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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Sexy Money

| Sweden | At The Checkout, Language & Words, Money, Rude & Risque

(The Swedish word for the number six is ‘sex.’ The cashier is just about to charge an elderly couple for their groceries.)

Cashier: “That’s 106 kronor.”

(The old man hands him a 100 kronor bill.)

Cashier: “I need six kronor more.”

Old Man: *to cashier* “What did you say?”

Old Woman: “He said he wanted sex.”

Cashier: *getting red but trying to smile* “Six kronor more.”

Old Man: “What?”

Old Woman: *loudly* “He said he wants sex!”

(Both the queue behind them and the queue for the other register go silent and stare.)

Cashier: *loudly* “Kronor!”

Old Man: *loudly* “Speak up woman!”

Old Woman: *almost screaming* “THE CASHIER WANTS SEX FROM YOU!”

Cashier: *screaming* “SIX KRONOR!”

Don’t Discount The Customer’s Ability To Discount, Part 3

| MA, USA | At The Checkout, Crazy Requests, Theme Of The Month

(I work for a popular pharmacy/retail chain. We have a rewards card that can be linked to a customer’s online account or their mobile app that gives them the ability to send coupons directly to their card electronically, eliminating the need for paper coupons. The customer simply scans their card at check out and their coupons will appear to me, the cashier, and I can put them in right from there.)

Customer: “I was supposed to have a 25% coupon on there.”

(No coupon popped up at the end of the transaction, meaning the coupon either expired, or she did not complete the sending process.)

Me: “I’m sorry, but a coupon didn’t pop up.”

Customer: *exasperated sigh, giving me a look of disgust* “Well, that SUCKS.”

Me: “I know, Sorry about that. The new coupon system can be a pain in the neck. Do you have the coupon anywhere I can see so I can—”

Customer: *cutting me off in a very rude tone* “You know what? Just take it! This f****** sucks!”

(The customer then flung the nail polish at my chest and stormed out of the store!)

Related:
Don’t Discount The Customer’s Ability To Discount, Part 2
Don’t Discount The Customer’s Ability To Discount

Human Kindness Is A Simple Formula

| TX, USA | At The Checkout, Awesome Customers, Family & Kids, Food & Drink, Money

(A couple with a small child comes up to my register with a WIC transaction, which goes through without a problem until…)

Me: “I am sorry but your formula didn’t go through.”

(The couple is buying nine containers of formula at around $18 each.)

Mother: What? Let me see.

(I show them the slip and the starting balance, which shows no formula was offered through the program.)

Father: “Great… and it’s Sunday so we can’t call them. Well, take off all but one and we’ll talk to them tomorrow.”

(I nod and take allow them to purchase just the one can of formula with the rest of their items.)

Me: “I’m sorry about that but h—”

(At this moment the next customers in line, both 20ish year old females cut in.)

Female #1: *handing me $20* “I’ll buy one of them.”

Mother: *shocked* “Y… you don’t have—”

Female #2: *doing the same* “We had parents that were just like you; please allow us to help.”

Mother: *nearly to tears* “N… no, please don’t.”

(Eventually, the pair got the mother to the accept the gifts, and when the pair was done with their regular purchases, I still couldn’t believe what happened and that there were still people who believed in the simple formula of human kindness!)