icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Trying To Re-Coup

| Tampa, FL, USA | At The Checkout, Money

(I answer the phone while working the register during holiday rush.)

Customer: “Hey, I made a several hundred dollar purchase a few days ago during the big sale. And I got a 20% off everything coupon today. Can I bring the coupon in and get 20% off my original purchase?”

(Is this a test? A recorded call from one of my superiors, because this cannot be serious.)

Me: “I’m sorry. That coupon is intended for your next purchase, not one that was already completed!”

Customer: “But I spent so much money! Can’t I just return everything and then re-buy everything with the coupon?”

Me: “I’m sorry. That is incredibly unlikely and will not work. That coupon is intended for the next purchase.”

Customer: “But I spent so much money… You sure?”

Me: “I’m pretty gosh darn positive. Have a nice day, though!”

(The lines were already backed up and I could not imagine if she honestly tried to bring everything back in and argued for the coupon discount!)

The Order In Disorder

| ON, Canada | At The Checkout, Food & Drink

(I’m taking orders for drive-thru in a well-known Canadian fast food chain.)

Me: “Welcome to [Restaurant]! How can I help you?”

Customer: “Yes, I’d like a large strawberry banana smoothie with no yogurt.”

Me: “You said strawberry banana, correct?”

(I ask this for confirmation and the man proceeds to repeat his whole order again but obviously slower than the first time.)

Me: “And will that be everything today?”

Customer: “Yeah.”

Me: “All righty, then, your total is [total]. We’ll have that ready for you at the window.”

(I wait a couple of seconds and hearing nothing else from the customer, as is quite common for us, I send the order to the next till. A couple seconds later the customer starts talking again.)

Customer: “I’d also like an extra large coffee with—”

Me: “I’m sorry, sir. We’ll have to add the rest of your order at the window.”

Customer: *in a whiny voice* “But I’m not done yet!”

Me: “Sir, I just asked you if that was everything for today and you said ‘yes’. I’ve already sent the order to the next till.”

(This was said politely and with no attitude or rudeness even close to being intended. However lo and behold, the next day I was called into the office and written up for having a “bad attitude” and “bad customer service” and now have to change my “bad attitude with customers” in two weeks or be fired. Thanks, man. Thanks.)

Going On And On And Coupon

| OH, USA | At The Checkout, Bad Behavior, Money

(I used to work as a cashier at [Large National Chain]. One afternoon I am ringing out an elderly couple’s groceries. The elderly woman has a duplicate coupon for an item that she can only use one for. I give it back to her and try to explain that we don’t allow duplicate coupons. The woman becomes irate.)

Elderly Woman: “We already spend so much money here! Why can’t we just use it?”

Me: “Ma’am, you only have one of those items, and the coupons are only good for one item each. You can get another one and use the coupon, but I can’t ring the second one up when you only have the one item.”

Elderly Woman: “I don’t understand. My husband and I spend so much here. Can’t you just allow it?”

Me: “I can’t. I’m sorry, but the coupon won’t even scan, and I’m not allowed to hand-key it in at this location.”

Elderly Woman: “That’s stupid. Just forget it.” *throws her items at me* “I don’t understand why you can’t just do it when I spend so much money here.”

(I apologized to the woman and continued scanning her items. Later, I was working at the customer service desk and she went up and complained about me. To me.)