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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

I’ll Have My Usual Irregular

| Columbus, OH, USA | At The Checkout, Extra Stupid, Food & Drink

(I am another customer in this story standing at the drink counter stirring my coffee when two drinks come ready at the same time. Despite the drinks being different sizes, very different contents, and called out with both to a shop quiet enough to be heard easily, both customers reach for the same drink.)

Customer #1: “Yours is the grande.”

Customer #2: “Are you sure?”

Customer #1: “Yeah, I had a tall.”

Customer #2: “I guess I forgot what my regular is.”

Sour About The Sign

, | Australia | At The Checkout, Bad Behavior, Crazy Requests, Food & Drink

(I work at a kebab store at a football stadium and have just put a sign up to let customers know we have no sour cream sauce left.)

Customer: “I will have sour cream for the sauce.”

Me: “Sorry, sir, we have no sour cream.” *points to the sign*

Customer: *picks up the sign and throws it behind him and jumps on it* “Now I’ll have extra sour cream.”

Have A Hunch About Why They Want To Munch

, | MI, USA | At The Checkout, Bad Behavior, Criminal & Illegal

(Our fries take almost four minutes to cook and a customer has just ordered four large fresh fries. Two people have already told her there will be a wait on them. I notice a strong smell coming from her vehicle when she comes to my window.)

Me: “Okay, ma’am, here are you drinks and your fries will be done in about three minutes. If you just pull forward a bit I’ll bring your order right out to you—”

Customer: “Oh, h***, no! I ain’t waiting for my d*** food! Give me my food now!”

Me: “I’m afraid your fries aren’t done-”

Customer: “I don’t care! GIVE ME MY FOOD!”

Me: “You ordered four large fresh fries-”

Customer: “I WANT YOUR MANAGER!”

Me: “Our fries take four minutes to cook. Two of my coworkers have already told you that you will be waiting on them. I apologize—”

Customer: *still yelling* “I SAID GET ME YOUR-”

Me: *yelling over her* “EITHER PULL FORWARD OR I’LL CALL THE COPS ABOUT THE STENCH OF MARIJUANA COMING FROM YOUR CAR.”

Customer: *suddenly meek* “Uh… I’ll… I’ll just pull forward.”

(I turn around to see my manager staring at me.)

Manager: “I hope to God she doesn’t complain about you because I’d hate to write you up for that.”