icon_bigotry

Category: Bigotry

This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

Not Always Right: The Comic – The Land Of The Free To Be Who You Are

| Los Angeles, CA, USA | Awesome Workers, Bigotry, Books & Reading, Comics, Comics Single, Not Always Right: The Comic
Not Always Right: The Comic – The Land Of The Free To Be Who You Are

The Land Of The Free To Be Who You Are

| NY, USA | Bigotry, Books & Reading, Family & Kids

(Because of the recent ruling of same-sex marriage in America, for our book display, we put up a rainbow flag along with books featuring gay protagonists. This happens on the day we have story time.)

Woman: *angrily* “Excuse me!”

Coworker: “Yes, can I help you?

Woman: *points to our display* “I can’t believe you put something like this up! There are CHILDREN around!”

(Our display shows no pornographic material. My coworker, who is bi-sexual, is stunned into silence and is unable to say anything. This is when I step in.)

Me: “Oh, my gosh, ma’am, you’re right! How can I be so inconsiderate?”

Woman: *smiles smugly*

Me: *I grab one of the books on display and swap it out with a children’s book featuring gay parents* “There! Now there’s something for everyone!”

(The woman didn’t understand for a few seconds. When she realized what the book was about, she sneered and muttered about going to a different library. She left and my coworker was laughing so hard, tears were streaming down her face.)

An Accent Waiting To Happen

| Kingston, NY, USA | Bad Behavior, Bigotry, Crazy Requests

Me: “Hello and thank you for calling [Company]. My name is [My Name] and I’ll be your—”

Caller: “I need your name and your state.”

Me: “My name is [My Name]. And I’m sorry, but what was the other thing?”

Caller: “I need you to spell your name and tell me what state you’re in.”

Me: “[I spell my name] and I’m currently in New York State.”

Caller: “You have an accent. Transfer me. I live in Houston, Texas.”

(I have never been told I have an accent before, in fact I’ve been noted to have remarkable little accent given that I grew up in New Jersey. The woman on the phone speaks like me and has no distinguishable accent.)

Me: “Um, where do you want me to transfer you to?”

Caller: “You have an accent. Transfer me. I live in Houston, Texas.”

Me: “Okay, but where do you want me to transfer you? What department?”

Caller: “You have an accent. I can’t understand you. Transfer me. I live in Houston, Texas.”

Me: “Okay, but I can’t—”

Caller: “You have an accent. I can’t understand you. Transfer me. I live in Houston, Texas.”

Me: “I can’t promise—”

Caller: “I can’t understand you. Transfer me.”

Me: “I can’t promise you’ll get—”

Caller: “Transfer me.”

Me: “—a representative from Texas—”

Caller: “Transfer me.”

Me: “I’m putting you—”

Caller: “Transfer me—”

Me: “—back in the queue—”

Caller: “Transfer me.”

(I put the call right back in the queue and wrote a warning in my team’s chat to anyone who gets her next. About 10 seconds later in the chat my coworker on the other side of a divider from me wrote, “I have a woman who says I have an accent and wants to be transferred, but won’t say where to. What do I do?” That’s when I noticed another coworker, also in New York State, but in a different city, had gotten this woman before me and put her back in the queue. The woman eventually hung up on my other coworker.)