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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Big Mac Attack, Part 2

| UK | At The Checkout, Food & Drink

(I was at my workplace, a well-known burger, fries, and shakes chain, doing my tasks for the night. It is the evening before a bank holiday, so as you can expect, the entirety of Britain wants to get drunk. It is around seven pm when a customer approaches with her husband.)

Customer: *hands me two vouchers* “I want one o’ them an’ one o’ them.”

Me: *notices one of the tickets has an option on it* “Okay, so, on this one, is it [Popular Burger] or [Popular Chicken Sandwich]?”

Customer: “One of each.”

Me: “You can either get the [Popular Burger] or [Popular Chicken Sandwich] on this one.”

Customer: *looks at me confused/angry then it suddenly dawns* “Right I’ll have the [Popular Burger].”

Customer’s Husband: “[My Name], you’re confusin’ her!”

Me: *internally sighs; puts through order, takes money and gives change*

Customer’s Husband: *hands me a voucher of the same choice type* “I’ll have a [Popular Burger] and fries on that.”

Me: “All right, then.”

Customer’s Husband: *turns to wife* ‘See? Simple and straight up so I don’t confuse him!’

Me: *another internal sigh* “That’ll be [price], please.”

Related:
Big Mac Attack

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Disassociated

| NY, USA | At The Checkout

(I am the guilty party in this one. My store has a single queue which leads to a line of eight registers. Cashiers press a button which sounds off “Cashier number three, please,” in order to call the next customer. I am shopping in another location of my store in a different city.)

Speaker: “Cashier number five, please.”

Me: *walks to register six, puts my items down*

Cashier: *with the bored look of someone who goes through this fifty times a day* “I’m on this side, miss.”

Me: “Oh, god. Hi! You won’t believe this after what I just did, but I have an associate discount…” *pulling out card*

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A Regular Defence

| UK | At The Checkout, Awesome Customers, Popular

(I have worked in a supermarket chain for about eight years. I am recognised by many regular customers and I often have a chat with them. I get a call for till help as I am stacking shelves. I go over and jump on and call people over to my till.)

Me: “Would you like to come over? I have opened this till.”

(A couple of people walk over and one regular offers a woman a place at my till. The woman politely says no. The regular customer looks a little annoyed but comes to me for service. Once I finish ringing her up she stands glaring at the woman who is being served now. I help get rid of the queues and lock my till away. When I get back to the front to pick up some items that need to be put away the regular grabs my arm and drags me to the woman.)

Regular: “You know what? You were very rude to not want to be served by this young lady. She is sweet and always smiling. If she has ever been rude, then you must have deserved it.” *starts ranting at the woman who is looking very confused*

Me: “[Regular], what’s going on?

Regular: “I offered this lady a place at your till before me but she refused and I think it’s not nice, as you are a lovely person and she shouldn’t dislike you for no apparent reason!”

Me: *smiling at the compliment* “Well, thank you for the compliment but she didn’t refuse because she dislikes me. She refused because store policy states people can’t serve family members and she was respecting that. You see, that’s my mother.”

Regular: *looks between me and my mum* “Oh, dear.” *turns to my mum* “I am so sorry; I hope I didn’t upset you.” *turns and hurries off*

(To this day that customer apologizes to my mum, even though I haven’t worked in that store for almost a year.)