icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

The Twilight Of Our Literacy, Part 14

| CA, USA | At The Checkout, Bizarre, Books & Reading

(I’m working at the register when a regular customer (who is a man) approaches me.)

Regular: “[My Name], I have a question for you.”

Me: “Yeah, what is it?”

Regular: “Um… have you read Twilight?”

Me: “No, I haven’t actually read it.”

Regular: “Oh, thank God! I like you.”

Related:
The Twilight Of Our Literacy, Part 13
The Twilight Of Our Literacy, Part 12
The Twilight Of Our Literacy, Part 11

IP Address:

Go From Feeling Low To Feeling J-Lo

| Cornelius, OR, USA | At The Checkout, Family & Kids

(I am checking out a customer and her young son.)

Me: “Did you find everything all right?”

Customer: “Yes, thank you.”

(Meanwhile her little boy is staring at me open mouthed. I figure it’s because I’m a little shorter, not as skinny as his mom, and have thick poofy hair that looks like it belongs to a witch. But I smile at him.)

Me: “Hi!”

Little Boy: *in awe* “Mommy! She’s pretty like Jennifer Lopez!”

Me: *stares back in shock as my heart melts* “Aww! Compliment lying already! You’re going to make your girlfriend very happy when you get older!”

Smoking Away The American Dream

| WV, USA | At The Checkout, Bizarre, Crazy Requests, Family & Kids, Wild & Unruly

(A family walks in and gets some cigarettes and snacks. They walk to their vehicle and after ten minutes, the father, who was pretty rude earlier, walks back inside.)

Me: “Hello.”

Customer: “I need a new pack of cigarettes.”

Me: “Okay, sir, which kind?”

Customer: *tells me name of the cigarettes*

(I go to ring them up, at which point he stops me.)

Customer: “No, no, no! I want to exchange the ones I just bought for those!”

Me: “Okay, sir, may I have the other pack?”

(The customer hands me the opened, and half-gone pack of cigarettes.)

Me: “Sir, once these are opened, I am not allowed to return or exchange them.”

Customer: *angrily* “THIS IS AMERICA!”

(I am slightly thrown off and just stare for a moment. He widens his eyes and tilts his head forward wanting a response.)

Me: “Sir, I know this is America, but with THAT logic, I can go to a bank, rob it, scream ‘THIS IS AMERICA,’ and run out with no repercussions. This IS most definitely America, but we have rules and policies here that we still have to follow.”

Customer:“I have the receipt!!”

Me: *knowing full-well he declined the receipt when I offered it to him* “Sir, even with a receipt I cannot return an opened and incomplete item to the shelf.”

Customer: “Give me my receipt!”

(I print it out and hand it to him. He leaves and his son enters.)

Son: “I need to exchange these.” *lays receipt on counter*

(At this point I am very agitated.)

Me: “Sir, I cannot exchange or return open and incomplete items.”

Son: “But I have a receipt!”

Me: “Sir, I’m sorry but it doesn’t matter. The cigarettes are open and several have been taken out. All I can do is ring up a new pack.”

Son: “Can I have my money back for these, then?”

Me: “No, sir, the pack is opened and some are missing.”

Son: “Well, I’ll just keep the pack. You just give me my money!”

Me: “That’s not how this works. I can’t give you a refund and let you keep the pack. But I can’t give you a refund on incomplete and used items anyway.”

(At this point THE WHOLE family comes in and is yelling at me in another language, screaming occasionally ‘This is America!’ and ‘I know my rights!’)

Son: “We want to see the policy that states you can’t take these back and give us a refund.”

Me: “It isn’t written anywhere. It’s common sense.”

Son: “I want to speak to a manager!”

(Only one person is on shift at a time. Managers are not on site either.)

Me: “No managers are currently on site, sir.”

(This is also at 12 am and we are directed to leave any complaining customers with the store phone number and a time when managers will be available.)

Son: “Then give me their personal number!”

Me: “At 12 am? Sir, I can guarantee if you call them at 12 am, you will not get what you are wanting. Besides, we are not allowed to give customers personal numbers. I can give you the store number and a time when a manager will be available, but that’s really all I can do.”

Son: “I’m calling the cops, then.”

Me: “That’s fine. Please do.”

Son: “You are a horrible employee!”

Me: “Tell me, would YOU buy a pack of cigarettes that was ready opened? Or want to even use a pack of cigarettes that someone you know nothing about opened and touched?”

Son: “…no.”

Me: “Exactly. So why would you expect someone else to do the same?”

Son: “THIS IS AMERICA!”