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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Comic: Too Rich For Jesus’ Blood

| Gulf Shores, AL, USA | At The Checkout, Bad Behavior, Comics, Holidays, Religion

A Healthy Uptake In Coupons

| London, UK | At The Checkout, Family & Kids, Money

(Customer hands over £12 worth of healthy living vouchers which can only be used on milk and fruit & vegetables when she has only purchased crisps and other ‘junk’ food.)

Me: “I’m sorry, but we’re unable to accept these coupons as you haven’t bought any of the products listed.”

Customer: “But I need to feed my child.”

Me: “Yes, but you’ve not bought £12 worth of fruit and veg or milk.”

Customer: “But my child doesn’t eat fruit and vegetables. He prefers to eat crisps.”

Me: “Yes, but the coupons are specifically provided by the government to promote healthy eating.”

Customer: “Well, how am I supposed to use the coupons, then? My child is a toddler now and doesn’t eat fruit or vegetables any more. I want to speak to a manager!”

(The manager basically reiterated what I had said and she threatened to contact Head Office. We never heard anything from Head Office.)

This Is Why We’re In A Recession, Part 35

| USA | At The Checkout, Extra Stupid, Money

(As an employee at the store I work at, it is part of my job to ask our customers if they’d like to apply for a store credit card. A customer in her twenties comes through my line.)

Me: “Would you like to save [percent] by applying for a [Store] charge card?”

Customer: “Sure!”

(The applications go through our computer and the customer is immediately approved and a paper prints out with the credit limit and card number.)

Me: “Okay, it looks like you were approved today! You should get your [Store] card in the mail within the next two weeks. If you would like to put your purchase on your card today, it would save you another [percent]. Would you like to put it on the card? You can even pay it off in the store after we’re done.”

Customer: “Sure.”

(We put the purchase on the card and everything goes smoothly until the end.)

Me: “Okay, and would you like to pay your card off today or would you like to wait until you get your statement in the mail?”

Customer: “What? I have to pay for it twice?”

Me: “No, you haven’t actually paid for it yet. You put it on the store charge card.”

Customer: “Yeah, so why do I have to pay for it again?”

Me: “The store charge card is just like any other credit card. It has to be paid for after you use it.”

Customer: “What’s a credit card?”

Related:
This Is Why We’re In A Recession, Part 34
This Is Why We’re In A Recession, Part 33
This Is Why We’re In A Recession, Part 32