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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Wish You Could Jew Something

| Pittsburgh, PA, USA | At The Checkout, Bigotry

(A heavily tattooed bald man walks in to the restaurant where I am working. I am at the register. The guy orders his lunch.)

Me: “That’ll be [total].”

Customer: “Good, you didn’t overcharge me. Last week there was some Jewish b**** who got my order wrong. Of course, what do you expect? F****** Jews.”

(I grit my teeth and smile. He hands me a some money.)

Me: “Here’s your change and your receipt. Have a good day sir.”

(During the course of this conversation he insulted me, my brother, my mother, my grandfather, my late grandmother, and my best friend from school, all without knowing it. I kind of wish I could have told him, but I doubt my manager would have been happy!)

Should Have It Pinned Down By Now

| ME, USA | At The Checkout, Extra Stupid, Technology

(I am cashing out a customer who has just slid her debit card.)

Customer: “This number pad is so big. Everyone can see me entering my PIN!”

Me: “I’m sorry, ma’am. I assure you that I can’t see it from here.”

(In addition, I make an obvious attempt to look away. The customer finishes typing in her PIN, and then taps ‘cancel.’)

Me: “I’m sorry, ma’am. You did tap cancel, so it’ll just have you slide your card and enter your PIN again.”

(She sighs dramatically, grumbling about the size of the number pad and how everyone can see. She finishes entering the PIN, and then taps ‘cancel’ again.)

Me: “I’m sorry. It looks like you tapped cancel again. Slide your card one more time, then enter your PIN and make sure to tap the green ‘enter’ button.”

(She gave me an ‘are you kidding me?’ look, and then reluctantly slid it again. As she typed in her PIN for a third time, she mumbled something along the lines of ‘after all this, you’ll have it memorized’…)

Turns Out Not To Be Sweet Nothings

| NY, USA | At The Checkout, Awesome Customers, Food & Drink

(I am working the register, and it has been a bit slow. A man approaches with two shirts. I ask him all the usual questions, like if he found everything and if he’d like to sign up for our rewards card, and we get to the total.)

Me: “Okay, your total is $27.94.”

Customer: *looking at the candies by the counter* “Hmm, chocolate covered blueberries?”

Me: “Yeah, I’ve had something like those before. They were weird, but pretty cool. Are you going to get those? If you are, I’ll need to add them to the total.”

Customer: “Okay, sure. And I’ll share them with you guys!”

(I look at my coworker who is standing behind me, trying to figure out if he’s serious or not. I can’t tell, so I just laugh awkwardly and add them to his purchase.)

Me: “Okay, your total now is $35.05.”

(The man swipes his credit card, and I give him his receipt. Then, he rips open the bag and offers some to me.)

Me: “Wait, you were serious?”

Customer: “Yeah! Hold out your hand and say when.”

(He gave a couple to my coworker and me, then left. They were very good, and the gesture made my night!)