Category: Bad Behavior

Needs Poster-Board To Smash Your Head Through

| PA, USA | Bad Behavior

(A customer is making a purchase, which has been going normally until the end.)

Me: “All right, that’ll be [amount].”

Customer: “What? That poster-board was supposed to be $4.99.”

(I go with her to check the price marked on the shelf.)

Me: “This is where it was supposed to go; someone put it in the wrong place.”

(I indicate the $8.99 shelf tag; assuming that she wants a $4.99 pack, I grab one and return to the front, to which she does not object. I void out the more expensive pack and ring up the other. After I finish ringing it up…)

Customer: “That’s not the poster-board I want.”

Me: “It’s the pack that’s $4.99.”

Customer: “Well, you don’t have to be so rude about it. Just void that and I’ll pick out the poster-board.”

Me: “All right, your other items will be six—”

(I’m cut off by the customer walking away to pick out her poster-board without finishing the sale for her other items, with three customers waiting in line behind her, and no other cashiers on duty. Fortunately, the other register hasn’t been closed out yet, so I can still ring them up somewhere. She finally returns with the poster-board she wants, but I need manager approval because of all the voided items.)

Me: *over the PA, right in front of her* “Manager approval at the front, please.”

Customer: “Why isn’t the sale going through?!”

Me: “I need approval because of all the voids.”

Customer: “You could have said something!”

(Finally, my manager can pass the sale through, with the customer complaining about my service the whole time; my manager promises to have a talk with me over it. Once the store is empty…)

Manager: “So… from how she was acting, I’m guessing she was already in a b***h-fit when she came in?”

This Is A Bad Sign, Part 3

| Calgary, AB, Canada | Bad Behavior, Crazy Requests, Food & Drink

(The restaurant I work at has free soft-drink refills, with a drink machine in the lobby for customers. Basically, it’s free refills for people inside, but not drive-thru. I’m working the cash window at drive-thru when a teenager holding a plastic cup walks up, ignoring the rather large ‘No walk-ups’ sign next to my window.)

Customer: “Can you refill my [Drink]?”

Me: Um…no. You have to go inside to get your refill. We don’t have a machine in here.

(He promptly runs inside to get his refill. But not 20 minutes later, the customer drives up, holding his empty cup and a small paper sign from the lobby.)

Customer: “I’ll trade you the sign for a refill!”

(And apparently, he tried the same thing at the pickup window!)

Related:
This Is A Bad Sign, Part 2
This Is A Bad Sign

Hurrying To Get You Nowhere

| Finland | Bad Behavior, Food & Drink, Time

(I work at a really tiny fast food kitchen in a really busy neighborhood, which means that the queues can get long at times. Four cars arrive at the drive-in at the same time, just after four different groups of customers have placed their exceptionally large orders. The guy in the second car gets frustrated and is on his phone whining to his friends, forgetting that I and my coworker can hear him through our headsets. As I walk outside to serve a customer his meal, the guy in the car starts yelling at me.)

Customer: “When the f*** is it my turn?! I want to place my order!”

(Fortunately it’s his turn next, but when he pulls up to the window to complete the transaction, he starts pulling out a sheet of coupons searching for the ones he wants to use, and he can’t seem to decide on whether to pay by debit or cash.)

Customer: “Why the f*** are you guys so slow? I’ve been waiting for fifteen minutes. This is ridiculous!”

Me: “I understand your frustration, but I will serve those who came before you first. Besides, if you are in a hurry, I suggest that next time you use the time you have to wait wisely, and have your coupons and payment method at the ready. That speeds things up quite a bit!”

(After that he stayed quiet. I don’t feel guilty about being cheeky either, especially after I found out from my coworker that he’s an unemployed high school drop-out, who mooches off his parents and spends his days driving around his dad’s car!)

Wishes She Could Exchange Her Child

, | Neuquén, Argentina | Bad Behavior, Family & Kids

(I’m working in a kiosk inside a shopping center that sells mostly toys. A mother with her ten-year-old son comes and start looking for an action figure.)

Me: “From that series we have only this two models left. We are going to get some more next week.”

Mother: “This are fine, thank you.” *to her son* “Which one do you want?”

Son: “Mm… eh… This one! No, no! This one!”

(I gave him the toy and I put the other one back in the place where I took it from. The mother pays and the little kid start getting anxious.)

Son: “No, no! I want the other one! I don’t know which one to choose!”

Mother: “Okay… Can we exchange it?”

Me: “Of course!”

(I take the second toy from its place and I gave it to the kid, who ended up exchanging them. I save the first one and immediately he starts throwing a fit.)

Son: “NO, THE OTHER ONE! I DON’T KNOW WHICH ONE TO CHOOSE!”

(The kid starts crying and screaming. Everyone is now looking at us. I take the saved toy and exchange them again. The kid seems happier for a moment.)

Mother: “That’s it? That’s the one you wanted?”

Son: “Yes! No! I DON’T KNOW WHICH ONE TO CHOOSE!”

(The kid starts with the tantrum AGAIN, screaming and falling to the floor crying. I have no idea what to do anymore and the mother starts to laugh because she can’t believe what’s happening.)

Mother: “Okay, let’s exchange it one more time!”

Son: *happily* “Okay!”

(He stands up and I exchange the toys. The same thing follows two more times: I gave him the toy and as soon I take the other one away, hell is released. I know that he want his mother to buy both of them, but this is insane and the mother doesn’t take the hint or pretend that she doesn’t.)

Mother: *calmly* “That was the last exchange, [Son]. I’m leaving.” *to me* “Thank you for your patience.”

Me: *dumbfounded* “Oh, no problem, ma’am.”

(She leaves, leaving her son still on the floor, screaming and crying.)

Son: “I DON’T KNOW WHICH ONE TO CHOOSE!”

Me: *internally screaming*

Overbearing On Overcharging

| MN, USA | Bad Behavior, Family & Kids, Movies & TV

(One slow night, a couple of my coworkers are running the front register. A man and his disabled son walk in and want to see a movie that has not been sold for that show-time. They’re five minutes late, but we have no problem running them a private show.)

Coworker: “Any concessions as well for you, sir?”

Customer: “Of course not! I’m not paying for overpriced popcorn and soda! And frankly, it’s a crime for you to be able to price CORN that expensive!”

Coworker: “My apologies, sir. We try to keep our prices lower than our competitors as often as we can.”

Customer: “LIKE H*** YOU DO! Last time I went to the movies it was at the theater down in the city, and they’re charging a LOT less for their large popcorn then what your s***ty large popcorn costs!”

Coworker: “Actually, we frequently check on the competitor prices, and I believe their junior size costs $5.00 nowadays, about the same price as our large size.”

Customer: “Well, you’re WRONG! Better get your facts straight before calling me a liar!

Coworker: “I’m sorry, sir. We’ll be sure to check on it again for you. Total for just the tickets comes to $12.00.”

Customer: “AND you overcharge for TICKETS, too! Why can’t your prices be better that the city’s tickets?! You’re some dump theater out in the middle of nowhere! The least you can do is charge fair for your tickets!

(The price for our tickets at the time were $7.00 for adults, and $5.00 for children and seniors 60+. This is well known to be MUCH better than in the cities, where your standard ticket costs $9.00 or more. At this point, my coworkers start to see through his little haggle game.)

Coworker: “Sir, until we can get time to talk with management about changing prices, they’re staying where they are. Unless you buy tickets, we can’t let you in to see the show.”

Customer: “How… how DARE YOU talk to me in front of my son like that! You want him to be upset?! Upset his dad’s getting bullied in front of him?!”

Coworker: “Sir, will you be buying tickets with us today?”

Customer: “Of course I am! My son wants to see this movie! I just want you to know that I don’t appreciate customer service here! And I WILL be calling and complaining to your company about this!”

(The man paid for the tickets and stormed to the theater, dragging his son along with him. We didn’t hear anything from them for the duration of the movie. Right before the end of the movie, one of our employees went to stand outside the door with a mint tray. It’s a little gesture we did after every movie. The employee opened the door to find the theater completely empty, plus hundreds of mint wrappers thrown all over the room. We later looked at the security footage and found out that the last cleaning shift had forgot the mint tray in the theater. The man proceeded to unwrap all the candies, pocket them, walked through the aisles tossing wrappers everywhere, and left through the emergency exit before the movie ended.)

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