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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Refunder Blunder, Part 15

, | Olympia, WA, USA | At The Checkout, Home Improvement

(I work the return desk at a home improvement store that’s going out of business. We stop accepting returns unless the item was purchased prior to liquidation, and there are signs posted everywhere stating all sales are final. An elderly gentleman walks up to the desk with an item return.)

Me: *checking receipt* “I see this is a purchase made after the liquidation process started. I’m afraid all sales are final.”

Customer: *sputtering* “Well, you should have signs posted warning people!”

(I show him where the signs are.)

Customer: “THOSE weren’t there when I bought this!”

Me: “They have been there over a month.

Customer: “Well, you should print it on the receipts, so people don’t waste time!”

(I take out his receipt and show him the text.)

Customer: “YOU JUST PUT THAT ON THERE, YOU LITTLE B****!”

Related:
Refunder Blunder, Part 14
Refunder Blunder, Part 13
Refunder Blunder, Part 12

Cappuccino-no

, | SA, Australia | At The Checkout, Food & Drink

(I’m waitressing when one of our baristas calls me over. She asks me to go to one of the tables and confirm that the elderly customer had ordered a long black and a cappuccino, as she had forgotten to write it down. The customer confirms this, and I take the order out to the customer and her husband who has now joined the table.)

Me: “Okay, long black?”

Customer: “Thank you.”

Me: “And your cappuccino, sir.”

Customer: “That was supposed to be a flat white!”

Me: “I’m so sorry; I thought I confirmed with you that it was a cappuccino.”

Customer: “Yes, but I forgot what my husband usually orders!”

(The husband spoke up and half-heartedly told me a cappuccino will do. I apologised again and then walked off wondering what part I had to be sorry for!)

Framing Herself

| New Orleans, LA, USA | At The Checkout, Money

(I work at a local craft store chain and I’m currently up at the register assisting the cashiers with the line of people. My next customer comes up with a basket of frames.)

Me: “Hello, did you find everything alright?”

Customer: “Yes, I did.” *hands me a stack of frames*

(I quickly start scanning the stack and lining them up to place into a bag when the customer stops me.)

Customer: “Hey one second… why aren’t these frames on sale?”

(I look at the frames, and from looking at the ad earlier in my shift, I know that particular type of frame is not on sale.)

Me: “I’m sorry, ma’am. That particular frame is not on sale. It’s only the [current frame] style that’s on sale.”

Customer: “No. It IS on sale. There’s a sign back there!”

(Thinking it is a common misreading of the sign on what styles are on sale, I elaborate that only certain frames are on sale.)

Customer: “No, YOU don’t understand. It’s 40% off! There’s a sign! I’ll go back there and look myself AGAIN.”

Me: *knowing exactly how this is going to go* “Yes ma’am. Would you mind showing me the sign?”

(The customer snickers to her companion and mutters how she’s going to prove she’s right, and how I should learn how to do my job. I pay no mind though. I step from behind the register and have the customer lead me to the sign just in case it was put up at the wrong time or so I can explain it.)

Customer: *points to sign in distance* “See? It’s 40% off because that says so!”

Me: “Ma’am, the sign clearly reads [store brand, current two styles on sale] and on the label of the frames over there it clearly says either of those styles on the frame. That frame you’ve got is a [store brand] float frame, and is not on sale.”

(The customer goes silent and walks up back to the register and checks out the rest of her items, no issue. When I finished checking her out I hand her, her receipt and say with a smile:)

Me: “Guess I’m not too shabby at my job.”

Customer: *turns red and storms out of the store without another word*