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Category: Extra Stupid

This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

Doesn’t Understand The Custom Part Of Customer, Part 6

| MA, USA | Crazy Requests, Extra Stupid

(I worked as an assistant manager at a young adult clothing/skateboard store in the mall. A lady and her daughter came in one day and this lively exchange happened.)

Customer: “I’d like to return these shoes I bought for my daughter. I ordered the wrong size.”

Me: “Okay, no problem!” *I start inspecting the box looking for our SKU to scan, but don’t see it* “So, I don’t see our store sticker. Do you have the receipt?”

Customer: “No, I ordered them online.”

Me: “Do you have the shipping invoice?”

Customer: “No! I just want to exchange for the right size!”

Me: “I’d be happy to but I need proof of purchase or a sticker to scan and these don’t have that. Are you sure you purchased them from us? A lot of stores sell these specific sneakers.”

Customer: “I ordered them from [Shoe Brand]’s website! What’s so hard about just exchanging them for the right size?!”

Me: Oh, I see! Unfortunately I can’t give you credit for something you didn’t purchase through us, but there is a [Shoe Brand] store at [Mall about half an hour away] that would be able to process your exchange.”

Customer: “YOU WANT ME TO DRIVE ALL THE WAY TO [City said mall is in] TO EXCHANGE THESE? I CAN SEE THEM RIGHT THERE! JUST GIVE THEM TO ME!”

Me: “I can sell them to you and you can send the other ones back to the company when it’s convenient to you, but I cannot take something back that wasn’t bought here.”

(This went back and forth for a few minutes while I tried to explain how inventory and bulk purchasing work, but to no avail.)

Customer: “THIS IS RIDICULOUS! Where else in this mall do they sell these shoes?”

Me: *lists other stores* “But, ma’am, none of these stores will be able to take the return either. You have to bring them back to—”

(The customer interrupts me to turn to her daughter.)

Customer: “Come on, honey, we’ll go to [one of the stores I listed]. They’ll give us the right shoes.”

(With that they turned to leave in a huff.)

Me: “But, ma’am! Oh, screw it.”

(I always say “you can tell the ones who have never worked retail” and truer words had never been spoken about this woman.)

Related:
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 5
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 4
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 3

Time To Call It A Night…

| MI, USA | Extra Stupid, Time

(We are a 24-hour fast-food place and have a special menu from midnight to four am that is displayed both inside and beside the speaker box outside.)

Customer: “What time does your midnight to four am menu start?”

Me: “It starts at midnight and ends at four am.”

Customer: “Can I get [food item not on menu]?”

Me: “I’m sorry; we’re currently not selling that item. We’re on the midnight to four am menu.”

Customer: “What?! When did that start?!”

Me: “The MIDNIGHT to FOUR AM menu starts at MIDNIGHT and lasts until FOUR AM.”

Customer: “So I can’t get [food item]?”

Me: “I’m sorry, no. We only sell the items on the midnight to four am menu.”

Customer: “When does the midnight menu stop? I want [food item]!”

Me: *bangs head on cash register*

(Unfortunately, I have this conversation at LEAST three times a night.)

Just Copy And Paste Your Answer

| Philadelphia, PA, USA | Extra Stupid

Me: “Copy center, thanks for holding!”

Customer: “Is this the copy center?”

Me: *sigh* “Yes.”

Customer: “And you makes copies?!”

Me: “…”