Category: Books & Reading

Caused by stupid customers who know how to read (and often those who don’t!), feel for the poor librarians or book store clerks who are often tasked with finding a book solely by the color of its cover.

Handily Not Available

| NY, USA | Books & Reading, Crazy Requests

(I am working alone at night at a small town library. The town also has a prison nearby. A customer approaches the desk.)

Customer: “I’d like to order a specific book.”

Me: “What’s the title?”

Customer: “‘How to Use Your Hands as Lethal Weapons.’ The prison librarian would never order it for me.”

(I was relieved that I couldn’t find it for him either!)

Moan-et

| TX, USA | Books & Reading, Crazy Requests

(We have a semi-regular customer who comes in with ‘research projects,’ generally meaning she wants someone to find all the best, cheapest books on a particular subject for her. Today, it’s Monet. I’ve already spent way too much time walking her through available and in print books on a busy day.)

Me: “So these are the only ones available in the store today, but we can certainly order any of these titles for you.”

Customer: “You don’t understand. It’s very important and I need them now.”

Me: “Well, we can get them in about a week, or you might try [Nearby Store]. Their art section is larger than ours.”

Customer: “But I don’t want to have to go there! Call and find out if they have the books.”

(I call our competitor and check:)

Me: “They do have a selection of books on Monet to choose from.”

Customer: *in great exasperation* “Well, can’t they just bring them here?”

Not Very Closed Minded, Part 10

, | Rexburg, ID, USA | Books & Reading, Crazy Requests

(I’m the supervisor at a university library closing on a Friday night, when we close earlier. We have an irate student come to the desk five minutes before we close.)

Coworker: “How can I help you?”

Student: “I didn’t know you guys closed early on Fridays. I need you to stay open for me!”

Coworker: “Our hours are posted, and we don’t have the power to keep the library open.”

Student: “You don’t know anything! I want to speak to your supervisor!”

(I step in at this point.)

Me: “What can I do for you?”

Student: “I just started a test! I need you guys to stay open for another hour!”

Me: “Unfortunately, we don’t have the power to keep the library open past hours.”

Student: “You just don’t know you can do something! Well, I’m going to stay, whether open or closed!”

(The student stormed off, and security escorted him out at closing.)

Related:
Not Very Closed Minded, Part 9
Not Very Closed Minded, Part 8
Not Very Closed Minded, Part 7