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Category: Extra Stupid

This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

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Only Credited With Confusion

| AR, USA | Extra Stupid, Money

(I am called over by an employee handling an order. The customer has already returned two items because the were the wrong color. We only had one item in the correct color in stock, so we are ordering the second item from another store. Apparently, my employee and the customer have been discussing the order for a while and the customer has convinced my employee that the item we are ordering should be free.)

Me: “Ma’am, we’ve already returned this item to your card, and we will only be giving you this new item at the same price. So you aren’t really paying for another one; it’s just an extended exchange.”

Customer: “I don’t understand why I have to pay for it again. I bought these in [Other City] and now I just want to get the other color.”

Me: *thinking she might not have been paying very close attention* “We have to charge you for this new one because you’ve been given a credit on your [Store] card for the one that was the wrong color. When they ship it, they will charge you the same amount and you won’t owe anything.”

Customer: “No, I already paid for it. I paid for it in [Other City].”

Me: “Yes, and you returned it here. See, you have a credit on your account.”

Customer: “Ugh, I just wish I had the others back. I could just drive to [Other Store which is three hours away], and get the right colors there.”

Me: “Certainly, ma’am. Just a moment.”

(I immediately voided the return of her items and the sale of the new one, gave her the old receipt and one that proved her items had not been returned, and sent her on her way. She looked happy, if not a little confused on her way out.)

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Common Sense Does Not Register

| IL, USA | Crazy Requests, Extra Stupid

(I’m working the service desk when a guy comes up with a sheet from a registry.)

Customer: “This is my daughter’s registry. We tried to go online to delete this item –” *points to an item* “– but it won’t let us. Can you do that for me?”

Me: “Unfortunately not. She would have to go in and do it herself. And the item has been purchased?”

Customer: “Yeah, we bought it.” *sighs in frustration* “There’s a flaw in the system!”

Me: “Did you have the cashier scan this when you purchased it?”

Customer: “Well, we purchased it at a different store.”

Me: “Did you purchase it at a different location or did you get it at a different store altogether?”

Customer: “A different store altogether. So you’re saying you won’t take it off? This is a flaw in the system.”

Me: “Sir… we cannot take it off if you didn’t purchase it at our store. We cannot do anything with it on our end. We have NO access to people’s accounts. If you purchase it in our store or online, we can fix it then.”

Customer: “Why not? So if I buy it here, take it off, and return it, will that take it off the registry? Then no one else can buy it for her.”

Me: “No, because once you return it, it returns back to the registry.”

Customer: “Well, that’s a flaw they should fix. I get that they want to keep the business in the store, but I bought it; I should be able to take it off the registry!”

Me: *fed up after having a long night* “It’s. Not. A. Flaw. We can’t have it so anyone can go in and change things. If that were true, then things could be taken off EVEN IF THEY WEREN’T PURCHASED!”

(The man then walks out, still mumbling about how there’s a flaw in our registry system. Sadly, this was not the first time someone has asked me to take something off a registry that they did not buy in our store.)

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A Surge Of Dumbness

| MO, USA | Crazy Requests, Extra Stupid, Popular, Technology

(I work for a copier/printer repair company. We make one brand, but also work on others. A customer with one of the ‘other’ brands at a high school had a problem that had been going on for weeks; even the factory support was baffled. After yet another attempt, another teacher comes into the room.)

Teacher #2: “Your printer still isn’t fixed yet?”

Teacher #1: “No, these guys have no clue in how to fix things, I guess.”

Me: *fumes silently, with 15+ years of experience in the field while looking through yet another manual for something I haven’t tried yet*

Teacher #2: “Just where did you get that printer anyway?”

Teacher #1: “Oh, it was in the dumpster; the IT guys had thrown it out because it’d been hit in a power surge.”

Me: “Uhm, what did you say?”

Teacher #1: “Oh, yeah, I mean it looks brand new, so it should be good, right?””

Me: “…I’m sorry. I don’t think I can fix this. Here’s your bill.”