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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

No ID, No Idea, Part 22

| Norway | At The Checkout, Underaged

(I’m at our local grocery store, buying some snacks and alcoholic beverages. The drinking age here is 18, and the store policy is to check the ID of anyone who looks younger than 25. Since I’ve used the same store my entire life, most of the cashiers know me and don’t bother to ID me. The customer behind me, who is also purchasing alcohol, has been glaring at me through the entire transaction. It’s her turn.)

Cashier: “I’ll need to see an ID, please.”

Customer: “Why do you need that?”

Cashier: “Store policy.” *points to sign*

Customer: *points to me* “You didn’t check her ID, and I’m clearly older than her. I’m not even sure she’s legal.”

Cashier: “She is. ID, please.”

Customer: “No! Not until you ID HER.” *glares at me*

Cashier: *sighs and turns to me* “[My Name], may I see an ID, please?”

Me: “Sure.” *hands over my university ID*

Cashier: “Oh, you’re at [University] now? How’s that going?” *hands my ID back*

Me: “It’s great, thanks for asking. Say ‘hi’ to your parents for me.” *I turn to leave*

Cashier: “You too!” *to customer* We’ve known each other since we were six. ID, please.”

Related:
No ID, No Idea, Part 21
No ID, No Idea, Part 20
No ID, No Idea, Part 19

How To Narrowly Avoid An Argument

, | Sydney, NSW, Australia | At The Checkout, Bad Behavior

(It is late at night and I have been in the order taker booth in the drive-thru. The lane itself can be narrow at some points and many customers sometimes struggle in navigating it. A customer drives up and I can see that he has trouble navigating the drive-thru lane.)

Customer: “Your drive-thru is really narrow. You should fix it.”

Me: *with a weird look* “Well, I didn’t design the bloody thing 30-plus years ago, so why are you telling me?”

(The customer then remained silent during the rest of the transaction and drove off.)

Can’t Deal With Regular Life

| Los Angeles, CA, USA | At The Checkout, Food & Drink

(This is my first job ever. I’m working concessions when a certain older gentleman who is a well-known actor comes to my counter with his lady friend.)

Guest: “I’ll have a small popcorn please.”

Me: “One regular popcorn. That’ll be $4.25.”

Guest: “I said I’d like a small popcorn. Not a regular size.”

Me: “I’m sorry. Regular is our smallest size.”

Guest: “But you just said I could have a small popcorn. I don’t want to pay for a regular when I ordered a small.”

Me: “Yes, sir. If you look at the display behind me you’ll see our popcorn bags with the three sizes displayed: regular, large, and extra large. It’s really just a name to make them seem bigger, but they are essentially small, medium, and large respectively.”

Guest: “But I just want a small popcorn! I don’t understand of any of this. I just can’t. I can’t DEAL with this.” *to lady* “Can you please? I’ve just got to go sit down.”

Me: “I’m so sorry for the confusion, ma’am.”

Lady: “Oh, don’t worry about him. He’s just getting old. Thank you for being so patient. So a small popcorn?”

Me: “Coming right up.”

(We shared a laugh.)