Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Not In Her Charitable Shoes

| Scotland, UK | At The Checkout, Crazy Requests, Extra Stupid

(I’m an assistant manager in a charity shop. As we’re a charity, we don’t do any refunds unless the item is damaged, although we do take exchanges or credit with a receipt. There is a large printed sign clearly stating our refund policy on the counter. A volunteer calls me out to deal with a customer.)

Volunteer: “This lady wants a refund for these shoes.”

Me: “Okay, what’s wrong with them?”

Customer: “They’re the wrong size.”

Me: “Oh, sorry, I’m afraid we don’t do refunds unless the item is damaged. I can give you an exchange, or a store credit.”

Customer: *begins to get angry” “You didn’t tell me that I couldn’t get a refund when I bought them. That’s false advertising! All other shops do refunds!”

Me: *points to sign that is literally ON THE COUNTER* “There is a sign right here that states our refund policy; we can’t ask our volunteers to recite it to every customer. If you had asked when you bought the shoes then we would have explained the policy to you. All our profits go to charity, which is why we don’t offer refunds; most other charity shops have the exact same policy.”

Customer: “That sign is too low; it’s ridiculous to expect people to read that!”

Me: “I’m sorry, but there is nowhere else that we could put the sign, and I feel that it’s quite clear. It’s on the counter, so everybody who buys something can see it.”

Customer: “You should put it there!” *points to a display cabinet*

Me: “Um… If we put it there, nobody would be able to see things inside the cabinet.”

Customer: *by this point she is practically shouting in my face* “That’s not my problem! Your sign isn’t clear enough! I want a refund for these shoes. They’re for my mother and they’re the wrong size.”

Me: “I’m sorry; I really can’t give you a refund because you bought shoes the wrong size. You can have an exchange or credit.”

Customer: “I can’t believe this! This is RIDICULOUS, it’s false advertising, and I’m not leaving without a refund.”

(My manager and another manager who happened to be in the shop have come out to try to calm the customer down.)

Manager: “Everything she’s said is absolutely right. Our policy is stated right in front of you and as a charity shop, we don’t do refunds. It’s a very common policy.”

Customer: “I’m going to call the police! I can’t believe this! I’m calling them now!” *she takes out her phone*

(At this point, another customer steps in:)

Customer #2: “If you call the police, who do you think they’re going to have a problem with: the shop following their policy, which is stated RIGHT THERE, or you screaming in their faces?”

(The customer shouts some more about calling the police and then leaves, throwing the shoes on the counter.)

Manager: “Out of interest, how much were the shoes?”

Me: “£5…”

No ID, No Idea, Part 17

| NC, USA | At The Checkout, Extra Stupid

(I’m working at one of the places in the park that sells alcohol and it is required that I card every single person no matter how old they are. A customer who is clearly older has come up wishing to purchase a beer but doesn’t have her ID and my supervisor is standing next to me.)

Me: “I’m sorry, ma’am, but without your ID I can’t sell to you.”

Supervisor: “Unfortunately, she’s right. It doesn’t matter how old someone is. I saw a guy that had to have been at least seventy trying to purchase beer and I still had to card him.”

Customer: “I guess I’ll just come back with my ID.”

(The customer returns a few minutes later.)

Customer: “Your supervisor’s gone. Can you just pretend like you’re looking at something?”

(The customer then proceeds to hand me a football card.)

Me: “Ma’am, your ID has to be state issued…”

Related:
No ID, No Idea, Part 16
No ID, No Idea, Part 15
No ID, No Idea, Part 14

Comic: Starting A New Year Revolution

, | OH, USA | At The Checkout, Awesome Customers, Comics, Food & Drink, Holidays

H2Slow, Part 5

| MI, USA | At The Checkout, Extra Stupid, Money

(Over the span of a month there are several university students going through orientation. We have a deal for the orientation groups in which they receive coupons for our theater, one of which is a deal for concessions. They get a popcorn, a drink, and a candy for $7. This is clearly stated on the coupon, and yet many of the students are confused about how it works.)

Customer: “I just want a bottled water.”

Coworker: “All right, that’ll be $2.50.”

Customer: “But I have this coupon and I just want a water.”

Coworker: “Right, so that will be $2.50.”

Customer: “But I got this coupon for free.”

Coworker: “Even if you used the deal on the coupon you would still owe me money, but since you are just getting water it will be $2.50 instead of $7.”

Customer: “But I got this free coupon.”

Coworker: “You still owe me money.”

Customer: “But I just want a bottled water. I don’t want popcorn.”

Coworker: *turning to my manager* “I really don’t think it should be this difficult to understand.”

(The girl still didn’t understand but she paid for her water. Despite this conversation the other students were still confused as well.)

Related:
H2Slow, Part 4
H2Slow, Part 3
H2Slow, Part 2

A True Basket Case

| IN, USA | At The Checkout, Bad Behavior

(I’m a cashier. I’m currently ringing up a customer that’s attending a small child, maybe four or five years old.)

Me: “You know these are buy one, get one free? Would you like to go back and get another one?”

Customer #1: *sighs loudly* “Oh, s***.” *sighs again* “Could you get it for me?”

Me: “I’m sorry, it’s crazy today and there’s no way we could leave the registers. If you like, I can give you the discount, you can check out, and then go back and get another?”

Customer #1: *sigh* “Is there anyone who could get me another one?”

Me: *a little taken aback* “I’m really sorry, ma’am, but we are all really busy and there’s no one free.”

Customer #1: *silence*

Me: “Did you want to check out and then get another?”

Customer #1: *yelling* “You know what? Forget it! My friend told me she had horrible customer service here, too. I don’t want another one!”

Me: “…Are you sure?”

Customer #1: “YES!”

Me: “All right, then.”

(As I’m ringing her up, she continues to insult me and the business. A woman behind her says.)

Customer #2: “You don’t have to shop here, ma’am.”

Me: “All righty, here you go. Have a good one, ma’am.”

(The little boy with her speaks up. We have a playground on our property for the kids while the adults are shopping.)

Little Boy: “Can we go to the playground?”

Customer #1: “NO! We’re not going to this playground. We’re going to find another playground.”

(The boy immediately throws a huge tantrum, screaming and all. Nobody pays him any attention, looks at them strangely, or does much of anything. The woman looks at everyone and screams:)

Customer #1: “HE’S DISABLED!!!!!”

Customer #2: “Nobody said anything. I think you need an attitude adjustment!”

(The woman grumbles and leaves. Later I find out from my coworker that the customer came up to her in the parking lot, told her that she got terrible service, and showed her the receipt with my name on it.)

Coworker: “I was confused, because she said that the cashier was very rude. I saw your name and thought, ‘you’re not rude!'”

(Several weeks later, the same customer shows up and just so happens to get into my line. This time, we’re selling cherries. We display them in small quart-sized wooden baskets. We dump the cherries into plastic grocery bags for weighing, and then reuse the wooden baskets to display more produce. The woman has brought some cherries up to the register. I pour the cherries into a plastic bag.)

Customer #1: “I’d like to keep them in the basket.”

Me: “I’m sorry, ma’am, but we reuse the baskets. You can buy it for 50 cents.”

Customer #1: “UGH!” *turning to the other customers* THIS is why I don’t shop here! They just want to gouge you! They already overcharge you for everything and wanna charge you for this basket! I hate this place!”

Me: “Well, you don’t have to shop here, ma’am.”

Customer #1: “I KNOW!”

(All of the customers behind her were quite pleasant and stared at her in disbelief.)

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