Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Will Have To Gingerly Decline

, | UK | At The Checkout, Food & Drink

(My friend and I have a Christmas tradition of a zoo day together. We always have a coffee half way round as it’s the best in the area. For Christmas, the cafe has limited edition flavours including chocolate orange and gingerbread. We get to the till and this happens.)

Friend: “Ooh, the gingerbread latté is back!”

Cashier: “Sorry, we only have amaretto, hazelnut, or mint available at the moment.”

Me: “Oh, okay, no problem. I’ll have an orange hot chocolate—”

Friend: “—and a gingerbread latté.”

Cashier: *raises hands laughing*

Me: “Oh, god… I’m one of those people today!”

Refunder Blunder: Christmas Gift Special

| ON, Canada | At The Checkout, Crazy Requests, Holidays, Money

Customer: “Can I return this item without a receipt? It was a Christmas gift and I don’t want it.”

Me: “You can, but it’ll ring up at the lowest price it’s been over the last 90 days, and I know that was on sale a few weeks ago, so you’ll be getting that sale price back for it.”

Customer: “But I’m pretty sure he paid full price for it. It’s not my fault your store doesn’t issue gift receipts.”

Me: “We still issue regular receipts, and we let people go past the regular 30 day return policy if it was a Christmas gift.”

Customer: “Yeah, but I don’t have the receipt, so why can’t you give me the full price for it?”

Me: “Because that’s how our system works. Without a receipt, it comes up at the lowest price it’s been sold at, whether it was from a sale or a price match to a different store.”

Customer: “This is ridiculous! I don’t want it!”

Me: “Can you ask the person who gave it to you for the receipt?”

Customer: “No!”

Me: “Then that’s all we can do.”

Customer: “This is so STUPID! I’m going somewhere else to take it back.”

Me: *to myself* “And that’s why return policies are a thing.”

Putting Them In Two Dollar Squalor

| CO, USA | At The Checkout, Money

(I am working the returns desk after Christmas. Our company has a somewhat flexible return policy; you are allotted store credit if you do not have a receipt. However, you will be given credit worth the most recent sale price, since we have no way of knowing when the item was purchased.)

Customer: “I’d like to return this lamp.” *she places it violently on the counter*

Me: “Certainly! If I could just scan your receipt—”

Customer: “I don’t f****** have it.”

Me: *taken aback, but friendly* “Oh, that’s all right. I can give you store credit.”

(The customer nods sullenly. I process the return and tell her the total; around $18.)

Customer: “You’re s***ing me! I paid $20 for that lamp!”

Me: “Sorry. You’re right, it’s selling for $20 right now, but since you have no receipt, and we can’t tell when you purchased it or what you paid, you’re automatically given the most recent sale price, and this product was $2 off last week.”

Customer: “Well, that’s f****** bull-s***!” *she takes the lamp and storms out*

(Most people are just happy to get anything back at all without a receipt!)

Refunder Blunder, Part 27

| CA, USA | At The Checkout, Extra Stupid

(I’m a cashier at a department store. It’s after Christmas, so we’re mostly getting returns, if anything. We also do price adjustments on it if a customer bought it before it was marked down.)

Customer: “Hi, I just wanted to do an adjustment for this top I bought.”

Me: “Sure, no problem.” *scans receipt*

Me: “Oh, looks like it’s too late to do an adjustment on it. You can only change it within 14 days of buying it. I’m sorry about that.”

Customer: “That’s within 14 days!”

Me: “It says here that it’s from October.”

Customer: “Hmm… okay. How about you return the item, and then I’ll repurchase it!”

Me: “Oh, I’m sure that’ll work.”

(She stands, staring at me.)

Customer: “Aren’t you gonna do the return?”

Me: “Uh… well, to process the return, I would need the item you’re returning.”

Customer: “But I’m going to repurchase it.”

Me: “Yes… but I still need to perform the return as I would any other return, regardless of whether you’re buying it again.”

Customer: “No, no, no. I was going to return it and THEN buy it again so I get the new price!”

Me: “I would need the actual item to process both the return and the purchase.”

Customer: “Why do you need it?”

Related:
Refunder Blunder, Part 26
Refunder Blunder, Part 25
Refunder Blunder, Part 24

Next Christmas Will Look Crazy

| UT, USA | At The Checkout, Crazy Requests, Holidays

(It is about a month after Christmas, all our remaining Christmas ornaments, trees, decorations, etc. are up to 90% off. This woman comes in and pretty much clears us out of what we have remaining. She buys over $2000 of Christmas supplies, and most of it is under a dollar. She came in about three and starts to get rung up at about six.

Woman: “Can you get all of this rung up as quickly as possible? I have somewhere to be in thirty minutes.”

(We ended up having to get all our cashiers ringing her up all at once so she could get out on time, causing everybody else to wait.)

Page 11/381First...910111213...Last