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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Just Run With It

| Lafayette, LA, USA | At The Checkout, Awesome Customers

(I’m ringing up an older woman.)

Me: “That’ll be [price], please!”

Customer: “Well, since you said ‘please’…”

Me: *laughing* “What, if I hadn’t, you’d have grabbed it and run?!”

Customer: “Yeah!”

Take Care At The Daycare

| Kent, England, UK | At The Checkout, Awesome Customers

(I’m a secretary/receptionist for a nursery. I’m dealing with a VERY upset parent whose husband has just left her. Another parent approaches my desk to pay, hears what’s going on and backs up to give the first parent some privacy.)

Parent #1: “I don’t know what to do. He just packed his stuff, said he ‘didn’t want to do it anymore,’ and left. I don’t know how I’m going to pay you.”

(The more she spoke, the more she cried. I buzzed for the owner and she took the parent into her office. The second parent then approached the desk again:)

Parent #2: “Oh my goodness, that poor woman. Anyway, I need to pay [Son]’s bill for the month, please.”

(I told her how much and she writes a cheque. She then hesitates a little.)

Parent #2: “Could I pay her bill as well?”

Me: “Pardon? You want to pay another person’s bill?”

Parent #2: “Yes. She needs all the help she can get right now.”

(I tell her it’s almost double her bill but she insists. Just as she’s finished writing the cheque the owner and the first parent come out. The woman has calmed down a bit and rushes to pick her son up.)

Parent #2: “Excuse me, [Owner], could you do something for me? Would you give this to her, please?”

(She’s holding a gift card for a supermarket.)

Parent #2: “I’ve been putting £50 a month on it since January; there’s £500 on it now. They’re going to need it a lot more than we will.”

(I and the owner stared at her for a moment, completely taken aback by her generosity. The owner took the card and the parent went to get her son. That’s when I started crying. I was so overwhelmed by what had just happened. Two days later, when the first parent brought her son in, the owner greeted her and asked her to come to the office where she gave her the card and told her the bill had been paid. I could hear her crying through the door. That was the best day at work and probably the kindest thing I’ve ever seen.)

A Cold Assumption

| OH, USA | At The Checkout, Family & Kids, School

(It has been a very harsh winter. I am washing dishes as well as collecting money at the drive through window, so I am constantly shivering due to my arms and hands being wet. This customer pulls up to the window with her daughter.)

Customer: “It must be really cold like that!”

Me: “It’s not too bad.”

Customer: *turns to her daughter* “Honey, this is why you MUST get good grades in school, so you don’t end up living a horrible life like her!”

(I am shocked and offended by what the customer has said to her daughter about me, right in front of me.)

Me: “You mean going to [Well-known Private University] and working to pay for tuition?”

Customer’s Daughter: *to her mom* “Didn’t Dad graduate from [Well-known Private University]?”

(The customer drove off once she paid, looking very sheepish. Her daughter now attends the same university as I do, but works in the cafeteria to pay for her tuition.)