Category: Bad Behavior

Has Beef With Your Simple Explanation

| MO, USA | Bad Behavior, Crazy Requests, Food & Drink

(I work at a convenience store that also has a kitchen and is famous for pizza. We sell pizza by the slice in a food warmer on pizza cards marked with what kind of pizza it is. My coworker has just put fresh pizza in the warmer.)

Customer: “Excuse me, what does ‘beef’ stand for?”

Coworker: “Um… hamburger?”

Customer: “Why are you trying to make me look stupid, you little c***?! I’m sure I’m much smarter than you; at least I’m not stuck working in this s***ty town at a gas station! I’m sure you had your first kid when you were 14! I want to speak to your manager!”

(I am the manager on duty and have been listening the whole time. My coworker looks at me and I walk over.)

Me: “Hi, how may I help you?”

Customer: “Your good for nothing employee is trying to make me look stupid!”

Me: “She has only said one word since you walked up to her and started verbally abusing her. And you don’t need help looking stupid. You’re doing a fantastic job doing that on your own.”

Customer: “You’re not going to punish her?”

Me: “For what? Answering your original question?”

Customer: “Well, I demand free food!”

Me: “Not with the way you’re treating my employees. You can pay for your pizza up there.”

(The customer then stormed off to the register and continued on about how we were trying to make her look stupid while the cashier struggled to keep a straight face.)

A Minor Case Of Bad Language

| Red Deer, AB, Canada | Bad Behavior, Family & Kids, Language & Words

(I work in the video game part of a toy store. A little kid is playing video games that we have on demo. We assume the man walking around looking at the other video games and consoles is the child’s guardian.)

Child: “Why the f*** did I die?! That was bull-s***!”

(When I hear this I walk up to the man who is browsing and ask him if the child is his. When he says no, I walk over to the child.)

Me: “I’m sorry but it isn’t appropriate for you to be using that language in this store.”

Child: “I say whatever the f*** I want.”

(At this time my manager hears what the child is saying and walks up to us.)

Manager: “Where are your parents?”

Child: “They know I’m here.”

Manager: “That’s not what I asked; I want to know who you are with and where they are.”

Child: “Fine. They are with my sister in the doll section.”

(My manager goes over the intercom to call for the child’s parents. Minutes later the parents came to the video game section angry they were called over.)

Customer: “Why was I called over? I was with my daughter!”

Me: “I’m sorry, ma’am, but your child isn’t supposed to be left alone in this department; if someone were to grab him—”

Customer: “But he’s playing video games and you are here. He will be fine.”

Manager: “It is not my associate’s responsibility to watch over your child while you wander around the store.”

Customer: “But he is right there!”

Me: “It’s still not my responsibility. We get busy pretty fast in this department and if your child was grabbed while I was with another customer, it would not be my fault. That isn’t the only reason we called you down here. He is using adult language and it isn’t appropriate for a child his age to say words like that.”

Customer: “He is ten; he can say whatever he wants.”

(After arguing with the customer she finally got fed up and left. She forgot her daughter, who she left unattended in the doll section. She came back five minutes later asking why we never told her she forgot someone.)

Thank You For Not Coming Again

| VA, USA | At The Checkout, Bad Behavior, Crazy Requests

(I work at a self-serve frozen yogurt place and every now or so an annoying customer comes in. From the beginning I could tell this lady was going to be a pain but I tried to be as friendly as possible even when she handed me her spit coated sample cups because she was too lazy to throw them away.)

Me: “All right! Have a great evening.”

Customer: “They don’t train you to say ‘thank you’ here?”

Me: “Excuse me?”

Customer: “You should be thanking me for my purchase or is that too difficult for you to manage? I demand you thank me!”

Me: “I can manage it but you underestimate how apathetic I am toward people who need hollow gratitude for buying something they already wanted.”

(She threatened to never come to our store again. I didn’t have the heart to tell her that the other location she swore to solely patronize was owned by the same person.)

Tapas On Tap

, | UK | Bad Behavior, Crazy Requests, Food & Drink

(We’re a tapas bar, so lots of small portions. We usually recommend two-three per person. Tonight, we’ve got a lot of bookings but can sometimes fit people in for limited slots of time. Two customers come in without a reservation, and it’s around 6:30 pm.)

Me: “Well, I can fit you in now, but I’m afraid we’ll need the table back by 7:30.”

Customer #1: “That’s loooads of time. We’re only getting something light.”

Me: “Okay, here you go!” *hands over tapas menu*

(A few minutes later, I approach for drinks.)

Customer #1: “A bottle of [Wine], please.”

Me: “A bottle… Okay!”

(A few more minutes later.)

Me: “And can I take a food order?”

Customer #2: “Yeah, so I’m like really hungry so I’m going to have like everything.” *laughs maniacally and lists almost everything, about seven items*

Customer #1: “Oh, he is hungry! Okay I’ll just have [five more items].”

Me: “…no problem.”

(Their “something light” turned into me having to squeeze extra chairs onto a tiny table for an actual booking because, of course, these two hadn’t left in time.)

That Customer Was Dealt With Marvellously

| Mobile, AL, USA | At The Checkout, Bad Behavior

(I am at one of the garden registers, not actually checking people out, but trying to fix a broken scan gun. As I’m working on it, one of my coworker’s calls in through the radio.)

Coworker: “Hey, [My Name]?”

Me: “Yeah?”

Coworker: “Look; I hate to bother you, but I’m up here by myself.”

(At this point a customer walks over. I smile at her and mouth that I’m not checking out, but she’s on her phone and doesn’t seem to be paying attention to me. I assume she’s still shopping, since she isn’t quite to the register and sort of hovering a few feet back.)

Me: “Okay, so what’s up? Are you backed up?”

Coworker: “No, but there’s this creepy, old guy around, and he’s come up here to flirt with me a few times, and I’m pretty sure he followed me through the store, too. It’s making me seriously uncomfortable.”

Me: “Oh! Okay, I’ll be right back in! No problem.”

(I leave the register, and as I make to walk away, the customer on her phone stops me.)

Customer: “Wait! Aren’t you going to check me out before you go?”

Me: “Well, actually, ma’am, I’m not checking anyone out, and I have to get back inside.”

Customer: “What? For that cashier? Well, why don’t you tell her that she needs to put the customer first! The nerve of her, thinking she can just have people—”

(Meanwhile, a man, Customer #2, in line hears the woman.)

Customer #2: “For God’s sake, just go in front of me!”

Customer: “What? That’s not the point! It’s the principle of it!”

Customer #2: “The principle of it? Are you seriously telling me that you are more concerned with spending five extra minutes in line than you are a young woman being harassed by some strange man?”

Customer: “Well, I’m sure she did something to make him do that!”

Customer #2: *to me* “Go help your cashier. I’ll take care of this.”

Customer: “Take care of it? Who do you think you are? You know what? I am never shopping here again! And I’m calling corporate!”

Customer #2: “Good to know. I’m sure you’ve made everyone’s day. And by the way? I’m the owner. Have fun calling corporate.”

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