Category: Extra Stupid

This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

Some People Can’t Change

| Fort Lauderdale, FL, USA | Extra Stupid, Money, Technology

(At our store, we have a self-service lottery machine. It only takes bills and has a clearly printed sign stated it does not give change.)

Customer: “Does this machine not do change?”

Me: *thinking she means ‘give change’* “No, ma’am. I’m sorry.”

Customer: “Oh. I put a dollar in, but oh, well.”

(She leaves without purchasing anything from the machine. About an hour later, a coworker opens the lottery machine door to unload the money for the back office and a rain of quarters clatter to the floor. Apparently the customer had shoved actual change into the bill slot, and was surprised when it didn’t work!)

An A-moo-sing Joke

| Richmond, VA, USA | Extra Stupid, Food & Drink, Popular

Customer: “You have nut milk!”

Me: “Yes. Three kinds, actually: almond, pecan, and walnut.”

Customer: “And you make them here?”

Me: “Yes.”

Customer: “But… how do you make them?”

Me: “Well, if you look out that window behind you, you can see our free-range nuts grazing.”

(I have done this multiple times and at least 50% of our customers will turn around to look out the window.)

The Times They Aren’t A Changin’  

| USA | Extra Stupid, Technology

Customer: “I have two phones and I just want to use one; one is personal and one is corporate. I want to just have my corporate number and move my personal line into the corporate account so I only have one.”

Me: “Okay. So, you are wanting to move [personal number] into your corporate account, and then cancel the number that was already on the [corporate number]?”

Customer: “Yes.”

(I move their personal line to the corporate account, and ask to reconfirm they want to cancel the corporate line.)

Customer: “Yes, but let me ask you a question. Will the calls will still go to my [corporate number]?”

Me: “Well, no, people will call the [personal number], as the previous corporate line [corporate number] will be canceled as you asked.”

Customer: “No, I don’t want to use [personal number]. I want to use the [corporate number].”

Me: “So… did you actually just want to use the iPhone that is on the [personal number] then, so you only have one phone?”

Customer: “No, no, no. I want to use the Samsung phone on the [corporate number]!”

Me: “Sooo… basically you didn’t want to make any changes at all?”

Customer: “Yes. Just change it back.”

Me: “All right, let me get you to the department that does that…”

A Well-Red Book

| San Francisco, CA, USA | Criminal & Illegal, Extra Stupid, Popular, Tourists/Travel

Caller: “Hello, yes, I had a book on hold there. I came to pick it up this morning and it was taking too long for the guy to help other people so I left!”

Me: “I’m very sorry about the wait; we only have one person in the store this week due to our owners getting married last weekend.”

Caller: “I’m not done! So I came back and parked in the red zone at the corner, picked up my book and when I got back, I had a $115 ticket!”

Me: “Well, I’m very sorry to hear that, but I don’t know what I can do for you about that.”

Caller: “My point is that it took longer to get service in your store than for her to give me a ticket!”

Me: “You parked in a red zone. It doesn’t matter how long you were there for; it’s still illegal.”

Caller: “You should put a sign in front of your store saying that if you park in the red zone while shopping there you’ll get a ticket!”

Me: “Isn’t that what the red paint is for?”

This Is Why We’re In A Recession, Part 52

, | Ede, The Netherlands | Extra Stupid, Money, Popular, Technology

(I work for a large Dutch Internet provider, at which I am working as a billing expert for the tougher customers with the more difficult questions.)

Me: “Hello, [Internet Provider]. My name is [My Name]. How can I help you today?”

Customer: “I did not receive any bills by mail. You apparently just stopped sending me the bills. Now I have a huge debt, and because of your mistake I cannot use the Internet any more.”

Me: “Well, Mrs. [Customer], we stopped sending you bills by mail three years ago. Every once in a while you make a payment. But your funds stopped being enough to cover the costs several months ago.”

Customer: “Yeah… because you stopped sending me bills a few months ago. That’s your mistake. Now I am paying for a service that I cannot use anymore.”

Me: “Several years ago we stopped sending customers’ billing by mail as the default option. You can now login on our members’ site to read and even download you bill for free. We sent all customers e-mail and mail to tell them we were planning this move. If you still want to receive a bill every month with specifics, we require a payment of €1,00 on top of your normal fee.”

Customer: “Still, you stopped sending them a few months ago. So, it is your fault at [Internet Provider] that I cannot use Internet at this moment.”

Me: “Billing by mail as default is no longer an option. Clients that require billing by mail—”

Customer: “You are lying, you b*stard! You’re not taking me seriously.”

Me: “I’m so sorry you think that of me; I assure you we have all customers in high regard. Yet we stopped sending bills by mail a few years ago. You currently have a debt of six months worth of bills. By law every consumer is required to keep in check their payments themselves. We can only send you reminders to suggest that you pay us, of which we sent you at least four letters in the past six months. Clearly you were very lucky. Normally, when customers do not pay for two months or longer, they get shut off. You managed to keep your services for quite a bit longer.”

Customer: “I immediately require to have my Internet back. Now, please.”

Me: “We can give back your services to you today, but in return we require one of the two following options: 1) you can pay us the difference (upwards of €400,00) in one transaction today, or 2) you agree to a payment plan to catch up the difference.”

Customer: “Sure… I am not paying you to be shut off; I am paying you so I can use my Internet.”

(Getting a bit tired of this whole back and forth process, my tone becomes a little more harsh, yet still professional.)

Me: “Mrs. [Customer], firstly, it is our service we are providing; Internet is of and for everyone. Secondly, you did not pay for at least six months, so to be fair, you are not paying us for anything, and if one does not pay we do not serve. I am sorry.”

Customer: “And whose mistake was that? That I did not pay?”

Me: “Not ours, ma’am. You yourself managed to pay us for the last couple of years without your bills by mail, so the only reason for not paying the last 6 months is with your finances.”

Customer: “It is not my responsibility to pay. It is yours!”

Me: *sighs* “Ma’am, I can only help you any further if you mean to pay us. The responsibility of payment is entirely yours. I can offer you a plan or a way for immediate payment.”

Customer: “I demand to speak to a manager right now! It is not correct of you to shut me off, especially if the fault is entirely yours that I did not pay.”

(As I am the manager, I could not go any higher up the chain, so I ended the conversation as politely as possible, with the advise to call back when the woman was able to pay.)

Related:
This Is Why We’re In A Recession, Part 51
This Is Why We’re In A Recession, Part 50
This Is Why We’re In A Recession, Part 49

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