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Category: Bigotry

This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

Technically They Should Be Embarrassed

| Italy | Bigotry, Technology, Transportation

(I’m a woman in her 20s, and I look quite young. A group of men in their 30s have come in, having booked a minivan for a trip to the Czech Republic.)

Me: “…and here’s your rental agreement. It states that the car is a diesel, but please check yourself at the gas station, because the computer-provided data about the cars have been known to be wrong.”

Customer: “Do you think I’m stupid? I’m a grown-up man for God’s sake!”

Me: “Certainly not, but such mistakes happen more often you’d like to think. I’m only saying this to avoid you having to pay for any damages, or simply having a broken car in the middle of your trip.”

Customer: “Well, you’re a girl, so I’m not surprised you don’t know that the type of fuel the car requires is written on the gas refilling hole. I’m not surprised you know nothing about cars; it’s a man thing and requires some technical knowledge.

Me: “Okay then. Have a nice trip and be safe!”

(The customers go out to the parking lot. I can see them fidgeting with the remote, and have some trouble just opening the car. Once inside, I see them pushing various buttons on the radio and still not driving out of the parking lot. After several minutes, the customer I’ve spoken with comes back in.)

Me: “Is everything okay?”

Customer: “…I can’t find the handbrake.”

Gay Rights And Copyrights

| Ottawa, ON, Canada | Bigotry, Health & Body

(A female customer comes up to me.)

Customer: “I want to return this Jillian Michael’s Work Out DVD Set.”

Me: “Is there something wrong with it?”

Customer: “I just found out that she’s gay. I don’t want to stare at a gay woman exercising. She’ll turn me gay.”

Me: “…right. Well, I’m sorry, but I cannot take this back.”

Customer: “You want me to be gay?!”

Me: “Um, no. The kit is opened, and for copyright reasons I cannot return opened DVDs.”

Customer: “If I go to Hell, it’s your fault!”

Ready To Bust His Pipes

| Omaha, NE, USA | Bigotry, Home Improvement, Top, Wild & Unruly

(I’m a fairly petite, young looking woman, who grew up with three brothers, and a single father. I’m one of the better employees for plumbing help, because my dad made me learn.)

Me: “Welcome to [store]; what’s the project today?”

Customer: “My toilet leaks; I need one of your guys to help.”

Me: “Let’s head to plumbing. Where is the leak from?”

Customer: “I want one of the guys, and not some idiot girl.”

Me: “Okay, I’ll radio one of them.”

(A coworker responds, and I turn the customer over and go back to restocking. A few minutes later, the customer storms up.)

Customer: “This is the stupidest hardware store! Where’s your manager?”

Me: “Sir, I’m sorry; what’s the problem?”

Customer: “I want your manager!”

Me: “They’ll be in tomorrow morning.”

(The customer stomps out. The next day, I’m in plumbing. I am helping one of our regular contractors, when yesterday’s cranky customer returns.)

Customer: “I want your manager!”

(The cashier radio calls them, and the owner actually responds first.)

Owner: “What’s the problem?”

Customer: “You have idiots working here! They can’t help in plumbing!”

(The owner gestures to me.)

Owner: “Sir, she is one of our plumbing experts, and was on last night.”

Customer: “I know that no idiot girl can help!”

(The contractor walks up.)

Contractor: “Watch your mouth! She is the best help you can get without calling a professional!”

Customer: “NO! Girls should be cashiers, and flirt with customers!”

Owner: “Sir, you’ll have to leave.”

Customer: “You can’t make me!”

Me: “Sir. I have two police officer brothers, a correctional officer father, a jujitsu trainer brother, and my martial arts training. You are leaving. By your choice or by force.”

(For a few moments, the customer contemplates if it’s worth the fight, but ultimately decides against it.)

Contractor: “Man, you ruin all my fun by giving him a choice!”

Owner: “Don’t encourage her. She isn’t in the gym, so she can’t go dislocating elbows here.”

Contractor: “Now both of you are ruining my fun!” *leaves*