget to refund other items?*

Customer #1: “The tomato slice, cheese slice, and meat from my sandwich. The meat and tomato slice, cheese slice on the f****** moldy baguette, that you sold me!”

Me: “I cannot refund for slices. But if you bring back the meat, cheese, and remaining tomato, I’ll gladly refund it all.”

Customer #1: “Why would I do that? Nothing is wrong with them! I want my f****** money for the slices on the sandwich.”

Me: “Sorry about your sandwich; we did refund the baguette. I cannot refund the slices. If you bring back the rest of cheese, sandwich meat, tomato I can gladly refund them.”

Customer #1: *grabs her phone* “You’re f****** kidding me. That was my f****** lunch. I have nothing to eat. F****** b****! You ruined my lunch! “*walks away*

Cashier: “Wow.”

Customer #2: “Oh, my god! Well, I hope you don’t get any more people like her today.”

Me: “She’s been the fourth one today. Not going to be the last.”

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Time To Face The Hard Candy Truth

| Lafayette, LA, USA | At The Checkout, Family & Kids, Food & Drink

(A woman and her family come in to buy some candy. One of her daughters is eating it before paying, but because they’re buying so much and she’s only eating one small piece, I don’t really mind. After a while, the woman comes up to pay.)

Me: “Okay, that’s [price] for yours.” *I gesture towards her daughter* “And I’ll just need to see hers real quick, too.”

Woman: “Oh, she already ate one.”

(She tries to hand me her money. I pause for a moment, trying to process the situation, and then gesture to her daughter again.)

Me: “You still need to pay for the rest of them, though.”

(The mother got mixed up between letting me know her daughter had eaten something and actually paying for her daughter’s bag of candy.)

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Making You Feel Down About The Upgrade

| Pensacola, FL, USA | At The Checkout, Bad Behavior, Food & Drink, Popular

(As a manager at this restaurant known for it’s square meat and ice cream desserts, it’s my job to keep the pace fast and satisfy our customers. This happened as our dinner rush was nearing the end.)

Cashier: “Welcome to [Restaurant]. May I take your order?”

Customer #1: “Yes, I’d like a large chocolate ice cream and a small vanilla.”

(Cashier tells them the total and takes their money. Sometimes when it gets busy, we make mistakes. I accidentally upgraded her vanilla into a large. Thinking she’d be happy, I open the window and start giving her her dessert.)

Me: “Ma’am, I accidentally upgraded your dessert. However, you weren’t charged for it! I do apologize.”

Customer #1: “Just means more ice cream for me!”

(So I smile, wish her a nice day, and close my window to go and bag the next order. As I open the window, expecting the next customer, I’m surprised to see my last customer.)

Me: “Is something wrong?”

Customer #1: “Where is my small vanilla ice cream?”

Me: “I’m sorry?”

Customer #1: My small vanilla! You never gave it to me!

Me: “Ma’am, you were upgraded to a bigger size.”

Customer #1: “I want my damn ice cream! You’re trying to rip me off!!”

(I finally lose my patience as she is destroying my fast drive times and hold my hand out.)

Me: “Ma’am, you obviously don’t appreciate the free upgrade. I’ll take that large vanilla and replace it with a small.”

(Realizing I’m not backing down or giving her more free ice cream, she gives a fake smile and tries to make herself likable again.)

Customer #1: “It was a free upgrade? I’m so sorry, dear; I don’t know what came over me!”

(She finally pulls off, and the next customer pulls up.)

Customer #2: “My gosh! You’d think people would be happy with a free upgrade! Are all your nights like this?”

Me: “There’s always that one person…”

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Refuses To Understand The Weight Of The Matter

| USA | At The Checkout, Bad Behavior, Criminal & Illegal, Food & Drink, Money

(I’m a shift manager at a frozen yoghurt shop. It’s self-serve, and we charge by weight – doesn’t matter if it’s toppings or yogurt, it’s all $0.42 an oz. We have large signs above the yogurt machines, toppings, and entrance advertising this.)

Customer: *grabs a bowl, bypasses the yogurt, and fills it 2/3 of the way with chocolate sauce before setting it on the scale*

Me: *calculates her price* “That’ll be $4.53!”

Customer: “What?”

Me: “That’ll be $4.53 for you today.”

Customer: “For chocolate sauce?”

Me: “Yes, ma’am. We charge by weight; it’s 42 cents an ounce.”

Customer: “I know, but don’t you charge less for the toppings?”

Me: “Everything is the same price.”

Customer: “You’re charging me $4.53 for chocolate sauce?!”

Me: “Everything is priced by weight, 42 cents an ounce, both toppings and yogurt.” *I point to one of our signs*

Customer: “I’m not paying over four dollars for chocolate sauce! [Local Ice Cream Shop] charges 50 cents for their chocolate sauce!”

Me: “They charge 50 cents for a scoop of chocolate sauce on your ice cream. We charge by weight for all our items. You got a bowl of chocolate sauce.”

Customer: *shaking her head vigorously* “I’m not paying this much for chocolate sauce.”

(Before I could say anything, she immediately threw the unpaid for bowl of chocolate sauce in our trashcan and turned to leave. Now angry, I started to say that she needed to pay for the food she got, but she just shot me a furious look and hightailed it out of there.)

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