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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Sadly This Behavior Is Old News

| PA, USA | At The Checkout, Bad Behavior, Crazy Requests

Customer: “One copy of the local paper, please.”

Me: “Okay, that’ll be [amount].”

Customer: “I just want to look at it for a minute.”

Me: “I’m sorry, ma’am, our newspapers are not for browsing. You will need to purchase it.”

Customer: “When the h*** did that become a rule?”

Me: “People were clipping coupons, marking up, and otherwise rendering the papers unsalable, so management—”

Customer: “Well, I’m not going to do that! I’m here to buy gifts. Just give me the d*** paper.”

Me: “Ma’am, I can’t do that. I’ll be happy to hold a copy for you until you’re done shopping and ready to be rung up.”

Customer: “You f****** little b****. Whatever happened to ‘the customer is always right’? I’m one of your best customers! Get me your manager!”

(I call my manager to the counter. The customer continues to berate me, at one point telling me she hopes I burn in h***.)

Manager: “What seems to be the problem?”

Customer: “Your employee will not let me merely look at a newspaper. I came in here today intending to purchase gift cards for my entire family for the holidays, but if this is the kind of customer service I get, I will take my business elsewhere!”

(My manager looks at this customer, and I can see the moment he picks business model over me.)

Manager: “Your behavior towards my employee was very rude, but given the holiday season, I’ll let it slide. Here is a newspaper. Please bring it to the checkout with your purchases when you’re ready.”

(The customer walked off with her paper, and I was graciously given five minutes in the back to ‘get myself together.’ Two hours later, the cafe employees brought the news that the customer clipped three coupons out of the paper, spilled water on it, and left without buying anything.)

Pulled Something Out Of The Bag

| AK, USA | At The Checkout, Spouses & Partners

(I’m checking out and bagging for a customer with a reputation for being a little difficult and picky about the way her items are bagged. Normally I get this feeling of dread because she always comes to my lane, even when everyone else’s are open. But today her husband comes up.)

Customer: “Oh! [Husband], let me introduce you to this cashier!”

Me: “Uhm… hello.”

Husband: “Hi?”

Customer: “Listen to this, [Husband]. This is my FAVORITE cashier here. I mean, she’s always just so POLITE and PATIENT with me, ‘yes ma’am,’ ‘thank you, ma’am’… I always go to her lane; she’s much better than those other cashiers!” *to me* “Thank you, honey!”

Me: “No problem… That’ll be [total].”

(The customer and her husband leave, and honestly, I don’t think I’ll ever see her the same again!)

Has An Expensive Chip On His Shoulder

| Charleston, SC, USA | At The Checkout, Awesome Customers, Money

Customer: “How much are the bags of chips?”

Me: “Just a little over two dollars with tax.”

Customer: “What? That’s unreasonable! Why would you charge me that much?”

Customer’s Wife: “Shut up. What makes you think that poor girl set the prices on the chips?”