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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Not So Rewarding, Part 2

| USA | At The Checkout, Extra Stupid, Money

(Every winter my store offers a rewards program for store credit card holders. The program is heavily advertised, especially at the cash wrap. Regardless, this exchange happens at least once a day.)

Me: “I see you’re paying with your [Store credit card]. Have you already enrolled in [rewards program]?”

Customer: *hostile* “What’s that?”

Me: “It’s a rewards program that—”

Customer: “No! I don’t want anything to do with that!”

Me: “Okay, your total will be—”

Customer: *suspiciously eyeing rewards program advertisement* “What’s this 10% thing? I want 10%!”

Me: “That’s [rewards program]. That—”

Customer: “No! I don’t want it!”

Related:
Not So Rewarding

Shouldn’t Be Listening

| UT, USA | At The Checkout, Family & Kids, Money

(I am a cashier at a popular craft store. A woman is purchasing lots of items for her daughter’s upcoming birthday party. Most of these items are little things, like individual lip balms and wrapped candies. We don’t have scanners at this store, so it takes me a good seven or so minutes to ring up all her items.)

Customer: “This is all for my daughter’s birthday! Isn’t it wonderful?”

Me: “Yes, it is. How old is she turning?”

Customer: “Three. And she’s mommy’s little princess. She’s my pageant winner. We spend so much on pageants! Oh, it’s so expensive. I really shouldn’t be buying her all this for her birthday.”

(The customer goes on and one like this as I ring up all her items. She keeps talking about her daughter’s pageants. Her little girl is sitting in the cart with a lollypop in her mouth, apparently too young to care about big birthday parties and pageants.)

Me: “Do you have a coupon to use today?”

Customer: “Yes, I do. 40% off right here.”

(Her sum is quite large, so I make sure she understands.)

Me: “You do realize that this is for 40% off one individual item, right?”

Customer: “Oh, yes, yes. And it’s great because I really shouldn’t be buying all this. I really don’t have a lot of money.”

(The customer doesn’t seem to have understood what I said about 40% off one item, not the entire purchase. After clarifying one more time, I process the coupon and finish the transaction. About ten minutes later she comes rushing back into the store.)

Customer: “I didn’t get 40% off my purchase! I told you I shouldn’t be buying all of this.”

Me: “Ma’am, I did tell you several times before finishing your transaction that the coupon was for 40% off one item, not the entire purchase. You told me you understood.”

Customer: “Fine, Then I want to return most of this.”

(She then proceeded to unload all the individual lip balms and candies she had purchased. It took me another ten minutes to process her refund, and then she swept out of the store muttering about how expensive the birthday party was turning out to be.)

A Crime Against Closing Time

| UT, USA | At The Checkout, Crazy Requests

(I am working the register at a craft store. We are getting close to closing time, and make announcements over the PA system about every five minutes or so, warning customers to finish their purchases. About once a month there is a customer who comes in and wanders right up until the closing time before she comes to the register. Being at register one, I am the last cashier to close my till and have to wait until we’ve finished helping every customer that was in the store before we close the doors.)

Me: “Did you find everything all right tonight, ma’am?”

Customer: *sighs* “I suppose.”

(As I ring up her purchases, she grabs a weekly ad from beside my register.)

Customer: “Ooh, spring items are 40% off. Can I go look really fast before you finish ringing me up?”

Me: “Ma’am, we’re closed.”

Customer: “I’ll be quick.”

Me: “Ma’am, you have already looked back there. We are closed, and as soon as I’m done with your transaction I am closing my till. If you’d like to take a look at our spring sale, you can come back tomorrow morning. We open at 10 am.”

Customer: “I just want one item. I promise I’ll be quick.”

(We are 15 minutes past closing, all my coworkers have closed their tills and cleaned up their respective areas, and are standing up at the front waiting, since we all have to leave the store together.)

Me: “Ma’am, we are closed. And your total is [amount].”

(The customer pays and trundles out of the store, finally.)

Manager: “Way to be firm. I thought I was going to have to drag her out of the store.”