icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

icon_badbehavior

In Line And Out Of Line, Part 16

| Temecula, CA, USA | At The Checkout, Bad Behavior

(A customer goes into the wrong line to do a return. She is a woman older than I and has with her a young girl, probably her daughter. While taking care of a layaway, I ask the lady if she is in line for a layaway, which is what the line is for. The following exchange ensues:)

Customer: “No, it is for a return.”

Me: “This line is for layaways only; the other line is for purchases and returns.”

(She immediately starts screaming at me.)

Customer: “I HAVE TO GO ALL THE WAY TO THE BACK OF THAT LINE?!?”

(The line has 2-3 customers, all with small purchases.)

Me: “That is the purchase and return line.”

Customer: “One of your employees told me that returns go to this line!”

Me: “Well, I can take you after this person.”

Customer: *whispering venomously to me* “I’ll make a scene, and you don’t want me to make a scene.”

(So I beat her to the punch.)

Me: *yelling* “Ma’am, I ALREADY told you I would go ahead and take you after this customer. This is the layaway line, and that is the purchase and returns line. I am doing you a favor.”

Customer: *in shock, quietly* “Thank you.”

(I finished up the layaway with the very nice lady I had been joking with before and took self-righteous return lady. She started up again, this time in a much more polite manner, telling me how she was told that that was the return line. I said nothing to her the entire transaction, so she stopped talking. I handed her the receipt without words, put back on my customer service face, and politely called the next person that had been in line longer than she had. I told my supervisor about it later, and she said, “Good for you. Do not let them run you over.” I just feel sorry for the kid.)

Related:
In Line And Out Of Line, Part 15
In Line And Out Of Line, Part 14
In Line And Out Of Line, Part 13

icon_moviestv

Doodles Of An Adult Nature

| ON, Canada | At The Checkout, Movies & TV

(I’m a cashier at a grocery store, and I like to draw in my free time. It’s a slow day, so I pull out my doodle book and finish up with colouring a picture I’ve been working on. It’s a picture of a female character from a video game I enjoy. Note: said character usually wears just a tank top and a skirt. I don’t notice the customer at my counter.)

Customer: *clears throat*

Me: “OH! I’m sorry, ma’am. I didn’t see you there.” *I start to put away my drawing*

Customer: “Oh, no! Would you mind if I looked at that picture?”

Me: “Oh, uh, sure.” *I show it to her*

Customer: “What an interesting drawing. Does she have a name?”

Me: *scanning her items* “Yup, she’s called Pauleen.”

Customer: “What a nice name. Did you make her yourself?”

Me: “Well, I made the drawing, not the character. She’s from a video game called [Game Series].”

Customer: “Cool! But, uh, does she always wear so little clothes?”

Me: “Yes. Here, I’ll show you.” *I pull out my phone and show the customer the official art I used for the basis of my drawing*

Customer: “Oh. Okay, good. I thought you were drawing porn or something!”

Me: “Haha! No. I don’t do that. I have another picture of her, though.”

Customer: “Oh, can I see it?”

(Note: The page that my other drawing is on accidentally got torn out of my doodle book, so I keep it at my house.)

Me: “No, sorry.”

Customer: “Aw, why not?”

Me: “Well, it—”

Customer: *suddenly backs away in horror* “WAIT! I know what the problem is! You DID draw her naked, didn’t you!”

Me: “What?! N—”

Customer: “Don’t lie to me, young man! You drew a porno version of this picture and posted it online!”

Me: “No, it—”

Customer: “You probably think it’s ‘hot,’ too! You sick b******!”

Me: “For the love of God, lady! I can’t show you the other picture because it’s at my house!”

Customer: *turns red and runs out with her groceries*

(Later.)

Coworker: “So, apparently you draw [Game Series] porn?”

icon_datecalendardaystimeclock

The Lighter Way To Not Be Closed Minded

| Merseyside, England, UK | At The Checkout, Time

(I’m the foolish customer here. I walk into the mini-mart near my house late one evening, pick up a basket, and start shopping. After two minutes, there’s a surprised cough from behind the tills.)

Cashier: “Um, you do realise we’re closed, yeah?”

Me: “Oh. Are you?”

Cashier: “Yeah, the shutters are down, the lights are mostly off, the barrier is across the car park…”

Me: “Oh… OH! Sorry! I’m far, far too self-absorbed to notice something as subtle as the shutters being down and the lights being off.”

(The cashier bursts out laughing.)

Me: “I’ll go. Sorry to have delayed you going home!”

Cashier: “Nah, don’t worry, I haven’t cashed up yet; I’ll put your stuff through for making me laugh.”

(I really have to start paying more attention to my surroundings!)

Related:
Not Very Closed Minded, Part 23
Not Very Closed Minded, Part 22
Not Very Closed Minded, Part 21

icon_checkout

Some Customers Are Just Too Much

| Glens Falls, NY, USA | At The Checkout, Bizarre

(I am in my second year of employment as a bagger at a higher-end grocery store that sells itself on its all natural and organic products, all of which are at a significant mark-up. It’s late at night; the only people on the floor are two service leaders and me. A customer with a cart near overflowing comes to the register. She unloads her cart, almost entirely comprised of organic foods, and we set about getting the order completed. I am nearly finished bagging.)

Cashier: “That will be [three-figure price].”

Customer: *stated, with no emotion in her voice* “Oh, that’s too much.”

(As it is late, we are tired, and unsure of what the customer wants us to do about it.)

Cashier: “Well, most of what you bought was all organic, and that is more expensive than the non-organic.”

Customer: *still emotionless* “That’s too much.”

(At this point, the customer starts looking around, and it occurs to us that she is hoping another customer, of which there are none, will heroically come to her rescue and pay for the not insignificant cost of her groceries. Upon realizing that she is alone, she looks back at us.)

Customer: “I only have 75 dollars.”

Cashier: “Well, would you like us to take something off of your order?”

Customer: “Yeah, lemme see…”

(The customer proceeds, taking no more than two items off at a time, again hoping that someone will come to her financial rescue. A half-an-hour later, we have reduced her order to only a handful of very expensive items, but are below the 75 dollar limit. She pays, and walks out, leaving the belt covered in her excess groceries. As the woman leaves the building, the cashier turns to me.)

Cashier: “Did she really think someone was going to pay for her groceries at 10:30 at night?”

Me: “I try not to think about it. It just makes my head hurt.”

icon_checkout

I’ve Come As The Mommy

| Lakewood, OH, USA | At The Checkout, Awesome Workers, Family & Kids, Holidays

(I go into a burrito restaurant on Halloween, where they are offering burritos for three dollars if you come in costume. I am not wearing one. When I get up to the register, the following exchange occurs:)

Cashier: “Aww, you aren’t wearing a costume today!”

Me: *looking down at my sweater and old jeans* “Yes, I am.”

Cashier: “What are you supposed to be?”

Me: “A mom with depression who hasn’t eaten anything in two days?”

Cashier: *with a knowing smile* “Your total is three dollars.”

Page 10/376First...89101112...Last