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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Cents-lessly Arguing

| RI, USA | At The Checkout, Money

(A customer comes up to my register with a can of tuna. She explains that the tuna was part of a recall and would like to return it, but does not have the receipt. Normally returns without receipts are given store credit.)

Me: “Since it’s part of a recall, should I still give her store credit, or can I give her cash?”

Supervisor: “You can give her cash if the register will let you.”

(I process the refund and my supervisor overrides it so that I can give her the cash, which comes to $2.27.)

Customer: “It was 88 cents.”

Me: “Without a receipt I have to give you what the register thinks it’s currently worth, which is $2.27.”

Customer: “But I only paid 88 cents. I returned one at the other store and they gave me 88 cents.”

Me: *to supervisor* “She wants less money than I’m trying to give her.”

Supervisor: “So give her less money?”

Me: “Can I modify the price of a return?”

Supervisor: “No, the register won’t let you.”

Me: *to customer* “I’m sorry, but I can’t change the price. The register wants me to give you $2.27.”

Customer: “The other store gave me 88 cents. I only paid 88 cents. I don’t like to steal.”

(The customer then proceeded to count 12 cents from her wallet and take a dollar bill before leaving the store, leaving the rest of the money on the counter.)

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Needs A Bigger Cue To Queue

| Berkshire, England, UK | At The Checkout, Bad Behavior, Extra Stupid

(I am in the stockroom collecting a customer’s parcel. As I go to leave, a coworker lets me know that in my absence two queues have formed at the till and the order in which they queued.)

Me: *towards the gentleman who had been queuing longest* “Hello, how can I help?”

(The woman who had started the second queue glares at me angrily and starts to speak angrily and sarcastically.)

Female Customer: “Excuse me, but it would be nice if you could tell me where exactly we’re supposed to queue!”

Me: “Where the gentleman was queuing.”

Female Customer: “Well, how was I supposed to know that?”

Me: “Well, ma’am, I thought the fluorescent yellow arrowed tape on the floor was enough of a clue.”

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A Price For The Devil To Pay, Part 4

| TN, USA | At The Checkout, Money, Religion

(I am ringing up a customer, and it came time to tell them their total)

Me: “Your total comes to $13.34.”

Customer: *hands me $20 bill*

Me: “Out of $20? Ok, your change is $6.66. Have-”

Customer: “Oh! Oh no, can’t have THAT number! I don’t want that, you don’t want that either! Oh! Just.. put the coins in the donation box! We can’t have THAT!”

Me: “…Sure. Uh, have a nice day…”

Related:
A Price For The Devil To Pay, Part 3
A Price For The Devil To Pay, Part 2
A Price For The Devil To Pay