icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

This Is Why We’re In A Recession, Part 45

| Canada | At The Checkout, Money

Customer: “Hi. I’d like to return these pants.”

Me: “No problem. Was there anything wrong with them?”

Customer: “No, they were just the wrong size.”

Me: “Oh, would you like to exchange them for the correct size?”

Customer: “No, I don’t have time today.”

Me: “Okay.”

(I process her return. The lady paid credit, which means that it has to go back on the EXACT same card it was paid with.)

Me: “Okay, so you will get [amount] back onto your credit card. I just need to see it to make sure it matches.”

Customer: “Oh, could you tell me which one it was? I have a few.”

Me: “Sure, it was [last for digits of her credit card number].”

Customer: “Oh.” *pulls out card* “This one is cancelled, I thought I lost it.”

Me: *internal sigh* “Sorry, but I have to put it on the same card or I can give you a store credit.”

Customer: “But the card is DEACTIVATED! You cannot put it back on it! I DEMAND MY MONEY BACK!”

Me: “I know, but I have to give you a store credit…”

(She continues to fuss until my manager comes over and give me clearance to put it on her other card as long as her name matches, which it does.)

Me: “Have a nice day!”

(She then walks over to the table where the pants she just returned style was and proceeds to dig through the stack there. I go over and ask her if she wants a hand as she is destroying our neat pile. I grab her size out and hand it to her to go try on. She asks if she could leave her many bags of popcorn behind the cash desk since she did not want to hold them while she tried them on.)

Me: “Sure, no problem! Just ask for them when you are leaving!”

(At this point her children are running around the store and have dropped their whole bag of popcorn on our floor. My coworker starts to clean it up while I am cleaning up the pants tables. Her child then goes behind our cash desk to grab more popcorn.)

Me: “Hey! You can’t be behind there!”

Customer’s Kid: “This is my popcorn!”

Me: “You cannot be behind there. You need to get out! If you want your popcorn you need to ask your mom if I can get it for you! But you CANNOT be behind there!”

(The kid finally leaves as his mom comes out of the fitting room and goes to the cash desk with her new pair of pants.)

Me: “Oh, do you have the tags?” *note, all tags, price tag, description, size all have been ripped off. NOT how I gave it to her*

Customer: “No…”

Me: *sigh* “Fine, I’ll go grab another pair.” *grabs the top one from the pile*

Customer: “That’s not my size!”

Me: “I know, but I can look up your size in the computer as long as I have the pant style!”

Customer: “OKAY.”

Me: “All right, your total is [Total].” *cheaper then the pair she returned as these went on sale*

Customer: “Oh, could I have another pair?”

Me: *thinking because it’s cheaper she wants two* “Sure!” *gets a new pair* “Okay, so your price is [double].”

Customer: “What? I don’t want both. I just want this one!” *the new one*

Me: “They are the same pair.”

Customer: “Yes, but this one is cleaner!”

Me: “YOU ripped all the tags off in the fitting room!”

Customer: “I want the cleaner pair!”

Me: *just wanting to get rid of her by this point* “Fine! Your total is [total].”

Customer: “On credit.” *holds up same card she got the refund on*

Me: “Okay, insert when ready.” *customer’s card is declined* “Do you have money on the card?

Customer: “Yes, I just did a return.”

Me: “It takes up to three business days for a return on a credit card to process.”

Customer: “Okay, try my other card.”

(I try her other credit card, it declines too. Finally she decides to pay debit, and that declines too!!)

Customer: “Okay, I’ll just come back another day.”

(Needless to say we were all happy when she left.)

Related:
This Is Why We’re In A Recession, Part 44
This Is Why We’re In A Recession, Part 43
This Is Why We’re In A Recession, Part 42

Not A Fruitful Theft

| Sydney, NSW, Australia | At The Checkout, Criminal & Illegal, Family & Kids, Food & Drink

(My boss is quite good at the whole catching-people-stealing thing. He gets pretty fed up with it all the time but usually see the funny side of what people try to steal.)

Boss: *on the phone* “Hey, [My Name], keep an eye on the family in the fruit section right now. They picked up some meat and some soft drink bottles, but I can’t see where they put them. Might just be under the pram, but check when they come though.”

(The family comes up to my coworkers till, so I take over.)

Me: “Hi, how are you today?”

Mother: “Fine.”

Me: “Well, that’s good. Just the banana and apples today?”

Mother: “Yes.”

(Having spied the top of a coke bottle sticking out from a baby’s blanket, I decide to politely point it out.)

Me: “Oh, sorry, that coke bottle; I did not see you come in with it. Did you just forget to add it?”

Mother: “You stupid b****, I came in with it. Just what are you accusing me of?”

Me: “I did not mean to offend, but often people just simply forget.”

Mother: “It’s from home. Now hurry up, silly girl, and don’t you smart mouth me again.”

(At this point my boss has quietly come from the back and stands behind me.)

Boss: “You can hand back the meat in your son’s pants as well.”

Mother: “YOU RACIST PIG!”

Boss: “Well, I have you on camera attempting to steal, so either drop what you have now and get out, or pay for everything and get out, but in any case do not ever come back into my store or I will call the police.”

Mother: “I HAVE DONE NOTHING WRONG!”

Boss “I’m sure the police won’t agree with you. OUT!”

This Customer Is Not Worth A Dime

| FL, USA | At The Checkout, Bad Behavior

(I currently have a line at my register of a few people when two customers walk up to the side to ask a question. I’ve just finished with one person so I decided to quickly answer them before starting the next.)

Customer #1: “So, what is the price of this hat?”

(I flip the hat over and read the price printed on it.)

Me: “And just so you know, that’s actually part of the buy one get one half off, if you want to grab another hat.”

Customer #1: “Oh, okay!” *begins talking to her friend*

Me: *to the next person in line* “Hey, you ready to check out?”

Customer #2: “Oh, yeah, thanks.”

Customer #1: “Um, excuse me, you just cut in front of me in line, JUST SO YOU KNOW!” *storms off*

Customer #2: “Um… I’m sorry?”

Me: “Don’t worry about it; you were here first. I just answered a question for her really quick. Technically she skipped you.”

(About 10-15 minutes pass by and I get everyone else in line all dealt with when the girl comes back with two hats. I go through the process of asking for her email with she rolls her eyes at, then ring up her items and tell her the price.)

Customer #1: “Why is it that much?”

Me: “Well, it took [amount] off of this hat.”

Customer #1: “So the cheaper one was half off?”

Me: “…Yeah.”

Customer #1: “Why, that’s stupid. It should be the more expensive one. That’s LOGIC.”

(At this point, I’m annoyed. I’ve had a long day of frustrating customers and this girl has been rude from the start, so I couldn’t be bothered with being all smiles.)

Me: “Well, it’s a business and we’ve gotta make money.”

Customer #1: “Well, your business is stupid.”

Me: “…Okay. Do you still want to get both hats?”

Customer #1: “UGH. I guess.”

(I take her money and hand her her change, then SHE drops a dime on the floor trying to put it in her wallet.)

Customer #1: “Hey, open your register and give me a new dime!”

Me: “Uh… I can’t do that.”

Customer #1: “You have to. You can’t steal money from me!”

Me: “I can’t just take money out of the register. That would leave me short at the end of the night.”

Customer #1: “So? You need to give me another dime or you’re stealing from me.”

Me: “I can’t. I don’t owe you any more change. You dropped the dime.”

Customer #1: “I’M NEVER SHOPPING HERE AGAIN! THIS BUSINESS SUCKS!” *storms out of the store*

Manager: *who’s seen the whole thing* “We can only hope…”