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Category: Extra Stupid

This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

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This Just Isn’t Working

| Cambridge, MA, USA | Extra Stupid

(I’ve been helping the customer for about five minutes, and am behind the counter running her credit card to finalize the sale when…)

Customer: “Oh, I just noticed your shirt! Do you work here?”

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The Engine Of Your Destruction

| Denver, CO, USA | Extra Stupid, Transportation

(This customer has had their vehicle towed in.)

Me: “So, what issues are you having?”

Customer: “It won’t start.”

Me: “Okay, let me take a look and I’ll call you right back.”

(As I approach the vehicle I can see metal pieces on the ground. The customer’s engine had literally exploded and chunks of broken engine parts fell out whenever it was moved. I look up their service history to see if they could even hope for warranty coverage. They had no oil changes in over 28,000 miles.)

Me: “Due to lack of maintenance your engine is destroyed and needs to be replaced. The cost for this repair is around $6000.”

Customer: “Well, it’s a lease, so can’t I just turn it in?”

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Locked Yourself Out Of Your Brain

| Denver, CO, USA | Extra Stupid, Popular, Transportation

(I’m the customer in this story. I got in on a very late flight on a business trip, rented a car, and received what appeared to be the valet key set, without a remote. I’m not able to open the car door the next morning using the key. When I call the rental agency, I’m polite but feeling very self-righteous over having been given something obviously defective. After a rather lengthy phone call, they agree to send a locksmith to meet me in front of my hotel as soon as possible. I meet him & walk him out to where my car is parked.)

Me: “Thanks for coming. I have a coworker who can take me into the office, but the agency said I needed to meet you here to see if you can get the door open so I can take the car back.”

Locksmith: “No problem. So, the key doesn’t work to unlock it?”

Me: “Yeah. Last night I was able to turn the car on and I was able to lock it, but now I can’t get the key to turn in the lock!”

Locksmith: “Okay, there doesn’t appear to be anything wrong with this lock. You said you were able to lock the car with your keys last night?”

Me: “Yes. Well, I think. It was late, and now I don’t remember if I used the key or just flipped the lock manually before closing the door.”

Locksmith: “Uh huh. So, it’s not hard to pop these kinds of doors, but there are a couple of things. One, we wanna make sure you can turn on the car after I open the door, just in case the key is warped.”

Me: “Definitely!”

Locksmith: “And also, I’m noticing there’s an identical gray Kia SUV five parking spots down in the parking lot. Now, opening this door is pretty much like breaking into a car. Are you completely sure it’s this one and not that one?”

Me: “I know where I parked last night!”

Locksmith: “Well, if you’re sure. You said it was pretty late.”

Me: “Umm, now that you mention it…”

(Yes, I had mistaken a total stranger’s car for my rental. I’m just lucky I didn’t try to have that total stranger’s car towed, thinking there was something wrong with it!)