icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Self(ish) Checkout

| Jacksonville, FL, USA | At The Checkout, Bad Behavior

(I am picking up my friend at the end of her shift. We both work at this retail store but I am off on this particular day. She is running self checkout which starts to close down at 10:00 pm. It is 10:30 pm and customers are finally understanding that self checkout is closed except for those who are slowly finishing their ring up process. A couple walk up to my friend after passing under the ropes that were put at the entrance of self checkout to block out customers.)

Guy: “Hey, we’ve only got, like, three items. Can we use this?”

Friend: “No, I’m sorry; self check-out closes at 10. These people are just finishing up.”

Guy: *getting agitated* “It’s just three d*** items. The lines are too long so we came here.”

(At this point the manager comes over to see why it is my friend is still here.)

Manager: “[Friend], didn’t your shift end at 10?”

Friend: “Yeah…”

Guy: “Your cashier has been rude as h***! I just have three d*** items and I want to use self checkout!”

Manager: “Fine, whatever. Just do it and don’t keep cursing. Self checkout closes at 10 pm every night.”

(The couple then proceed to begin checking out slowly.  It’s then 10:45 and they ring up alcohol so my friend goes over to check ID.)

Woman: “Why in the h*** you gotta be so rude?!”

(At this point I am beyond annoyed and my patience goes out the door.)

Me: “Maybe cause you two idiots have her staying almost an HOUR over just because you’re too d*** lazy to go to a regular line?! Seriously! It takes you 15 minutes to ring up THREE items?! How about this: why don’t you tell me where you work. I’ll come over the night before something big for you and keep you waiting for over an hour while I do everything to keep you from leaving?!”

(At this point the couple’s jaws drop and they continue the transaction without saying a word and rush out.)

Me: “About dang time.”

Incorrectly Prospecting Your Lack Of Prospects

, | London, England, UK | At The Checkout, Bad Behavior, Family & Kids, School

(I work in a fast food restaurant to earn some extra money while at university; I work at a branch quite far from my university in a popular shopping area so no one in my class knows. Most of the other people in my class are fairly well off and I don’t really fit in. I have colourful hair and three facial piercings. One day a girl from my class comes in with her mother and she notices me but doesn’t say anything as the mother steers her towards my station.)

Mother: “I’ve told you time and time again that you have to stay in education. You can’t just quit university because you’d rather spend time with your boyfriend.”

Me: “May I take your order?”

(The mother places order for them both and as I walk to fill the drinks I hear her say to her daughter.)

Mother: “If you drop out of university you’ll end up like that girl there, all filth and metal with no career or future prospects.”

Girl: “Actually, mum, she’s in my class and she works harder than most of us. She helps us all with our work if we get stuck and is really nice.”

(The mum was stunned into silence and I pretended not to have heard as I gave them their meal. The next day the girl asked if I wanted to go to a party with her!)

Customer Service People Aren’t People

| IL, USA | At The Checkout, Bad Behavior, Theme Of The Month

(I’m waiting in line at a coffee shop. I’m on break, so I’m still in uniform. Someone behind me speaks up.)

Customer: “Excuse me! You know, you work here. You should really wait in the BACK of the line, and let us NORMAL, PAYING CUSTOMERS get our drinks!”

(I flinch. This mall is in a really ritzy neighborhood, and this is what I should have expected, but for some reason it startles me. I had had a bad day anyway, and I turn around to stammer out an apology… to find it’s one of our regulars, a woman who also works in the mall.)

Me: “I- I- I… I’m sorry…”

Customer: “Oh, my god, I’m sorry! I was joking! I really was! Do you really get people that do that?”

Me: *almost in tears* “Yes…”

Customer: “I am so sorry! Let me pay for your drink…”