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Category: Bad Behavior

Common Sense Just Melts Away, Part 2

| WI, USA | Bad Behavior, Food & Drink

(A customer comes angrily up to the counter with his burger.)

Customer: “Look at this. This is unacceptable. The cheese isn’t even melted!”

(The manager on duty happens to be currently working one of the registers.)

Manager: “I’m sorry, sir. We can’t actually melt the cheese, since our burgers are flame-broiled; we just stick it on the burger at the end. After it sits for about 30 seconds, it melts itself.”

Customer: *louder and more agitated* “This is ridiculous! You call this customer service? You’re no better than [much cheaper competitor]! When I order a cheeseburger I expect my cheese melted!”

Manager: “Like I said, we have no way of doing that, but if you let it sit for about 30 seconds, it should melt right on. Would you like me to get you a new burger?”

Customer: *loud enough by this point that everyone is staring* “What’s the point? You’re not going to make that one any better! This is the worst burger I’ve ever seen!”

Manager: “Would you like a refund?”

Customer: “NO! I am NEVER coming here again!”

(He THROWS his cheeseburger across the counter at the manager and storms out.)

Manager: “Good! We don’t need your business!”

(The man stormed out, and all the employees and everyone in line started laughing. The best part was that we looked at the burger, and the cheese was melted just fine.)

Related:
Common Sense Just Melts Away

Shouldn’t Spit Out Those Words

, | Bloomington, IL, USA | At The Checkout, Bad Behavior, Food & Drink

(We have posted signs on our doors stating that our lobby would be closing for a manager’s meeting two hours earlier than usual. Three college-age boys come in at about twenty minutes till close, clearly oblivious. My manager is the one to ring up their food, and the following exchange ensues:)

Manager: “All right, and I have to tell you, our lobby will be closing in about twenty minutes for the managers to have a meeting.”

Customer: “Wow! What d***s!”

Manager: “Well, technically I’m a manager, so. . . .”

(The customer immediately goes white, then red.)

Customer: “I am SO sorry!!! …Please don’t spit in my food!”

Manager: “I mean, you can literally watch us make it, so. . .”

Customer: “I’m sorry!”

Only Has Half A Brain

| ON, Canada | At The Checkout, Bad Behavior

(I work at a store that also sells plants and flowers in the spring and summer. A customer comes to my till and brings me three packages of flowers that are always packaged in packs of twelve. I scan all three of them.)

Customer: “How much are the yellow ones?”

Me: “They are $5, ma’am.”

Customer: “But that’s the regular price for twelve of them. I only need six; that’s why I only brought half the package.”

Me: “So you broke a package of twelve in half because you only want six? Unfortunately, we only sell them in packages of twelve, so even if you only get half of it, there is only one barcode I can scan… and it comes up to 5.97.”

Customer: *sighs loudly* “BUT I ONLY NEED SIX! Get your manager out here. He needs to have a barcode you can scan for only half of these flowers. Or give me half off because I’m not buying twelve. I only need six.”

Me: “Ma’am, I’m sure they don’t have a barcode for something that is sold as a package of twelve but I’ll get someone to verify that.”

(I go to another cashier and ask, in front of the customer, if there is anything we can do for her.)

Other Cashier: “Unfortunately they are sold in packages of twelve. We can’t sell half of them to you and sell it for half price simply because you don’t need the other six.”

Customer: “This is absolutely ridiculous. I’m forced to pay for something I don’t need. Forget it, I don’t want them at all.”

Don’t Discount The Customer’s Ability To Discount, Part 4

| New Zealand | At The Checkout, Bad Behavior, Money

(My manager is serving a customer who has asked for a discount.)

Manager: “Sure, I can give you 10% off.”

Customer: “Hmm, what about 15%?”

Manager: *feeling generous* “Yeah, I suppose I could give you 15% off.”

Customer: “What about 20%?”

Manager: “20% is okay.”

Customer: “30%?”

Manager: “15%.”

Customer: “30%?”

Manager: “10%.”

Customer: “What do you mean 10%? You already said I could have 20%.”

Manager: “Which you asked for and I agreed but you upped it; you can either take the 10% now or my next offer.”

Customer: “Hmmm, I’ll take the next offer then.”

Manager: “Zero percent discount it is, then.”

Customer: “What? You can’t do that!”

Manager: “I just did.”

 

 

Related:

Don’t Discount The Customer’s Ability To Discount, Part 3

Don’t Discount The Customer’s Ability To Discount, Part 2

Don’t Discount The Customer’s Ability To Discount

Refilled With Lies

| OK, USA | Bad Behavior, Food & Drink, Liars & Scammers

(I work in a diner-style restaurant. I wait on a couple mid-afternoon, during the slower part of the day, when there’s not much staff on. Everything seems normal, and since it isn’t busy, it is easy to keep a close eye on their needs, refill drinks, bring the food right out, and so on. I have side-work to do, but it is all things to be done in the front, like straightening up the area where we dish up soup and salad. This is right in front of the pass-through to the kitchen, so I am basically in sight the whole time. I have asked them a couple of times if everything is all right, and have been assured that it was. When they come to the register to pay, the manager on duty is manning the register.)

Manager: “Afternoon, folks. Was everything all right with your meal?”

Customer: “No! Our waitress was horrible. She was always in the back, and we didn’t get refills on our drinks, and our food sat in the window for about 15 minutes before she finally came out and brought it to us!”

Manager: “I’m sorry to hear that; that doesn’t sound like her. Let me just verify that with the cook, and I’ll be happy to comp that for you.”

Manager: *to cook* “Hey, [Cook], I gotta cheeseburger with fries and an open-face beef with mash. These guys say [My Name] let it sit in the window and dry out. How long was the order up here?”

Cook: *with a snort* “How about… zero seconds? She was straightening the salad station when I said she was up, and I put the plates right in her hands. They literally didn’t even touch the window.”

Manager: *to customers* “Folks, my cook says they didn’t sit at all, much less 15 minutes, so I’m not going to be able to comp these for you after all. That’ll be [amount], please.”

Customer: “Are you going to take his word over mine?”

Manager: “Yes, I am!”

Customer: “Are you calling me a liar?”

Manager: “Well, since I caught you in a lie about this, and I can see from here that your glasses on the table are still half full, so either you didn’t need a refill or you did get one when you said you didn’t. I suppose that would also be a yes. Yes, I am.”

(The customer fumes, but tosses a $20 down, and gets his change.)

Customer: “I can’t believe this place. We are NEVER coming here again!”

Manager: “Promises, promises.”

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