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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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The Big Fight On Sundae

, | Aurora, CO, USA | At The Checkout, Food & Drink, Money, Popular

(I’m a junior in high school, working the drive-thru, which can generally be difficult but manageable. A family whose order is large but not difficult is just about done with their order.)

Customer: “We would also like to add a single vanilla ice cream dish, but with M&M’s on it as well.”

(A dish is about 50 cents cheaper than a sundae; the difference is a dish does not have toppings a sundae does. So I change their order from dish to sundae so I can add their toppings.)

Me: “Will that be all for you today?”

Customer: “Yes that will be fine.”

Me: *I read back order* “…and a small vanilla sundae with M&M’s, is that correct?”

Customer: “Wait, I just wanted a dish with the candy…”

Me: “That’s what is, sir.”

Customer: “Oh, okay.”

(He pulls up to the window.)

Customer’s Wife: *yells from across car* “I really hope that wasn’t a sundae. On your menu it’s, like, 50 cents more!”

Me: “Yes, our toppings are fifty cents each, and a sundae has toppings. The first topping is included in the original price. A dish has no toppings, so it costs less.”

Wife: “But I only want M&M’s. Why do you have to charge me?”

Me: “Because adding something to your dish costs 50 cents…”

Wife: “You’re wrong! Fix it. Fix it now.”

Me: “Ma’am, I’m doing this right. This is how it works.”

Customer: “Shut up, you little s***. Don’t talk to my wife like that, you little b****. Get a supervisor or manager! Now!”

(I go grab my supervisor who is only a year older than me.)

Wife: “Finally a mature adult. Your person put our order in wrong; she is trying to charge us extra.”

Supervisor: “Oh, I’m so sorry; what is wrong with your order?”

Wife: “We want a single vanilla dish.”

Supervisor: “Oh, you didn’t want the candy?”

Wife: “Yes, we do.”

Supervisor: “I don’t see a problem…”

Wife: “F****** scammers! Why is it so much for the topping!?”

Supervisor: “Ma’am, without it we wouldn’t be able to buy more toppings, and then where would we be? And may I ask what’s the big deal about two quarters, when you large sized everything and got extra fries and extra drinks?”

Wife: “Whatever.” *she pays and drives off before she gets her food or ice cream*

Supervisor: “Hey, [My Name], let’s go on break and split all their food.”

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Putting The Selfish Into Selfie

| Edinburgh, Scotland, UK | At The Checkout, Bad Behavior, Food & Drink, Time

(I make the mistake of visiting a very popular coffee shop at a busy time. After more than 10 minutes I am second in the queue behind a teenage girl already holding a coffee from another shop, and there are at least 15 more customers waiting behind me.)

Customer: *stares blankly at the barista*

Barista: “What can I get you?”

Customer: “Oh! I don’t know… Give me a second.” *pause* “Can I get, like, a muffin?”

Barista: *clearly already very stressed by the amount of people waiting* “We have banana, chocolate chip, blueberry, pumpkin, and lemon. Which one?”

Customer: “Oh, uh… I don’t know. Blueberry?”

Barista: *swiftly gets muffin out of case and puts it on the counter, trying to speed up the transaction* “Is that everything for you today?”

Customer: “Uh, hang on.”

(She then proceeds to grab the muffin, take out her phone, and TAKE A SELFIE with her pastry. Still not finished, she logs on to social media, filters and captions the photo, and finally posts it before turning back to the now shaking-with-rage barista.)

Customer: “Okay. Can I get, like, a [very complicated dessert drink with numerous substitutions]?”

Barista: *eyes twitching* “[Total].”

(Back on her phone, she takes her time finding her money before flouncing off after her friends.)

Me: *to Barista* “I am so sorry you had to put up with that. And I’m sorry that I didn’t slap her. Just one medium coffee for me, please, and keep the change.”

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You Lose At Winning

| NE, USA | At The Checkout, Popular

(With the huge lottery jackpot, we’ve gotten quite a few customers in who are unfamiliar with how lottery works. I’m naturally sarcastic and with the hoards of customers, I’m getting a little snarky.)

Customer: “I’ll have a lottery ticket!”

Me: “Sorry, we just sold out.”

Customer: “Really?”

Me: “No, just kidding.” *sells lottery ticket, proceeds to the next customer* “What can I get for you?”

Customer #2: “The winning lottery numbers!”

Me: “Okay…” *touches a couple buttons, then hands the print out to the customer*

Customer: “What’s this?”

Me: “The winning lottery numbers.”

Customer #2: “But these were for the last drawing!”

Me: “You weren’t specific.”