Category: Books & Reading

Caused by stupid customers who know how to read (and often those who don’t!), feel for the poor librarians or book store clerks who are often tasked with finding a book solely by the color of its cover.

Can’t Use That Trick In The Book

| KS, USA | Books & Reading, Crazy Requests, Extra Stupid

(I am working at my town’s library over the summer when the phone rings. I don’t normally answer the phone because they often need something done on the computer, which as a part-timer I don’t use, but since my superior isn’t around, I answer it.)

Me: “[Town]’s Public Library, how can I help you?”

Caller: “Hello. I would like to return a book.”

Me: “Okay, then, there’s two ways you can do that: you can bring it in while we’re open and we can check it in then or you can come and put it in the drop-box bin which we will check it in as soon as we clear it.”

Caller: “Can’t I just tell you the name and you could check it in now?”

Me: “No, ma’am. We have to have the book to check it in.”

Caller: “That’s ridiculous! I have the book right here so you can check it in!”

Me: “No, ma’am. The book has to be back here at the library for me to be able to check it in.”

Caller: “You lazy workers, making me bring the book there when you could just check it in from here!” *click*

(At this time my supervisor comes back.)

Supervisor: “Were you just on the phone?”

Me: “Yes, ma’am, and I’m am never answering that thing again!”

Handily Not Available

| NY, USA | Books & Reading, Crazy Requests

(I am working alone at night at a small town library. The town also has a prison nearby. A customer approaches the desk.)

Customer: “I’d like to order a specific book.”

Me: “What’s the title?”

Customer: “‘How to Use Your Hands as Lethal Weapons.’ The prison librarian would never order it for me.”

(I was relieved that I couldn’t find it for him either!)

Moan-et

| TX, USA | Books & Reading, Crazy Requests

(We have a semi-regular customer who comes in with ‘research projects,’ generally meaning she wants someone to find all the best, cheapest books on a particular subject for her. Today, it’s Monet. I’ve already spent way too much time walking her through available and in print books on a busy day.)

Me: “So these are the only ones available in the store today, but we can certainly order any of these titles for you.”

Customer: “You don’t understand. It’s very important and I need them now.”

Me: “Well, we can get them in about a week, or you might try [Nearby Store]. Their art section is larger than ours.”

Customer: “But I don’t want to have to go there! Call and find out if they have the books.”

(I call our competitor and check:)

Me: “They do have a selection of books on Monet to choose from.”

Customer: *in great exasperation* “Well, can’t they just bring them here?”