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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Talking Dirt About The ID

| USA | At The Checkout, Bad Behavior, Underaged

(I wear glasses, but I am nearsighted, which means I can read things up close but not far away. A man with a self-important smile comes to check out.)

Me: “ID for the alcohol, please.”

(He hand it to me with a flourish. It is a very dirty driver’s license. I cannot read nor see the picture or information on it because of all the grime.)

Me: *squinting*

Man: “You should put on your glasses! Blind as a bat! They’re hanging around your neck!”

Me: “I am nearsighted; I can see just fine up close. The reason I can’t read this is because it’s VERY dirty!”

Everyone Else: *stops and stares at the man*

Man: *hangs head and quietly pays*

(The man complained later to the manager, saying that I was rude. Luckily, I was there when he called the manager, and I said ‘for telling the truth?’ and he quickly hung up.)

Expressing About The Express Lane

| Iron Mountain, MI, USA | At The Checkout, Crazy Requests

(I am working as a cashier in a lane that is clearly marked for customers with 20 items or fewer. A customer comes to my lane with a cart teeming with items. I begin ringing her up. About halfway through the transaction, she looks at me.)

Customer: “There just isn’t enough room to put all of my items on this counter! Why isn’t there more space for me to put my items?”

(I could not even form a sentence to respond. After her receipt printed, I checked the item count on her receipt – 110 items!)

O, Canaduh, Part 3

| Montreal, QC, Canada | At The Checkout, Extra Stupid, Technology

(I am working as cashier with a very long line of customers, on a busy day in downtown Montreal.)

Customer: ”I’m from the US and I’m buying this for my son. He’ll be so happy! Can you gift wrap it?”

Me: ”Absolutely, ma’am. You can insert your card to pay.”’

Interac Machine: ”Beeeep!”

Me: ”Sorry, ma’am, the transaction was cancelled. Can you please insert your card again?”

Interact Machine: ”Beeep!”

Me: ”Sorry, ma’am, I don’t know what is going on. I’m going to do the transaction on the other machine over there.” *customers in line are getting a little nervous*

Customer: ”Well, I don’t understand. It cancels every time I choose CAN for Canadian dollars ”

Me: ”Ma’am… CAN stands for cancel…”

Customer: ”Oh, that’s why! I never would have guessed!”

Related:
O, Canaduh, Part 2
O, Canaduh