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Category: Bigotry

This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

A Large Intelligence Gulf (Of Mexico)

| Orlando, FL, USA | Bigotry, Geography, Theme Of The Month, Tourists/Travel

Customer: “So, where are you located?”

Me: “In Orlando, Florida.”

Customer: “Ugh! I’m sick of all you foreigners taking jobs from us hard-working Americans!”

Me: “Ma’am, I am an American citizen. Florida is a state in America. Everyone who works in this call center is American.”

Customer: “I’m not stupid! I know Florida is in Mexico! I want to talk to an AMERICAN!”

Mass Defect

| Copenhagen, Denmark | Bigotry, Technology

(I’m a female employee in a video game store. The latest edition to the ‘Mass Effect’ series has just come out, which I happen to be a great fan of. A customer approaches my coworker.)

Customer: “Hello, I’d like to get this game for my son. I heard it is the new one?”

(The customer holds out a copy of ‘Mass Effect 2’ for PC, which is not the newest one.)

Coworker: “Yeah, I think so, I am not sure. Let me ask my coworker.” *refers to me* “Is that the right one?”

Me: “No, that’s the previous one. Please follow me, and I’ll show you where they are.”

Customer: *snorts* “That’s alright missy; I’ll take your coworkers word for it. Why don’t you go back to your Pokémon?”

Me: “I promise you, sir, that’s not the game your son wants. If I can just—”

Customer: *to my coworker* “Can you ring this up for me, please?”

(My coworker seems a bit unsure at this point, but decides to ring it up for him anyway. The customer walks away happily with his purchase, and I make nothing more out of it. A few hours later, the customer comes storming back in, literally SLAMMING the game on the desk.)

Customer: “What the f*** is wrong with you people? Have you NO knowledge whatsoever about what you’re selling?! You got me the wrong game! My son already has this! Talk about a f****** rip off!”

(I quickly snatch a copy of ‘Mass Effect 3,’ and join them at the desk.)

Me: “Excuse me, sir, but I believe this is the game you were looking for.”

(The customer stares at the game case, clearly getting more angry.)

Customer: “Well, why the h*** couldn’t you have showed it to me earlier?!”

Me: “Because you wouldn’t allow me to. You told me to go back to my Pokémon.”

(At this point, the customer blushes greatly, but before he can say anything else my coworker intervenes.)

Coworker: “Let’s just make a return on that game and ring you up the right one.”

(The customer agrees, and is acting much calmer during the transaction. I’ve gotten quite used to prejudices at this store because of my gender, but at this point I was just happy his son could finally enjoy the right game!)

Acting Out Of Line

| NH, USA | At The Checkout, Bad Behavior, Bigotry

(I am at a chain clothing store at the mall with my younger brother. A Hispanic family is being rung up in front of us, in the only open line. Another customer goes to the other end of the counter where nobody is working.)

Customer: “I’d like to exchange these shirts. I bought two XLs, and my girlfriend thinks they’re too big on me.”

Cashier: “Okay, sir, I’ll be with you shortly.”

Customer: “And I need to return these shoes. Can I return everything at the shoe department?”

Cashier: “No, sir, they can only take care of shoes in that department.”

(At this point the customer’s phone starts ringing, and he answers it. He starts moaning about his day to the person on the other end, occasionally burping and scratching himself.)

Customer: “Yeah, I’m here right now, but I’m stuck waiting because of these d*** Puerto Ricans who are trying to get 10% off on a f****** $10 purchase.”

(The teenage cashier finishes ringing up the family, and since my brother is next in line, the cashier starts ringing him up.)

Customer: “Hey! Why aren’t you waiting on me?!”

Younger Brother: “I don’t know if you noticed, but there’s a LINE.”

Customer: “Well, I started a new line. I’ve got places to go. I’m a rolling stone.”

(Yes, he actually says “rolling stone.” My brother finishes, and I’m next in line so the cashier starts ringing me up.)

Customer: “Un-f******-believable!”

Me: “You know what? Maybe if you weren’t such an impatient, loudmouth, racist, a**-hole and actually got in line, you might just actually get rung up!”

(The customer throws his stuff across the counter, even the stuff he is returning, and storms off.)

Cashier: “Sorry about that.”

Younger Brother: “No worries. You didn’t do anything wrong.”

Me: “I’m a retail manager myself, and I was actually quite impressed with how cool headed you stayed dealing with that guy. Very nicely done!”

Related:
In Line And Out Of Line