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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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A Shocking Feat Of Counterfeit

| Athens, GA, USA | At The Checkout, Extra Stupid, Liars & Scammers, Money, Popular

(A customer walks in to get a coke and a candy bar.)

Me: “Good morning, sir.”

Customer: “Yeah, I want these.”

Me: *rings up his purchase* “Yes, sir, that will be [amount].”

(The customer lays down a bill. I pick it up and it’s a photocopied $500 bill that has no back. I stare in disbelief at the bill before looking back up at the customer.)

Customer: “Yeah, it’s real. Give me my change.”

Me: “Sir. Get the h*** out of my store.”

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A Really Depressing Sign

| France | At The Checkout, Food & Drink, Popular

(It’s 11 pm, and we have just got out of an amusement park. Before taking the train back we decide to have a good old junk-food dinner at a well-known fast food place. On the doors outside, there’s a sign taped which reads “sorry, no soda left.”)

My Friend: *I’d like Meal #2, and to drink I’d like a co—”

Me: *interrupting* “No, they have no soda. Remember the sign?”

Cashier: *looks up at me with amazement* “You’re the FIRST patron tonight to actually notice the sign.”

(My friend was embarrassed and I really felt sorry for the cashier, and wished her a good end of shift!)

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Lunch Rushing To Their Defense

| Oklahoma City, OK, USA | At The Checkout, Awesome Customers, Crazy Requests, Food & Drink, Popular

(I’m waiting for my order while the lunch rush is on. This lady had ordered before me, and was complaining to her friend.)

Lady: “It’s been ten minutes since I ordered. They’re taking too long.” *to workers* “What’s taking so long? It’s been ten minutes and I’m gonna be late!”

Me: “It’s the lunch rush, and they’re busy all around. Don’t yell at them for being popular.”

Lady: *gives stony, surprised glare at me* “I wasn’t talking to you.”

Me: “And I was defending them! It’s not their fault it’s the lunch rush.”

(She turned around and didn’t say much after that.)

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Refunder Blunder, Part 24

| England, UK | At The Checkout, Extra Stupid, Math & Science, Popular

(Customer comes in to return a lipstick that is faulty. She takes a replacement lipstick and some other items.)

Me: “So, your total £8.50.”

Customer: “Well, that’s not right.”

Me: “Yep, the total of your items comes to £8.50.”

Customer: “What about my £6 return for the lipstick?”

Me: “Oh, well, you took another in replacement, so you won’t technically get your money back.”

Customer: “Why not? I wanted a refund. Where’s my £6?”

Me: “Sorry, I’m confused. Did you not want a new lipstick in return for your damaged one?”

Customer: “Yes, but I don’t understand where my £6 has gone?”

Me: “Well, you used it to pay for your replacement lipstick.”

Customer: *getting annoyed* “But I already paid for it? So why don’t I get my £6 back? It was faulty!“

Me: “Yes, madam, if you just take a look at the receipt, you’ll see that I’ve returned your faulty lipstick at £6, and then sold you back a new one, also at £6, so there’s no refund to give, you just have to pay for your additional items, which come to £8.50.”

Customer: “That’s so confusing. I don’t know why you’ve done it like that.”

(The customer reluctantly paid the £8.50, while muttering that it should definitely be £2.50 because of her £6 refund. She left telling me that she was going to be in contact with customer services. I wished her the best of luck.)

Related:
Refunder Blunder, Part 23
Refunder Blunder, Part 22
Refunder Blunder, Part 21

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Swipeout

| Bristol, England, UK | At The Checkout, Extra Stupid, Technology

(We’ve just had some new staff start, and I’m working in one of the aisles when one of them calls me over. In the UK, chip and pin has been used for many years now. Most people under a certain age have never had to use the swipe method.)

Coworker: “[My Name], what do I do when it says ‘swipe card’?”

Me: *coming over* “You use the magnetic strip on the card and swipe it on the side.”

(At this point I’m behind the till with her, and I take the customer’s card out of the machine to show her. The customer, an older woman, chimes in.)

Customer: “I don’t understand what’s wrong; I’ve always used this card this way.”

(It’s now I notice the card I’m holding is the wrong way round in the machine, which would made the machine think it didn’t have a chip and ask for a reinsert before giving up and asking for a swipe.)

Me: “This way?”

Customer: “Yes!”

Me: “This is the wrong way round. This bit—” *points at the chip* “—needs to go in the machine.”

Customer: “No it isn’t! That bit—“ *points at the silver hologram logo on the card* “—goes in!”

(I don’t say anything. I cancel the card transaction and start it again so it lets the card be inserted. I put it in the correct way, the customer insisting it’s the wrong way. Surprise… it works. Once the customer has left, I turn to my coworker.)

Me: “Some people put their cards in the wrong way. Most of them realise. Some don’t.”

(I then explain to her how to tell from our side if the card is in the wrong way, and then what to do when there is a “swipe card”. We both agree that the customer was either too proud to admit she was wrong, or didn’t trust us because we are both quite young.)

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