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Category: Bad Behavior

No Money, More Problems

| Mississauga, ON, Canada | Bad Behavior, Crazy Requests, Money

(I work at the call center for a small company that does promotional gift cards in the US. Recently, one of our cards has gone on the fritz, and the money was removed from a good number of the cards, and put back into the company’s account. Because of this, my manager has been working tirelessly to load each of the cards manually.)

Me: “[Company], how may I help you?”

Customer: “My card is not working!”

Me: “I’m very sorry to hear that, ma’am. May I have the card number so I can take a look at it?”

(She angrily gives me the number, and I can tell just by the set of digits used that it’s one of the affected cards.)

Me: “Unfortunately, ma’am, due to a malfunction in our system, the funds are temporarily unavailable. If you provide us with your name and number, we’ll be happy to call you back as soon as the card is working again.”

Customer: “I’m not giving you my name! And I’m definitely not giving you my phone number! Can’t you just fix it now?!”

Me: “Unfortunately, ma’am, I’m not authorized to work with card balances, but I’d be happy to transfer you to my manager so that we can get things straightened out.”

Customer: “NO! I DON’T WANT TO TALK TO YOUR MANAGER! JUST FIX IT!”

(She continues to harass me for approximately 15-20 minutes; meanwhile, a crowd has begun to gather around my cubicle. Finally, my manager comes to my rescue, and just nods to me to signal that it was okay to transfer her without her permission.)

Me: “Ma’am, my manager would like to speak with you. I’m transferring you now.”

Customer: “I TOLD YOU I-”

(I transfer her over quickly, and my manager wastes no time answering. Knowing what kind of customer she is dealing with, she answers firmly, and from where I’m sitting in my cubicle I can hear the customer go quiet. I take the next call, somewhat frazzled, and fortunately the person is much more gracious about the trouble they are experiencing. Halfway through the second call, my manager comes to my cubicle again, looking like she’s about ready to quit.)

Manager: “The nerve of that woman. Do you know what she asked me as soon as I fixed it? ‘What am I supposed to do with all this money?'”

Acting Not So Pretty In Pink

| CA, USA | Bad Behavior, Bigotry, Family & Kids, Pets & Animals

(I work at the zoo in the gift shop, where we sell all sorts of zoo- and animal-themed things. On this particular day, a customer and his young son are inside looking at the merchandise. I overhear the dad tell his son he can pick anything he wants and shortly after the son walks over to his father and asks.)

Son: *as he hold up a stuffed animal* “Dad can I have this one?”

(The dad looks annoyed and scolds his son:)

Dad: “No, you can’t! It’s pink! Pink is for girls!”

(The son begins to cry so the dad sighs and turns to me holding a stuffed animal and says:)

Dad: “Hey, you. I want this bird in a boy color like blue.”

Me: “Sir, that toy only comes in pink. It doesn’t come in blue.”

Dad: “Well, why the h*** not!?”

Me: “”Sir, that’s a flamingo.”

His Behavior Defies Explanation

| The Netherlands | Bad Behavior, Crazy Requests, Food & Drink

(My family is eating dinner in a local Greek restaurant. While we’re eating, we see a man come in along with two women. The man seems to speak an odd blend of Dutch and English. They’re quickly seated, and are served drinks and a complementary basket of bread and garlic butter. Moments afterwards, the man calls over the serving girl.)

Man:” Your boss! Go get him!”

(Despite her surprise at the sudden demand she brings over the owner of the restaurant. The man picks up a piece of bread as if it’s the most disgusting thing he has ever handled, and holds it up towards the owner.)

Man: “This is terrible service! This bread, it is dry, and it is cold!”

Owner: “I’m sorry that it seems to be dry, sir, and we had not realize you wanted it to be warm. I will ask the kitchen for a new basket of bread and have them heat it up for you.”

Man: “This is ridiculous! I must have warm bread. Why is it not warm?”

Owner: “Once again, our apologies, sir. We don’t normally serve our bread warm; however, as I said, we can certainly heat some up for you. ”

Man: “No! I want to know how you can think to serve cold bread! I must have warm bread! I am an American; we always have warm bread! I must have warm bread!”

Owner: “Here it is customary to serve it cold, sir, but once again, I can have some heated up for you. ”

Man:” NO! I want you to explain to me how you dare to serve cold bread! How dare you do this to your customers?!”

(At this point the owner is clearly fed up with the man but he stays calm throughout.)

Owner: “It is simply what we serve here, sir.”

Man: “No! I must have an explanation! You must explain to me how you think you can get away with this! Explain to me why think you can serve cold bread!”

(The man kept demanding an explanation, volume rising all the while, until the owner was forced to ask them to leave. When the topic of the bill came up, the women suddenly started claiming they hated the beers they were served. They were eventually given their drinks for free, just to stop them from starting another scene…)

Day-Scare Center

, | Lewiston, ME, USA | Bad Behavior, Family & Kids

(I work in a call center selling credit cards over the phone. I get a call one day from a woman who sounds like she is surrounded by children.)

Me: “…and what is—”

Caller: *to kids in the background* “Hey! Quiet down back there! Don’t make me get the rolling pin!”

(I think to myself: Oh, my! Well, they are her children, not mine, so I’ll ignore it.)

Caller: “You were saying?”

Me: “Yes, ma’am, what is your occupation?”

Caller: “Oh! I work for a daycare center.”

Don’t Give The Customer Ammo To Misbehave

| KS, USA | Bad Behavior

(I work at the gunbar, and one of the things I do is give folks .22 ammo. We have a strict policy over how much we give. I can bestow only 2, 100-round boxes upon them. A father and his kid come by with their shopping cart.)

Father: “Get me some Remington .22.”

Me: *hands him a 100 round box* “Here you go.”

(The father sticks his hand out again with a smug look.)

Me: “Did you want another?”

Father: “Course I want another! I can get them everyday, can’t I?!

Me: “Sorry.” *hands him another* “Usually when people say they want some they imply they want one.”

Father: “Don’t you get an attitude with me! You need to fix your attitude and respect people.”

(My friend/coworker and a few others see this with a shocked looked as he starts leaving.)

Me: “Have the day you deserve.” *fake smile*

Coworker: “What just happened? Why did you say that when he left?”

Me: “Because I’ll let karma sort that s*** out.”

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