icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

A Temporary Hot Pocket

| ON, Canada | At The Checkout, Bad Behavior, Pets & Animals

(I am working at a dollar store. We have a very belligerent couple who are always rude and always bringing their dogs into the store. One day they get a new puppy and the man very obviously tries to hide it in his jacket. We all know about the dog, but wait until they are done paying to say this:)

Me: “Did you know your pocket peed down your front?”

(We haven’t seen them since.)

Fresh Coffee With An Extra Shot Of Crazy

, | CT, USA | At The Checkout, Bizarre, Food & Drink, Health & Body

Me: “Hi, I’m [Name]. I’d be happy to take your order!”

Customer: *on a cell phone* “…I know! I can’t believe it! I told him I just want that d*** whore out of my house!” *continues conversation*

Me: “Ma’am? May I help you?”

Customer: “Is your coffee fresh?”

Me: “Not at the moment, but I’d be happy to start you a fresh pot!”

Customer: “WHAT? I’m on OXYGEN! I don’t want to DIE!”

Me: *confused* “Ma’am? It wouldn’t affect—”

(The customer drives around to the window.)

Me: “So you did want the coffee, then?”

Customer: “Sorry about that! You didn’t hear any of that conversation did you?”

Me: “Well, yes, ma’am. Every employee with a headset can hear everything said at the speaker.”

Customer: *pays for her coffee* “OH! I’m so sorry, honey; I just want that d*** whore out of my house!”

(The customer got her coffee and drove away. The rest of us were left scratching our heads as witnesses to the level of crazy that just left.)

Scammer Scanner

| Sydney, NSW, Australia | At The Checkout, Criminal & Illegal, Liars & Scammers

(I am cutting fabric for one customer, while another coworker is serving a man who has a basket full of stock. The man has the basket on a lower ledge attached the service counter and is putting items on the counter for scanning. I look up to see him put the last two items on the counter, and he then puts one item back in the basket.)

Coworker: *hands him the bag* “That will be [total], please.”

Me: “Sir, can you pass me the basket if you no longer need it, please?”

(The customer takes the item from the basket and drops it into the bag before passing the basket over.)

Me: “Sorry, can I check that item you just put in the bag? Did you buy it before or from somewhere else? If so I need to see a receipt.”

Customer: “She scanned it already.”

Me: “I don’t know whether she did or not. We’ll need to check it.”

Customer: *pulling the item out of bag and handing it to coworker* “It was scanned.”

Coworker: *to me* “How do I check?”

Me: “Just scan it; if it’s already been scanned it will show two in the quantity column.”

(My coworker scans it. The item is added to the bottom of the screen, the quantity clearly showing one.)

Coworker: “What does that mean?”

Me: “It means it wasn’t scanned in the first place.”

(The customer pays and quickly leaves the store.)

Coworker: “How did you know it wasn’t scanned?”

Me: “I saw him put it on the counter and then immediately put it back in the basket. It’s why I asked him for the basket.”

Coworker: “I can’t believe he just did that in front of his kids!”