Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Minimum Spend, Maximum Satisfaction

| Boston, MA, USA | At The Checkout, Books & Reading, Criminal & Illegal, Money

(I work at a small bookstore. We have a credit card minimum. I get so sick of people telling me that this is illegal that I look up the legislation a few months ago. A woman brings a greeting card to the front.)

Me: “$2.66, please.”

Woman: *hands me a credit card*

Me: “Do you happen to have cash? We have a $7 minimum.”

Woman: *gleefully angry* “Oh! That’s against the law young man, and I’ll be reporting you!”

Me: “Actually, it’s not.”

Woman: “Yes, it is! What’s the name of this business?!”

Me: “2010 house resolution 4173, also known as the Dodd-Frank act, says we can set up to a $10 minimum as long as it’s consistent between issuers. It’s on page 698. And the name is [Store].”

Woman: “You’re a little smart a**.” *throws greeting card on the ground and walks away*

1 Thumbs
1,434
VOTES

Customers With Very Specific Baggage

| Tigard, OR, USA | At The Checkout, Bad Behavior, Crazy Requests

(I work at a large retail store. On the credit card machine, at the end of every transaction, a one question survey would pop up for the customer, asking to rate our customer service, from 1 to 5. I’ve just finished ringing up a customer and put her items in a plastic bag. She has been fairly normal so far, until…)

Customer: “Do you have any bags with handles?”

Me: “Yes, all our bags have handles.”

Customer: “No, I mean a paper bag. I don’t want plastic.”

Me: “I’m sorry, ma’am. All we have are plastic bags.”

Customer: *angrily replies* “Well, I don’t want a plastic bag!”

(She then picks up the stylus pen and chooses “1” on the customer service questions, deliberately pushing down so hard on the screen that it permanently leaves a mark.)

Customer: “Next time have paper bags!”

Shake Up The Calorie Count

| Perth, WA, USA | At The Checkout, Food & Drink, Health & Body

(Our shake/sundae machine is down for cleaning and boy, did that create a lot of unhappy customers.)

Customer: “I’d like a chicken burger meal with a chocolate shake, please.”

Me: “Sorry, our shake machine is down for maintenance at the moment. Would you like to try a chocolate frappe instead?”

Customer: “What’s in that?”

Me: “Blended ice, chocolate, and whipped cream on top. It’s—”

Customer: “Oh, no, that’d have way too much sugar and fat. I’ll have a [Soda] instead.”

Me: “…Okay, then.”

(Frappes have a lower calorie count than both shakes AND [Soda]. I just… sigh.)

It’s All Fun And Games Until The Till

| Ashford, England, UK | At The Checkout, Crazy Requests

(Every morning, around 9 am, we have “Team Brief,” where the manager talks about the business issues of the day with the workers. The briefing takes place in an alcove near the lift, which is just off to the side of the main store. There is no door separating the customer area and alcove. The manager usually makes the briefings very informal. On this particular day, two colleagues remain on the tills to serve customers – one on a full sized till, and one on the “10 items or fewer” till. The briefing is going well and the manager has said something amusing, causing us all to laugh.)

Angry Customer: “Why the **** are you standing here laughing? I want to be served!”

(Everyone stops laughing, and the manager goes out to see what is happening. The small till is empty, but there are two customers waiting at the big till.)

Manager: “This till is available, sir.”

Angry Customer: “That’s not a proper till! I demand a proper till! If you were serving and not f****** around in there then I wouldn’t have to f****** wait!”

(Another employee opened another “proper” till and serves the man, who stormed off angrily after that. Nevertheless, we were all in a quiet mood for some time afterward.)

This Is Why We’re In A Recession, Part 42

| USA | At The Checkout, Bizarre, Money

(The customer in question is trying to purchase just under $300 worth of material. Their card declines.)

Customer: “Oh, I’m sorry. Let me go outside and call my bank.”

(Comes back in a few minutes later on the phone.)

Customer: “Can you take a check over the phone?”

Me: “Do you mean a credit card?”

Customer: “No, a check. Like if I give you all the information off it can you take it over the phone?”

Me: “…No. I can’t take a check over the phone, sorry.”

(His wife shows up 15 minutes later with a check. I run in through our machine just to be safe. It is also declined.)

Me: “Sorry, your check was also declined. I’ll only be able to take cash as payment.”

Customer: “I don’t understand why it won’t go through! We just deposited $30,000 yesterday!”

Me: *trying to hide my skepticism* “I’m sorry for the trouble. Sometimes banks can be troublesome. Maybe you should call them again?”

(They went outside to ‘call their bank’ but ended up leaving in their new SUV, and new trucking pulling their new trailer.)

Related:
This Is Why We’re In A Recession, Part 41
This Is Why We’re In A Recession, Part 40
This Is Why We’re In A Recession, Part 39

Page 115/394First...113114115116117...Last