Category: Bizarre

For whatever reason, some Customers are just plain odd. And the service industry unleashes them on to unsuspecting clerks with often hilarious results. If you like your customers just plain bizarre, then read on!

Their Weirdness Is A Whole Different Animal

| Seattle, WA, USA | Bizarre, Pets & Animals

(I’m a cashier at a small supermarket. We have miniature carts for children to use. Around midnight, two well dressed men in suits enter the store. They grab a child cart and place a large object in it. They hunch over to push the cart and as they pass by my check stand I realize it is a taxidermied animal that looks like a cross between a wolverine and an armadillo.)

Coworker: *under his breath* “What the h***?”

(The men continue around the store as normal and eventually come through my line. I’m still in shock from their entrance.)

Me: “Uh… good evening, sir. Did you find everything all right?”

Customer: “Indeed I did my friend! Indeed I did.”

(I ring up the two men’s items: four water bottles, three packages of hot dogs, two cans of whipped cream, and a pack of gum.)

Me: *still bewildered, and having trouble taking my eyes off of the bizarre animal in the tiny cart* “Will that be all tonight?”

Customer: “Yes, sir!”

Me: “Well, uh… have a nice evening?”

Customer: “You as well, sir!”

(The two customers leave, grabbing their items and their weird dead pet on the way. I turn to my coworker:)

Me: “What in the actual f*** just happened?”

(At this point another bewildered customer approaches my check stand.)

Customer #2: “So you saw them too? Thank god. I thought I was losing it.”

A Faire Amount Of Context Missing

| Allentown, PA, USA | Bizarre, Language & Words, Pets & Animals

(I’m back at work after a day off to attend the regional Renaissance faire, of which I’m a passionate devotee. I’m showing the pictures on my phone to a coworker, and offering as little context as possible for what I’m saying just to be funny.)

Me: “…and here’s Snorkel the dancing stunt pig, with his human daddy.”

Customer: *passing by and doubling back* “Wow, that is the greatest sentence I’ve ever accidentally overheard in my entire life.”

Not Even Remotely Close To Finding It

| TX, USA | Bizarre

(I work in the customer service department at a grocery store and get a call.)

Me: “Thank you for calling [Store]. How may I help you?”

Caller: “Yeah, I think I left something there the other day and was hoping you’d found it.”

Me: “All right, what was the item, ma’am?”

Caller: “A DVD remote.”

(I’m surprised at this, since we almost only sell food.)

Me: “I’m sorry. What?”

Caller: “A DVD remote. I always carry it with me for personal reasons.”

Me: “I’m sorry… but we haven’t had any remotes turned in.”

Caller: “Okay, just figured I’d check. Will you call me if it turns up?”

Not The Brightest Lantern In The Box

| Rochester, NY, USA | Bizarre, Extra Stupid

(The restaurant where I work has oil lanterns on each table, and they are lit everyday at four pm before we lower the lights for atmosphere. I am lighting all the lanterns. I approach a table and launch into my standard explanation.)

Me: “Hi there. Excuse me, I’m just going to lean in here and light the lantern real quick.”

Customer: “Is that in your job description?”

Me: *confused* “Um, yes.”

Customer: “Oh, okay.”

Me: *trying to make a joke* “I don’t just go around randomly lighting lanterns!”

Customer: “REALLY?!”

(The customer seemed to think I was only lighting the lanterns because I felt like it. I have no idea why!)

The Computer Has A Lot Of Bugs

| Montreal, QC, Canada | Bizarre, Pets & Animals, Technology

(We take calls from people who’ve purchased protection plans..)

Me: “Thank you for calling [Team]! My name is [My Name]. How can I help you today?”

Caller: “Yeah, uh, I got a message from y’all’s service center that said they can’t repair my [Console].”

Me: “Oh, gosh, sorry about that. Mind if I put you on hold for a quick minute or two? I’ll see what notes they’ve left on that.”

(I put the caller on hold and when I check his file, the service center first told us that it was “unsanitary” to repair. When I keep reading, I find out that the center refused to service the Console because of a cockroach infestation. I took an extra 30 seconds to compose myself and try to find a way to gently break this to the customer.)

Me: “Hi! Thanks for holding; sorry for the wait. Um, there’s no easy way to say this but, uh… the service center denied repairs because it was unsanitary.”

Customer: “What? What does that mean?”

Me: “They said that there was a… cockroach… infestation.”

(The customer stays silent for a little while. It’s important to note that the customer originally filed a claim because the Consoleq was overheating.)

Customer: “Well, uh… what, what if I cleaned it out? Can I send it back in then?”

Me: “Well, I’m not entirely sure we’d be able to accept that, but you can certainly try! Maybe that’ll even solve your heating issue.”

(Customer thanked me and hung up. A few weeks later, one of my coworkers got a call from the same guy. They had to forward the call to our supervisor, who then proceeded to tell him that unless he could send us a copy of the invoice from when the Console was professionally cleaned, we would continue to refuse service on his infested Console!)

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