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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Doubly Appreciative

| Vancouver, BC, Canada | At The Checkout, Awesome Customers

(I’ve finished serving a customer at my till. She hasn’t left yet, and is thoroughly reading her receipt.)

Me: “Excuse me, ma’am, is there a problem?”

Customer: “Actually, yes, there is. You charged me double on one item.”

(I look at her receipt, and she’s right; I did charge her twice for the same item. This is a rather bad mistake, so I’m expecting the worst.)

Me: “I’m terribly sorry, ma’am. I’ll fix this right away.”

Customer: “If I just grab another one of these items, we’d be good, right?”

Me: “Well, yes, that would be one way to go about solving this problem, but this is my mistake. I am very sorry for what I did, and I can give you your money back, if that’s what you prefer.”

Customer: “It’s okay; I could use another one of these, anyway.”

(Ma’am, if you’re reading this, I would like to thank you again for your kindness. It really meant a lot to me. And I’ll do my best to avoid repeating that mistake!)

Dressing Up The Situation More Than Required

| London, England, UK | At The Checkout, Awesome Customers, Money

(I work in a small corner shop. It’s around two pm and the store is pretty dead. A lady walks in and purchases a large quantity of alcohol, paying in cash. She spots the engagement ring on my finger as I hand her the change.)

Customer: “Aww, are you getting married?”

Me: “Yeah, I’ve been engaged for almost two months now.”

Customer: “That’s nice. I’ve been married for just under thirty years now.”

(She reaches back into her purse and pulls out a twenty pound note.)

Customer: “You seem like such a sweet girl. Here, take this. Put it towards your husband’s suit or something.”

(I don’t like taking other people’s money, especially from strangers, so she puts it on the counter.)

Me: “Well, um, actually my, uh, girlfriend and I are both gonna be wearing dresses but thanks.”

(I don’t tend to discuss my personal life with customers much, and this one showed me why. Nodding for the briefest of moments before she realised what I’d said, her eyes widened in shock and she turned around and sprinted out of the store faster than I would have believed for someone of her age, leaving behind the £20 as well as all her purchases. We kept them behind the counter for a week before my boss decided to donate them to me and my now wife for our wedding. It’s been a month now since the wedding, but no-one since has asked about it.)

No Discount Requires A Recount

, | UT, USA | At The Checkout, Criminal & Illegal, Food & Drink

(I am standing in line. There are two gentlemen in front of me who are together being helped by the cashier.)

Cashier: “Okay, your total is $36.74.”

(This total catches my attention, as this place has a high value-per-dollar. In spite of having a more-than-ample appetite myself, I can always fill up for under $6, so I am curious what two men are going to do with six people’s worth of food.)

Customer: “Oh, that’s too much. Is [Manager #1] here?”

Cashier: “Uh… I don’t know anyone by that name.”

Customer: “Really? [Manager #1] is a manager. He always gives us discounts. Can you just give us a discount?”

Cashier: “Uh… no, I really can’t.”

Customer: “Well, where’s [Manager #1]?”

Cashier: “I really don’t know. I can get a manager if you like.”

Customer: “Yeah, we want to know where [Manager #1] is.”

Cashier: “Hey, [Manager #2]!”

(Manager #2 is out of earshot, so a line cook has to relay the shout farther back in order for her to hear. She has clearly been too far away to know anything about the conversation that just transpired. Manager #2 arrives at the register.)

Manager #2: “Yes, [Cashier]?”

Cashier: “These—”

Customer: *interrupting* “Where’s [Manager #1]?”

Manager #2: “Oh, he doesn’t work here anymore.”

Customer: “Oh, really? What happened?”

Manager #2: “Yeah, apparently he kept giving out discounts to people who’d done nothing to earn them, so we had to fire him.”

(Another register opened to help me, so I didn’t hear the end of their discussion, but when I sat down with my order, they were two tables down with about $10 worth of food.)