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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Unable To Change The Situation

| MN, USA | At The Checkout, Money, Popular

(It is just around shift switch and we have counted down all the registers and restarted with new ones. There is usually only about $100 in change: some 1s, 5s, and maybe a 10 and then loose change. It’s not a lot if people give you 100 dollar bills right out of the gate and it can short your till.)

Coworker: “Hi, sir! How can I help you today?”

Customer: “I want this lighter.”

Coworker: “All right, that will be $1.06.”

(The guy hands my coworker a $100 bill.)

Coworker: “Sorry, sir. Do you have anything smaller? We just changed out this till and I don’t believe I have enough change.”

Customer: “You don’t have any money?! You’re a gas station; you’re always supposed to have money.”

Coworker: “As I said, sir, we just switched shifts and are starting on new tills. I haven’t made enough sales to give you change for a $100 bill on a $1 purchase.”

Customer: “I don’t have anything smaller. I need to make change. You’re a store; you’re always supposed to have change.”

Coworker: “Yeah, we are a store, not a bank. I can’t help you, sir. Have a nice day.”

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Not A Very Rewarding Experience

| MN, USA | At The Checkout, Crazy Requests, Liars & Scammers

Customer: “I have gas on pump four.”

(I’m not seeing a transaction on four (diesel) but one on pump two (regular gas). Both pumps are next to each other and get easily confused.)

Me: “I’m sorry, sir, do you mean pump two? Pump four is diesel and there isn’t any gas on that pump.”

Customer: “Yes, pump two. That’s what I said.”

Me: “All right, sir. That will be [price].”

Customer: “I have this card, too, but it didn’t work out there.”

(He hands me the rewards card from the store we don’t support.)

Me: “I’m sorry sir but we don’t take [Grocery Store] rewards card. We have a deal with our local grocery store.”

Customer: “That’s fine; I’ll just never get gas here again. Don’t you have a five cent off discount or something?”

Me: “If you use your [Gas Store] credit card or [Other Partner Goods Store] credit card, then it will automatically take off five cents per gallon.”

Customer: “You don’t have a five cent off discount for people that have the [Grocery Store] rewards card?”

Me: “Not unless you use one of those cards, sir.”

Customer: “Well, [Name] at [our other nearby store] gives me a five cent discount all the time because I don’t have that pump perks thing.”

Me: “I’m sorry, sir, but I’m not [Name] and this is not that store. This is also the reason we don’t give out the discount because you have access to a list of stores that take that card online and you obviously are abusing the privilege of getting a five cent discount at [our other nearby store].”

Customer: “Whatever. I’m never stopping here again.”

Me: “That’s fine with me, sir. I’ll be sure to inform corporate to tell the other store that they cannot give you a discount in the future for not having the appropriate rewards card and demanding discounts, when you know the store doesn’t participate with that certain reward program. Have a nice day.”

(He stormed out in a huff.)

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Travelled North Of Your Nice Level

| Canada | At The Checkout, Canada, Popular

(My friend is running a cash register in the express queue. There are usually at least two very clear signs posted about how many items you can bring into the queue. Normally we don’t say anything unless it’s busy or someone is way over the limit. We aren’t allowed to kick them out of line, but we have to tell them at the end of the order that they aren’t supposed to come through the queue. My friend is ringing through someone who has way too many items.)

Friend: “There you go! And just so you’re aware, this is the express lane, and we reserve this line-up for people with 12 items or fewer.”

Customer: *angrily* “Well, I didn’t know.”

Friend: “That’s fine, but we do have signs posted at the entrance to the line-up to let people know.”

Customer: *condescendingly* “Well, I’m American.”

Friend: *wide-eyed* “Oh, my god. I didn’t realise the education system in the US was so bad! They don’t teach you to read?”

Customer: *flustered* “I thought Canadians were supposed to be nice!”

Friend: *cheerily* “Nope! We’re supposed to be polite. Have a nice day!”

(The customer didn’t say another word.)