icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

No ID, No Idea, Part 17

| NC, USA | At The Checkout, Extra Stupid

(I’m working at one of the places in the park that sells alcohol and it is required that I card every single person no matter how old they are. A customer who is clearly older has come up wishing to purchase a beer but doesn’t have her ID and my supervisor is standing next to me.)

Me: “I’m sorry, ma’am, but without your ID I can’t sell to you.”

Supervisor: “Unfortunately, she’s right. It doesn’t matter how old someone is. I saw a guy that had to have been at least seventy trying to purchase beer and I still had to card him.”

Customer: “I guess I’ll just come back with my ID.”

(The customer returns a few minutes later.)

Customer: “Your supervisor’s gone. Can you just pretend like you’re looking at something?”

(The customer then proceeds to hand me a football card.)

Me: “Ma’am, your ID has to be state issued…”

Related:
No ID, No Idea, Part 16
No ID, No Idea, Part 15
No ID, No Idea, Part 14

Comic: Starting A New Year Revolution

, | OH, USA | At The Checkout, Awesome Customers, Comics, Food & Drink, Holidays

H2Slow, Part 5

| MI, USA | At The Checkout, Extra Stupid, Money

(Over the span of a month there are several university students going through orientation. We have a deal for the orientation groups in which they receive coupons for our theater, one of which is a deal for concessions. They get a popcorn, a drink, and a candy for $7. This is clearly stated on the coupon, and yet many of the students are confused about how it works.)

Customer: “I just want a bottled water.”

Coworker: “All right, that’ll be $2.50.”

Customer: “But I have this coupon and I just want a water.”

Coworker: “Right, so that will be $2.50.”

Customer: “But I got this coupon for free.”

Coworker: “Even if you used the deal on the coupon you would still owe me money, but since you are just getting water it will be $2.50 instead of $7.”

Customer: “But I got this free coupon.”

Coworker: “You still owe me money.”

Customer: “But I just want a bottled water. I don’t want popcorn.”

Coworker: *turning to my manager* “I really don’t think it should be this difficult to understand.”

(The girl still didn’t understand but she paid for her water. Despite this conversation the other students were still confused as well.)

Related:
H2Slow, Part 4
H2Slow, Part 3
H2Slow, Part 2