Category: Extra Stupid

This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

Should Have It Pinned Down By Now, Part 2

| Williamstown, NJ, USA | Extra Stupid, Technology

Customer: “How do I do credit?”

Me: “Just hit ‘credit’ when the options pop up on the pin pad. Then when it asks for a pin number, don’t enter anything, just hit the green button.”

(The customer reaches the pin pad option and enters a series of numbers. After a moment, the card is declined.)

Me: “I’m sorry, did you want credit?”

Customer: “Yes?”

Me: “Don’t enter any numbers; just hit the green button when it asks for your pin.”

(Again the pin prompt comes up, and again she enters numbers; nine of them.)

Me: “Ma’am, what are you typing?”

Customer: “My phone number!”

Me: “Your… phone number?”

Customer: “That’s how I always do it!”

Related:
Should Have It Pinned Down By Now

Getting Red Over Going Green

| PA, USA | Extra Stupid, Technology

(I’m ringing out a lady who is using two cards for one transaction. One is a gift card and the other a debit card.)

Me: “Just run that through as credit.”

Customer: “Which one is credit?”

Me: “Hit enter.”

Customer: “Which one?”

Me: “The green one.”

(She hits green and I give her a second total and she goes to slide her second card.)

Customer: “I want credit.”

Me: “Okay, same thing, just hit green.”

Customer: “I hit cancel for credit?”

Me: “No. Enter.”

Customer: “Which one is enter?”

Me: “Green.”

Customer: “Red?”

Me: “No. Green.”

Give The Description The Boot

| Cedar Rapids, IA, USA | Bizarre, Extra Stupid

(I work for an online retailer but we have over a hundred stores across the nation. I work in the call center portion.)

Me: “Thanks for calling [Retail]. This is [My Name].”

Customer: “I have a quick question about your [Brand of shoes we carry]. Do they come as a set? Because it says ‘boot’ on the website and I don’t want to spend $210 on one boot.”

Me: “Yes, ma’am. They are sold as a set.”

Customer: “Great! Tell your supervisor to fix it online.” *click*

Lack Of Burger Flippers Makes Her Flip

, | Springfield, IL, USA | Crazy Requests, Extra Stupid, Food & Drink

(I work in a major Chinese food chain that has just opened up in the area, right around Christmas time. The store is incredibly busy, both inside, and in the drive through. The wait time for both is long. We time the drive through at about 15 minutes. A lady gets up to the ordering area, after waiting in line all that time and says:)

Customer: “You don’t have any cheeseburgers?”

Me: *politely* “Uh… no, ma’am. We only serve Chinese food.”

Customer: “But you are a DRIVE-thru! You should have cheeseburgers!”

(She was not able to drive off angrily, because of customers still in front of her waiting to pay and pick up their food. When she was able, she gunned it and took off! She probably wasted half an hour.)

A Small Sample Of Big Stupid

| USA | Extra Stupid, Money

(In the local mall there is a kiosk that only opens during the holidays which sells products such as smoked meats, cheeses, and the like. I always stop by there to get a few things when they open and am a customer while this is happening.)

Customer: “Could I get another one of these? This one is open.”

(She hands the employee a bottle of honey mustard that is marked ‘sample.’)

Employee #1: “Oh! I’m sorry, ma’am, that’s the sample bottle. The unopened ones are right down there on the other side of the counter.”

Customer: “Oh, thanks!”

(She grabs an unopened bottle and starts to walk off with it.)

Employee #1: “Ma’am, you have to pay for that.”

Customer: “But it’s a sample.”

Employee #1: “No, it’s not. You have to pay for it.”

Customer: “But that one’s marked sample.” *she points to the sample bottle* “Samples are free.”

Employee #1: “Yes, that one is. That’s the bottle we use to get samples out of. We have it marked so we don’t accidentally try to sell it to a customer.”

Customer: “But she’s getting one!”

(She points to me and the bottle of honey mustard that I have in my hand.)

Employee #1: “She is, ma’am, and she’s paying for it.”

Customer: “Paying?”

Employee #1: “Yes. With money.”

Customer: “So I have to pay with money to get this? It isn’t free?”

Employee #1: “No. It isn’t free.”

Customer: “Oh… Well, I don’t want it then, but thank you.”

(She sets the bottle of mustard down on the counter and walks away without further issue.)

Me: “What just happened here?”

Employee #2: “Oh, did the crazy sample lady come back? I’ve worked this kiosk for three years now and she does this every year. You’d think she’d have figured out that that’s not how samples work by now.”