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Category: Extra Stupid

This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

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Bringing This Conversation To A Cold Stop

| MI, USA | Extra Stupid, Food & Drink

(It’s a busy lunch hour and this couple orders two meals. After paying for their order they also request that their sandwiches are fresh. We have them sit down and tell them we will run their order out to them when it comes up. About ten minutes after receiving their food the customer comes back up and we have this conversation:)

Customer: “This is the second time I’ve come up here. I said I wanted my food fresh, and this sandwich is cold.” *this is only the first time she has come up since receiving her food*

Me: “I’m sorry about that, ma’am. It was made fresh when you asked for it, however.”

Customer: “No, it’s not. My burger is cold.”

Me: “Well, we keep both our tomatoes and our cheese cold, which is probably why your sandwich got cold.” *not to mention that she let it sit untouched for ten minutes*

Customer: “But I asked for it fresh.”

Me: “It was made fresh. But the cold tomatoes and cheese are going to make your burger cold.”

Customer: “I want it made again.”

Me: “That’s fine. We can make it again, but it’s going to end up the exact same way unless you want us to leave the tomatoes and cheese off. We can put them on the side for you, if you’d like.”

Customer: “No, I don’t want that.”

Me: *offering her back the original sandwich* “Then you’re just going to end up with this again.”

Customer: “But that’s cold.”

Me: “Right, because of the cold tomato and cheese. So do you want me to make it with the tomato and cheese on the side, or do you want this sandwich back?”

Customer: *I could see her thinking really hard about the offer I just made* “I want it remade.”

Me: “With the tomato and cheese on the side?”

Customer: *long pause* “Yes.”

(She didn’t come back up after that, thankfully. I didn’t think I could handle another ride on the merry-go-round.)

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A Tender Bender

| USA | Extra Stupid, Food & Drink

Customer: “Do you have any chicken tenders?”

Me: “I have some cooking right now. They’ll be out in just a couple minutes!”

Customer: “Okay, I’ll wait.”

(Once the tenders are done, I bring them out to see the same customer waiting. I place the tenders in the hot case.)

Customer: “Are those tenders fresh?”

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Who Watches The Watch Orders?

| Manila, Philippines | Crazy Requests, Extra Stupid

(We work in the disputes department for one of the biggest credit card companies in the States. And every now and then we get to interact with customers who are clueless about their dispute.)

Colleague: “Thank you for calling [Bank].”

Customer: “I’m disputing this charge… This company sent me the wrong watch model!”

Colleague: “I’m sorry to hear that you’ve received the wrong type of watch, ma’am. Have you tried to contact the merchant to have the watch replaced with the right model?”

Customer: “No! Can you dispute this or not?”

Colleague: “I’m sorry, ma’am, we need to make sure first that the merchant had exhausted all the options they have to assist you before we can dispute this charge, as once we do, the merchant can easily refute your claim stating you never contacted them to get assistance. Anyway, may I know what model of watch you’re supposed to receive?”

Customer: “I DON’T KNOW!”

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Can’t Quite PIN Down This Email

| WA, USA | At The Checkout, Extra Stupid, Technology

(The pin pads at our store allow the customer the option of getting an emailed receipt when they use a debit or credit card. Unfortunately, some form of this conversation happens at least once daily:)

Pin Pad: “Would you like an email receipt? [Yes] [No].”

Me: “There’s one more question there for you; it’s asking if you would like an email receipt.”

Customer: “Oh, no. Just the paper one.” *hits yes*

Pin Pad: “Please enter your email.”

Customer: “I don’t want an emailed receipt! Why is it asking for my email?!”

Me: “You hit yes…”

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Not Very Closed Minded, Part 14

| Philippines | Extra Stupid, Time

(I handle the social media for my family’s tea shop, so my cellphone number is also the published number of the shop. This call happens on a Monday, and we’re closed on Mondays.)

Caller: “Is this [Tea Shop]?”

Me: “Yes. How may I help you?”

Caller: “Are you open today? Because I’m here at your shop and the sign says closed.”

(I had to keep myself from reacting!)

Me: “Sorry… we’re closed on Mondays.”

Related:
Not Very Closed Minded, Part 13
Not Very Closed Minded, Part 12
Not Very Closed Minded, Part 11

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