Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

The Customer Is Not Always Copyright, Part 2

| Lincoln, NE, USA | At The Checkout, Crazy Requests, Criminal/Illegal

(I am working at the customer service desk at a well-known box store. A customer comes in to return some movies. He looks a little shady and his voice/actions are entirely monotone, but he seems normal enough.)

Customer: “I would like to return these.” *he dumps a few movies on my counter; they are all unwrapped*

Me: “I’m sorry, sir. Since these are already open I can’t return them for you. If there is something wrong with them, I can exchange them for copies of the same discs.”

Customer: “No. I want to return these. You need to accept them.”

Me: “I’m sorry, but copyright law prohibits me from—”

Customer: “You know, I could just sue you.”

(I think he’s joking, so I laugh.)

Customer: “I have won lawsuits against [Fast Food chain] and [Giant box store] and I will sue your a**.”

(I’m still not entirely convinced he’s serious. His voice is almost cartoonishly monotone and he’s showing no signs of anger.)

Me: “I’m sorry, sir, but there’s nothing I can do unless you want to exchange these.”

Customer: *picks up DVDs* “I’ll be back. I’ve won a million dollars against [Fast Food chain]. You will lose.”

Me: *calling after him* “Good luck with that!”

(I never see him again.)

Related:
The Customer Is Not Always Copyright

Something Fowl About That Menu

| Japan | At The Checkout, Food & Drink

(I work at a fried chicken restaurant, but there is a burger restaurant across the parking lot. Our buildings are in no way similar and our menus are two different styles and very different colors. A customer pulls up to the drive through window.)

Recorded Message: “Welcome to [Chicken Restaurant]! Would you like a combo today?”

Me: “Hello, may I help you today?”

Customer: “Um… give me a minute. I want to look at the menu.”

Me: “Ok. Just let us know when you’re ready.”

(About two minutes later:)

Customer: “Okay. I’m ready.”

Me: “Yes, ma’am. What can we get you today?”

Customer: “Can I have two double cheeseburgers?”

(My jaw drops a bit and I just kind of stare at my managers for a moment before I just start laughing.)

Me: “I’m sorry, ma’am, but this is [Chicken Restaurant]. We only serve chicken, not burgers.”

Customer: “This isn’t [Burger Restaurant]?”

Me: “No ma’am, this is [Chicken Restaurant]. The burger place is across the parking lot.”

Customer: “Oh.”

(The customer drives away. My managers are now shaking their heads while I’m doubled over laughing.)

Needs More Than A Penny For Your Thoughts, Part 2

MO, USA | At The Checkout, Extra Stupid, Money

(I work as a cashier for a popular fast food joint. I deal with a lot of ridiculous requests, but this one just baffled me.)

Me: “That will be $4.01.”

Customer: *hands me a five*

(I ring it up and hand him his change, which includes a few pennies.)

Customer: *tries to hand me a penny*

Me: “I’m sorry, sir, did I give you the wrong change?”

Customer: “No, but you said $4.01. I didn’t have a penny to get even change but now I do. So now I get a dollar back.”

Me: “I’m sorry sir, it was that amount before, but you already paid and received your change. I can’t open the drawer and give you a dollar for your penny…”

Customer: “No, I need exact even change, just the dollar! I have the penny now, so I need a dollar!”

Me: “Sir, I don’t need the penny now that you have paid. You already received your change!”

(He proceeds to mutter about how I don’t know how to do math and that it’s my loss for not taking the full amount…)

Related:
Needs More Than A Penny For Your Thoughts

Jon Snow Works Here

| Brisbane, QLD, Australia | At The Checkout, Family & Kids

(I work at an art and craft shop. I have only been working two months at most so I am still timid. A lady and her daughter come in and ask me some questions about decoupage, which I hadn’t heard of. I apologize and explain that I’m new and direct her to another employee who answers all her questions. She returns happy and friendly. Whilst I’m processing her sale she starts asking me more questions.)

Me: *apologizes again* “Sorry, ma’am; I’m new. I’ve only been here two months and I’m still learning. I don’t know anything about decoupage. But I can grab my coworker and she can help you.”

Customer: *turns to daughter* “See! You could work here!”

(The daughter leaves the shop.)

Customer: *turns back to me smiling* “I’ve told her she should apply for a job here but she doesn’t want to because she doesn’t know anything about art and craft.” *turns to daughter outside and yells* “See! This girl doesn’t know anything!”

Wrapping Up Nicely

| CA, USA | At The Checkout, Crazy Requests, Popular

(I work at a local toy store and we offer free gift wrapping for anything purchased in the store.)

Me: “Are you going to be needing anything gift wrapped today?”

Customer: “Yes, please, but not any of this.” *pulls out two books and a tee shirt from her bag*

Me: “I’m sorry our gift wrapping is only available for items purchased within the store or off our website.”

Customer: “But it’s going to the same person that these—” *points to toys on counter* “—are for. Can you make an exception?”

Me: “I’m sorry. It is our store policy.”

Customer: “That is absolutely ridiculous. I am a paying customer.”

Me: “I would be more than happy to wrap the items that you’ve purchased from here.”

Customer: “I already told you, I didn’t want those wrapped. Do you not listen? I need to speak with your manager.”

(I page the owner from his office and he comes out about a minute later as I continue to ring up and wrap for the customers waiting in line behind her.)

Customer: “Your employee is providing terrible service.”

Owner: “I’m sorry about that. What is the problem?”

Customer: “She refuses to wrap my items.”

Owner: “Well, if it is too big, I’m sorry, but we can’t wrap it. The counter space doesn’t allow for all the room needed.”

Customer: “No, she won’t wrap these items I bought from another store.”

Owner: “Well, it clearly states on our wrapping policy that the items must be bought here.”

Customer: “That’s f****** stupid. I’m never coming back.”

Owner: “Good. We will not miss your service.” *posts a huge smile on his face* “Have a great day!”