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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Going On And On And Coupon

| OH, USA | At The Checkout, Bad Behavior, Money

(I used to work as a cashier at [Large National Chain]. One afternoon I am ringing out an elderly couple’s groceries. The elderly woman has a duplicate coupon for an item that she can only use one for. I give it back to her and try to explain that we don’t allow duplicate coupons. The woman becomes irate.)

Elderly Woman: “We already spend so much money here! Why can’t we just use it?”

Me: “Ma’am, you only have one of those items, and the coupons are only good for one item each. You can get another one and use the coupon, but I can’t ring the second one up when you only have the one item.”

Elderly Woman: “I don’t understand. My husband and I spend so much here. Can’t you just allow it?”

Me: “I can’t. I’m sorry, but the coupon won’t even scan, and I’m not allowed to hand-key it in at this location.”

Elderly Woman: “That’s stupid. Just forget it.” *throws her items at me* “I don’t understand why you can’t just do it when I spend so much money here.”

(I apologized to the woman and continued scanning her items. Later, I was working at the customer service desk and she went up and complained about me. To me.)

Both Brains Were Fried

| Toronto, ON, Canada | At The Checkout, Food & Drink

(In this case, both the cashier AND I were idiots. I’m a product demonstrator buying supplies for my next demo: 12 bags of French fries. I get to my car and realize the cashier only charged me for 10. So I go back in and explain the problem.)

Cashier: Thank you so much! I’d have been in so much trouble.”

Me: *feeling sheepish, I brought the receipt but NOT the un-scanned bags back in* “Should I go get them to scan again?”

Cashier: “Nah, just grab two more from the cooler. I’ll scan those and charge you for them.”

(I run and get them. I get back and she’s explaining to the entire line what a tool she is and how grateful she is to me for my honesty. As such, she’s working distracted and on autopilot… It’s 10 pm and I’ve had a long day myself, so I’m not precisely paying attention either.)

Cashier: *scans bags* “Okay, that’ll be $4.99.”

(She automatically bags them and hands me the bag. I automatically take them, say thank you, and leave.)

Me: *10 minutes later at home, un-bagging groceries into my freezer* “Oh, lord! Now I’ve paid for 12 and have 14!”

Affording A New Degree Of Understanding

, | Scranton, PA, USA | At The Checkout, Bad Behavior, School

(I’m in my mid 20s, and have been the general manager of a dollar store for about three years. One afternoon, I took over the register to allow my associate a 15 minute break. My first customer gives me a look of pity.)

Customer: “Bet you wish you went to college.”

(This is not an out of the ordinary remark, so I smile as I respond.)

Me: “I did! Had a lot of fun, too!”

Customer: “Oh. Well, I bet you wish you graduated.”

Me: “…I did.”

(The customer is starting to get a little snotty at this point.)

Customer: “Bet you wish you had graduated with a real degree, then.”

(I’m getting angry at this point, because he is very obviously trying to make me feel bad about a job I love.)

Me: “Sir, I graduated from [State College], with honors, with a Bachelor’s degree in forensic chemistry.”

Customer: *shocked* “But why would you work HERE?!”

Me: “Because, for some reason, I like it. But then people like you come in. Will that be all for you today?”

(The customer, face red, quickly paid for his items, and left. I haven’t seen him since!)