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Category: Bigotry

This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

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Installed The “Lies” Plug-In

| CA, USA | Bad Behavior, Bigotry

(I work at an antique store but sometimes we get electronics and modern merchandise in the store. I always greet customers when I’m working as cashier since the registers are right in front of the door. This woman walks in and I greet her, but she just glares at me. I knew she would be trouble.)

Customer: “Hi. I was wondering how can I find out if this actually works?” *she has an old phone in her hand*

Me: “Well, what does it say on the tag?”

Customer: “I already read the f****** tag. It doesn’t say anything besides the description of the phone.”

Me: “Well, unfortunately, ma’am, in order for me to find out whether this phone works or not, I would have to unplug the telephone cord. That would turn off our fax machine and our credit card machine, so unfortunately, I can’t tell you if it works.”

Customer: “Well, isn’t there another store I can go to and ask them if they’ll unplug their lines for me?”

Me: “I can assure you that no businesses around here will be willing to unplug their lines to plug in a phone that doesn’t belong to them.”

Customer: “Don’t f****** lie to me, you b****! The other store I went to said they would unplug their lines for me!”

Me: “We’re not affiliated with that store, ma’am. I’m not allowed to walk over there and ask them to unplug their lines.”

Customer: “Well, no wonder you’re such a fat b****! You can’t even walk a couple of blocks to help me?! I want to speak to your manager immediately! Why would she ever hire a fat little s*** like you?! What kind of store is this?! I want to speak to the owner. You’ll get fired, just see!”

Me: “No problem, ma’am. I’ll have my manager meet with you shortly.”

Manager: “What’s the problem, ma’am?”

Customer: “This stupid employee of yours was extremely rude to me! I want her fired immediately!”

Manager: “What has she done to you?”

Customer: “She REFUSED to plug this phone in for me.”

Manager: “Ma’am, I heard the whole conversation. There is no need to lie about someone who’s young enough to be your granddaughter. If you like the other store so much, I suggest you find your phone there.”

Customer: “You’re all racist! I’m calling the person who owns this place! I’ll Yelp how terrible you and your employees are!”

(She promptly left the store, red faced and embarrassed. I never did find that Yelp review, though.)

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Making Daddy Proud

| Pasadena, MD, USA | At The Checkout, Bad Behavior, Bigotry, Popular

(At my store, whenever a customer does a return it usually takes two-three business days before the bank refunds the money. There is nothing we can do on our end, since the transaction is considered closed.)

Customer: *storms up to my counter* “I demand to see a manager.”

Me: “That would be me, sir. How can I help?”

Customer: “I said a MAN-ager.”

Me: *I am a 5’3” woman* “I am the MAN-ager, sir. How may I help?”

Customer: “Fine. I returned something yesterday, and the money isn’t in my account.”

Me: “What time did the return take place?”

Customer: “Like, 6-ish.”

Me: “Okay, normal return time is around two-three business days, but since you did the return after normal bank hours it may take a bit longer.”

Customer: “Ugh! Typical woman, always trying to take a man’s money.”

(This comment has pushed my buttons and I fail to stop my mouth.)

Me: “I don’t need your money; I have my own, thanks.”

Customer: “Yeah, I bet daddy gave it to you.”

Me: *stone faced* “My dad’s dead.”

Customer: *embarrassed* “Uh… well, I um, bet your boyfriend gives you money.”

Me: “I’m gay, and single.”

Customer: “I, uh…” *quickly leaves*

Coworker: *turns to me* “I didn’t know your dad was dead.”

Me: “He’s not. I just throw that at them, because they don’t know how to handle it. But, I am gay and single.”

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Not Horsing Around About It

| USA | Bigotry, Crazy Requests, Food & Drink

(I work at a pretty popular national drive-in themed fast food place that has a special on shakes after 8:00 pm. It’s a slow night when the following happens.)

Me: “Welcome to [Restaurant]. May I take your order?”

Customer: “Yeah, my friend wants a cheesecake milkshake, and I’ll take a large strawberry shake.”

Me: “All right, anything else for you tonight?”

Customer: “Yeah, on the strawberry shake, I want you to draw a horse on it.”

Me: *thinking I misheard* “I’m sorry, could you repeat that?”

Customer: “I want you to draw a horse on it.”

Me: *to my manager* “He wants me to draw a horse on it.”

Manager: “Can you draw a horse?”

Me: “Sure.”

Manager: “Go for it.”

(I drew the horse. Never heard from that guy again.)