icon_bigotry

Category: Bigotry

This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

Not Skirting Around The Issue

| Lake George, NY, USA | Awesome Workers, Bigotry, Spouses & Partners

(An older customer, maybe in his 50s, walks in to my female clothing store.)

Me: “Hello! How are you today?”

Customer: “Don’t worry. I’m not a cross-dresser or anything. I’m just looking for my wife”

(He says the first half in a very derogatory tone of voice.)

Me: *smiles sweetly* “Well, if it’s any consolation, I think you’d look great in a skirt!”

(The customer glares at me and leaves!)

Fixed With A Male-To-Female Adaptor

| ON, Canada | Bigotry, Technology

(I work tech support at an inbound call center for a fairly large ISP. A lot of customers get transferred by sales agents when they select the wrong option. I’m female.)

Me: “Thank you for calling [Company]. My name is [My Name]. How can we help you?”

Elderly Caller: “Oh, hello, dear. I’m just waiting for a tech support man.”

Me: “Yes, ma’am. I’m tech support! How can I help?”

Elderly Caller: “Oh no, no, honey. I’m sure there will be a tech support man along to help me shortly. I don’t mind waiting on hold.”

(After a few minutes of attempting to get her information and assuring I can help, I finally resolve the issue and we say goodbye. A few hours later I get an email from a coworker who had spoken to the same woman. He transcribed a message she insisted get to me that read as follows:)

Message: “Please tell [my Name] that she fixed all the problems I had and I didn’t mean to be rude. I didn’t even know women were allowed to work tech support so it’s not my fault!”

Telltale Sign of A Good Teller

| OH, USA | Bigotry, Money

(I am only 19 when I start working for a large financial institution. After almost two years experience with the bank, at 21, I am still the youngest employee in the branch. I am working in the lobby with another teller who has just transferred into a branch after her position was eliminated in the back office, since she was within a year of retirement age.)

Me: *to customer waiting in line* “Hi. How are you doing today? What can I help you with?”

Customer: “I have a question about this transaction. I think I should probably wait for the other teller.”

Me: “Are you sure? I would be more than happy to help you with your transaction.”

Customer: “I think the other teller would be able to help with this. I don’t think you would know the answer. She’s been here longer so knows more than you do.”

Me: “If you would prefer to wait for [coworker], you are more than welcome to.”

(My coworker is still trying to get used to our DOS based system. I proceed to help the next four customers waiting in line. By the time the customer goes to my coworker’s window, I am just finishing up with the fifth and last customer in the line.)

Customer: “I have a question about a transaction that was on my overdraft protection account. Can you look into what happened?”

Coworker: “[My Name], how do I look that up?”

Me: “Go into [system acronym] and type in the command [more acronyms]. The account summary will be the first screen and the history is on the next.”

(The customer stares silently.)

Me: “I guess I would have been able to help you after all, sir.”

(At least he had the good sense to look a bit sheepish after that.)