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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

A Small Charge To Cure The Hiccups

| Germany | At The Checkout, Bad Behavior, Money

(I am a teller at a bank, and I have a nasty hiccup I cannot get rid of. A customer approaches me, having questions about his savings account. He also has a 50 Euro bill in his hand. I answer his questions, while trying to suppress my hiccup. When I hand him his documents he had given me before, he takes them, turns away, then turns back to me.)

Customer: “Where are my €50 notes?”

Me: “You did not hand it to me.”

Customer: “I did give it to you; it was in my savings book.”

(I panic, because our branch is pretty busy, and sometimes I forget things. I look around for the €50, even underneath the service station, but nothing. We argue about the money for a bit, and then he smiles.)

Customer: “Sorry, I have the money. I just needed to scare you a bit to help you get rid of that hiccup.”

(I was staring at him while he proceeded to the cashier to put the money onto his savings account. I was shocked, but he was right: my hiccups were gone!)

A First Time Scoop

| Columbia, TN, USA | At The Checkout, Bad Behavior, Food & Drink

(I manage a very well-known ice cream establishment, and have for many years. We have regular customers who get the same thing every day, but the customer in question here always changes her mind about what she wants. She still expects us to have it ready when she walks in the door, though.)

Me: “Hi, [Customer], what can we get for you today?”

Customer: “Oh, you know what I want!”

Me: “Let’s have you tell us, anyway, just so we know we got it right.”

Customer: *angrily* “The triple layer sundae, Snickers.”

Me: “All right, then.”

(I begin assembling her sundae. What she does, though, is change her order in the middle of its creation, so I do it slowly.)

Customer: “I want butter pecan ice cream, not Snickers.”

Me: “Okay, sure.” *scoop ice cream, begin putting on fudge and caramel*

Customer: “More fudge and caramel.”

Me: “Yes, ma’am.”

(At this point, the cup we use for this particular sundae is exploding, because it is only designed to fit exactly what is supposed to go in it. I put on the final scoop, and balance it like a pro, then proceed to grab the lid for it. But, before I even get the lid on it, she starts again.)

Customer: “Um, NO! I want an extra scoop. I ALWAYS GET AN EXTRA SCOOP!”

Me: “Okay, well, I’ll have to put it in a bigger cup.”

Customer: “FINE!”

(I dump the sundae into a bigger cup. There is still a very professional customer service smile planted on my face, even though I’m burning up on the inside.)

Customer: “WHAT is your problem?”

Me: “Excuse me?”

Customer: “You have such an attitude. Why couldn’t you just make it like I always get it in the first place?”

Me: “All right, ma’am. I am sorry if it came across as my having an attitude. That was not my intention. HOWEVER, you always have a new request when you come in, such as this new scoop, which you have never asked me, personally, for. I am simply trying to make you exactly what you want; that is all.”

(I’m still working on her sundae. Can’t stop, that stuff melts! Caramel, ice cream, Snickers, ice cream, hot fudge, ice cream, and then of course, her extra scoop. I begin, then, to put on her last spoonful of Snickers, and the lid.)

Customer: “CARAMEL! THEY ALWAYS PUT MORE CARAMEL!”

(Without speaking, I add the caramel, then the lid, bag it up, and ring up her order. I ring it up as a triple scoop sundae with three extra toppings, because that’s what she got.)

Customer: “That is WAY too much money. It never costs that much!”

Me: *prints out receipt* “This is what you got, and this is what it costs.”

Customer: “I’m not paying that for some lousy ice cream, especially after you had such an attitude! Who is your manager?”

Me: *smiles* “Actually, I’m the manager.”

Customer: “No, who is YOUR manager?”

Me: “I don’t have one. The only person above me is the owner of the store, and quite frankly, he would’ve asked you to leave already.”

Customer: “…”

Me: “Do you still want the ice cream?”

Customer: *throws money at me, takes change, grabs bag, stomps out*

In Line And Out Of Line, Part 8

| TX, USA | At The Checkout, Bad Behavior

(I work at a major bookstore and it is New Year’s Day. We are open, but business is fairly slow. I am at the registers along with one other co-worker. We work through a line of people that never reaches more than three people long. A gruff man comes up to me to check out.)

Customer: “About d*** time. I was in that line forever.”

Me: “Yeah, I’m sorry about that, sir. This is the busiest it has been all day. Luckily we have two people working the registers.”

Customer: “Well, why the f*** do you have 10 registers and only two of you working them?”

Me: “Well, we never really need all of them unless it’s the week before Christmas. We can work through a line pretty fast. Sorry you had to wait so long.”

(My customer looks at the elderly couple checking out next to me as they write a check.)

Customer: “It’s because all of these f****** are using their check books and crap like that. Makes it last longer.”

(I usually kinda joke it off if a customer makes a racy remark, but just stare blankly at him.)

Me: “Yeah, well, your total is [total].”

(Customer digs through his wallet and pocket to get several bills that are mostly wadded up. He begins to huff loudly as I try to straighten them all out.)

Customer: “Maybe it’s the f****** cashiers that make the lines last so long.”

(I deliberately took my sweet time handing him back the change.)

Related:
In Line And Out Of Line, Part 7
In Line And Out Of Line, Part 6
In Line And Out Of Line, Part 5