icon_extrastupid

Category: Extra Stupid

This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

Fourth Time Lucky

| BC, Canada | Extra Stupid, Money

(I work in a call centre for a movie rental company; this is not one specific interaction with a customer, but an exchange that happens at least once a day:)

Me: “In order to pull up your transaction, I need the last four digits of the card used.”

Customer: “My credit card?”

Me: “Yes, whatever card you use with us.”

Customer: “You need the last four digits?”

Me: “Yes.”

Customer: “Of my credit card?”

Me: “Yes.”

Customer: “The last four?”

Has No Fortitude For Longitude, Part 8

| AZ, USA | Extra Stupid, Geography, Money

Me: “Thank you for calling [Credit Card Services]. I’m [My Name]. How can I help you?”

Customer: “I want to make a payment.”

(I take payment.)

Customer: “Am I late?”

Me: “Unfortunately, yes. The cut off time is midnight Eastern Time. But I can look into the late fee for you.”

Customer: “YOU GUYS ARE ALWAYS MAKING UP RULES TO SCREW THE CUSTOMER!”

Me: “Excuse me?”

Customer: “I’m in Texas! It’s not midnight where I am!”

Me: “I understand that, but we go by eastern time—”

Customer: “That’s just a made up rule!”

Me: “Sir, time is not a made up rule…”

Related
No Fortitude For Longitude, Part 7
No Fortitude For Longitude, Part 6
No Fortitude For Longitude, Part 5

Makes You Want To Answer In Your Outdoor Voice

| BC, Canada | Extra Stupid

(This usually happens at least six or seven times per day:)

Me: “Hello, Indoor Paintball. How can I help you?”

Caller: “Hello is this Indoor Paintball?”

Me: “…Yes, it is. How can I help you?”

Caller: “Yeah, I just wanted to know if your field is indoors.”

Me: “…Yes, it is.”

Caller: “Oh… okay, thanks.” *click*