Category: Bad Behavior

Deaf To Reason, Part 6

| FL, USA | Bad Behavior, Bigotry

(Our store has a deaf employee. He is really nice and works hard. He usually sticks to working in the back but every so often, he will be on the floor, stocking.)

Customer: “Excuse me, sir?”

(Our deaf coworker doesn’t reply.)

Customer: “I SAID, EXCUSE ME, SIR!”

(I hear this and poke my head around the corner, seeing who he’s talking to.)

Me: “Can I help you, sir?”

Customer: “Yeah, can you tell me why you people just ignore your customers here?”

Me: “He’s not ignoring you, sir. He’s deaf. What can I help you with?”

Customer: “DEAF?! What he h*** kind a place are you running here giving those people jobs?!”

Me: *completely shocked* “Well, I assume he has bills to pay just like the rest of us hearing folk.”

(By this time, my coworker has noticed we are there and starts smiling and waving. The customer just flips him the bird and glares at me as he walks off mumbling about how he’s never coming here again. My coworker looks bewildered and I just shrug. He laughs.)

Related:
Deaf To Reason, Part 5
Deaf To Reason, Part 4
Deaf To Reason, Part 3

There Isn’t Safety In Numbers

| Houston, TX, USA | Bad Behavior, Time

(I work at a restaurant that can get packed, so we hand out numbers for the waiting list. We call the numbers three times, and the fourth is a ‘final call’ before we move on to the next number. Sometimes people decide to leave without even turning in their numbers, but it’s not a big deal, we just move on. A father and his two children get a number to be seated and is given an estimate of about a 15 minute wait. We also record what time the number was given and the estimate wait time given. About 10 minutes pass and we call his number, no answer. We call twice more and I even check the parking lot just in case they are out there. No response and five minutes after the first call, the final call is given and we move on. About 30 minutes after I call his number he walks up to me:)

Customer: “Why haven’t you called my number yet?”

Me: *checking records* “Sir, we did call you at [time]. We called your number four times with no response and I even checked the parking lot.”

Customer: “Well, I want to be seated right now.”

Me: “I’m sorry; we had to skip your number you will have to be put on the waiting list again.”

Customer: “But you skipped my number. I want to be seated now.”

(By now he is getting close enough to kiss me.)

Me: “I’m sorry, sir. Like I said we did call your number and you did not answer.”

Customer: “I wasn’t here!”

Me: “What do you mean?”

Customer: “I went to go run some errands.”

Me: “So how were you going to know if I called your number?”

Customer: “I do this all the time everywhere else.”

Me: “I’m sorry, you did not inform me you were leaving. How was I supposed to know you would be coming back?”

Customer: “You should have held my place.”

Me: “We did. We gave you five minutes to claim your spot.”

Customer: “You should seat me now.”

(By now he’s getting irate and he’s actually balling up his fist ready to swing.)

Me: “I’m sorry, sir, but I can’t read your mind. You can’t get a number then leave and just come back whenever you want. You have to be present when your number is called.”

(At this point the customer moves behind the host stand to confront me and I’m still giving him the biggest smile I can muster. I’m smiling because I can’t believe how ridiculous he is and I guess that made him angrier. A manager steps in and because a couple tables left at the same time, tried to defuse the situation by offering to seat him quickly. The next customer I call promptly answers and says:)

Next Customer: “That guy is crazy!”

Thief Should Have Wised Up And Smelled The Coffee

| Canada | Bad Behavior, Criminal & Illegal, Popular

(I customer walks in, and we both exchange our hellos. A few minutes later I see the guy quickly look at me from my peripheral vision. Thinking it is kind of odd, I slowly tip-toe towards him and see him walk the opposite way around my counter, holding something below the counter’s height so I can’t see it. I start to walk backwards as he is quickly making his way to the doors, and then the alarm goes on. This guy is holding a big a** Tassimo coffee maker. Here’s how you know he isn’t a good thief, because he stops to have a conversation with me.)

Thief: “Hey, so where’s the uh… the um… the coffee or whatever that goes with this.”

Me: “Put the Tassimo on my counter and I’ll show you.”

(He reluctantly puts it down, and I bring him to the coffee that is right above the Tassimo maker he is trying to take.)

Thief: “Oh, right, that’s cool.”

(He grabs a handful of random ones and we walk over to my counter. He puts the coffee on the Tassimo machine box. He is patting his coat pockets pretending to feel around for his wallet.)

Thief: “Hmm, well, I forgot my wallet. I’ll be right back.”

Me: *I smile* “No you won’t,”

Thief: *looks at me, saddened* “You’re right.”

(He did end up coming back a few weeks later trying to steal a lamp but luckily I was working and he ended up with nothing.)

Putting The Selfish Into Selfie

| Edinburgh, Scotland, UK | At The Checkout, Bad Behavior, Food & Drink, Time

(I make the mistake of visiting a very popular coffee shop at a busy time. After more than 10 minutes I am second in the queue behind a teenage girl already holding a coffee from another shop, and there are at least 15 more customers waiting behind me.)

Customer: *stares blankly at the barista*

Barista: “What can I get you?”

Customer: “Oh! I don’t know… Give me a second.” *pause* “Can I get, like, a muffin?”

Barista: *clearly already very stressed by the amount of people waiting* “We have banana, chocolate chip, blueberry, pumpkin, and lemon. Which one?”

Customer: “Oh, uh… I don’t know. Blueberry?”

Barista: *swiftly gets muffin out of case and puts it on the counter, trying to speed up the transaction* “Is that everything for you today?”

Customer: “Uh, hang on.”

(She then proceeds to grab the muffin, take out her phone, and TAKE A SELFIE with her pastry. Still not finished, she logs on to social media, filters and captions the photo, and finally posts it before turning back to the now shaking-with-rage barista.)

Customer: “Okay. Can I get, like, a [very complicated dessert drink with numerous substitutions]?”

Barista: *eyes twitching* “[Total].”

(Back on her phone, she takes her time finding her money before flouncing off after her friends.)

Me: *to Barista* “I am so sorry you had to put up with that. And I’m sorry that I didn’t slap her. Just one medium coffee for me, please, and keep the change.”

Taking Out The Trashy Customers

| LA, USA | Awesome Workers, Bad Behavior, Popular

(We have a policy on our non-perishable items that if they’ve been marked down a few times, the next time we charge only a penny for them, just to get rid of them. One of our regular customers has the annoying habit of knowing the markdown schedule and taking items she suspects are going to be a penny and hiding them throughout the store in odd places, so she can come back and retrieve them to pay only one cent. I’ve found many of these and returned them to the shelves, where they were promptly purchased by others. She’s previously yelled at me when her stashed items were gone. The next time the penny-pinching regular shows up:)

Customer: “What happened to the green vase?”

Me: “Which one is that?”

Customer: “The one that was so marked down. I wanted it.”

Me: *knowing I’d found it in her hidey hole and it had been sold* “Oh, that one. We threw it in the dumpster. It had been marked down and no one seemed to want it.”

Customer: “What? You just threw it in the dumpster?”

Me: “Yeah, but I don’t think they’d care if you wanted to peek in there and see if it’s on top.”

Customer: “Okay, then!”

Coworker: “What was that all about?”

Me: “I just sent her to dig to the bottom of the stinkiest garbage ever, for something that doesn’t exist.”

Coworker: “Good.”

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