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Category: Extra Stupid

This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

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This Is Why We’re In A Recession, Part 52

, | Ede, The Netherlands | Extra Stupid, Money, Technology

(I work for a large Dutch Internet provider, at which I am working as a billing expert for the tougher customers with the more difficult questions.)

Me: “Hello, [Internet Provider]. My name is [My Name]. How can I help you today?”

Customer: “I did not receive any bills by mail. You apparently just stopped sending me the bills. Now I have a huge debt, and because of your mistake I cannot use the Internet any more.”

Me: “Well, Mrs. [Customer], we stopped sending you bills by mail three years ago. Every once in a while you make a payment. But your funds stopped being enough to cover the costs several months ago.”

Customer: “Yeah… because you stopped sending me bills a few months ago. That’s your mistake. Now I am paying for a service that I cannot use anymore.”

Me: “Several years ago we stopped sending customers’ billing by mail as the default option. You can now login on our members’ site to read and even download you bill for free. We sent all customers e-mail and mail to tell them we were planning this move. If you still want to receive a bill every month with specifics, we require a payment of €1,00 on top of your normal fee.”

Customer: “Still, you stopped sending them a few months ago. So, it is your fault at [Internet Provider] that I cannot use Internet at this moment.”

Me: “Billing by mail as default is no longer an option. Clients that require billing by mail—”

Customer: “You are lying, you b*stard! You’re not taking me seriously.”

Me: “I’m so sorry you think that of me; I assure you we have all customers in high regard. Yet we stopped sending bills by mail a few years ago. You currently have a debt of six months worth of bills. By law every consumer is required to keep in check their payments themselves. We can only send you reminders to suggest that you pay us, of which we sent you at least four letters in the past six months. Clearly you were very lucky. Normally, when customers do not pay for two months or longer, they get shut off. You managed to keep your services for quite a bit longer.”

Customer: “I immediately require to have my Internet back. Now, please.”

Me: “We can give back your services to you today, but in return we require one of the two following options: 1) you can pay us the difference (upwards of €400,00) in one transaction today, or 2) you agree to a payment plan to catch up the difference.”

Customer: “Sure… I am not paying you to be shut off; I am paying you so I can use my Internet.”

(Getting a bit tired of this whole back and forth process, my tone becomes a little more harsh, yet still professional.)

Me: “Mrs. [Customer], firstly, it is our service we are providing; Internet is of and for everyone. Secondly, you did not pay for at least six months, so to be fair, you are not paying us for anything, and if one does not pay we do not serve. I am sorry.”

Customer: “And whose mistake was that? That I did not pay?”

Me: “Not ours, ma’am. You yourself managed to pay us for the last couple of years without your bills by mail, so the only reason for not paying the last 6 months is with your finances.”

Customer: “It is not my responsibility to pay. It is yours!”

Me: *sighs* “Ma’am, I can only help you any further if you mean to pay us. The responsibility of payment is entirely yours. I can offer you a plan or a way for immediate payment.”

Customer: “I demand to speak to a manager right now! It is not correct of you to shut me off, especially if the fault is entirely yours that I did not pay.”

(As I am the manager, I could not go any higher up the chain, so I ended the conversation as politely as possible, with the advise to call back when the woman was able to pay.)

Related:
This Is Why We’re In A Recession, Part 51
This Is Why We’re In A Recession, Part 50
This Is Why We’re In A Recession, Part 49

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A Bad Sign About This One

, | Sacramento, CA, USA | Extra Stupid, Technology

(A customer approaches my print center counter.)

Customer: “Hi! I’d like to order a sign for my business’s door, but I want it to be in full color.”

Me: “Sure! What size did you need the sign to be?”

Customer: “It’s a sign for my door. But in full color.”

Me: “Yes, that’s no problem. I just need to know what size you’d like to order.”

Customer: “IT’S A SIGN FOR MY DOOR. BUT I WANT IT TO BE IN FULL COLOR!”

Me: “Ma’am, I need a measurement. I have to tell the sign company what size you want them to make your sign.”

Customer: *holds up her smartphone* “If I show you a picture of my old sign, will that help? It’s on my door. But I want the new one to be in full color.”

(She eventually had to call her husband over, and HE informed us that the sign they wanted was 2”x10” in size.)

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Insert Inert

| MD, USA | Extra Stupid, Health & Body, Popular

(I am at a shoe shop that sells special inserts. I’m the only customer in the shop, and the only [visible] employee on duty is being very helpful.)

Me: “Thanks, so will these inserts do?”

Employee: “Yeah. Now, when you insert them in your shoes, remember to place it this way.” *he picks up a shoe and demonstrates* “With the arch placed where your foot’s arch will be. If you don’t put them in right, it could mess with your hips when you walk.”

Me: “Right… that’s fairly obvious, isn’t it?”

Employee: “Oh, you’d be surprised at the people I’ve seen. One lady came back to the shop complaining about pain in her legs, and it turned out she’d put in her inserts completely backward. I was kind of impressed with how she managed to squeeze the inserts inside those shoes without noticing they didn’t fit that way. So, now I make sure customers know how to put them in correctly. I’m not taking any chances with my job ever again.”