Category: Bad Behavior

Making A Clean Break

| Columbus, OH, USA | Bad Behavior, Popular

(I work as a house cleaner. I work individually, in very large fancy houses, and spend a whole day working on cleaning a house. This particular house has a housewife with too much time and money on her hands, who enjoys hiring people to criticize, humiliate, and harass them. I am in one of the upstairs bedrooms vacuuming when my arm gets grabbed from behind. This already has crossed a line with me. I spin around and pull my arm away. The “lady” of the house looks furious.)

Lady: “You didn’t clean the mud room bathroom yet, did you?”

(I have, because she asked me to, so I tell her I have.)

Lady: *face turning red* “NO, you didn’t. The toilet hasn’t been cleaned; it’s disgusting.”

Me: *confused, because I know I cleaned it* “I’ll check when I get back downstairs. I have a little bit more to do upstairs, then I’ll check on my way out.”

Lady:  “No, come with me right now.”

(Annoyed, but resigned, I follow her downstairs. All of my cleaning supplies are upstairs as I don’t have time to grab them. We get to the bathroom and, indeed, there are s***-stains in the toilet, obviously from a recent “drop.” It was not there when I had cleaned it an hour earlier.)

Me: “I’m sorry, but I cleaned the toilet. This must have happened after I cleaned it.”

Lady: “How dare you call me a liar! I’m the only other person here and I didn’t do it. You’re going to clean this up right now.”

Me: “I can re-clean it on my way out after I finish the upstairs, if that’s okay. My cleaning supplies are upstairs.”

(Before I can stop her, she grabs my hand and shoves it into the s***-streaked toilet, using it like a toilet brush.)

Lady: “You’ll do it now.”

(When I finally realize what is happening, and the initial shock has worn off, I stand up, wash my hand, walk out of the house, get in my car, and drive away, leaving all of the companies cleaning products and expensive vacuum behind. The next morning I go into the office to face the consequences for my actions and get my walking papers. My boss gives me a big hug when I walk in.)

Boss: “That woman called after you left and tried to get you fired. She called me every name in the book, and relayed to me how she had to force your hand into the toilet to teach you a lesson. Then her husband interrupted the phone call to correct his wife. It seems that he had actually come home while you was upstairs, and had taken a giant s*** and left the mess, but didn’t tell his wife he was home because he wanted some peace and quiet before dinner!”

(As my boss relayed this I started crying. My boss then asked me to go back to the house to pick up the gear I left. When I knocked on the door, the client answered without a word, turned around, and walked back into the house. On her way, she gave a big, angry kick to the expensive company vacuum cleaner and hissed, “b****” under her breathe. I drove back to office instead of my first client for the day and quit on the spot. I vowed to never let anyone treat me like that ever again. It’s never worth the money.)

What Good Was That Chat

| RI, USA | Bad Behavior, Technology

(I work as a remote chat agent for a phone and Internet provider. I help customers add features to their phones, like international if they are traveling, or parental controls. I do not have direct account access, and usually this is no problem for most people.)

Me: “Happy Tuesday! Welcome to [Company] Online Features Sales! How may I assist you today?”

Customer: “So, what good are you? You can’t do anything because you don’t have access to my account. You’re just a waste of time and my money.”

Me: “I can still do my best to assist you, even without direct account access!”

Customer: “So, what good are you? And you’re probably not an American.”

Me: “I am, actually. I live in Rhode Island. What can I help you with today?”

Customer: “So, what good are you? You can’t help me. Your job doesn’t help anyone.”

Me: “I am very sorry to hear that. Unless you have a question or inquiry, I will need to end this chat. Do you have any questions for me before I do so?”

Customer: “So, what good are you? F*** you.”

Me: “Thank you for choosing [Company]!”

Life Is Stranger Than Fiction, Part 3

| Bulgaria | Bad Behavior, Books & Reading, Popular

(I’m browsing the fantasy section at a local book store. The employee uniform is an orange t-shirt and I’m wearing a sweater in a much darker shade of orange. A young woman pushes my shoulder and in a very loud an rude manner asks:)

Woman: “Tell me about [Author]”

(I generally like giving book advice but she looks at me like I’m a lower form of life.)

Me: “First of all, madam, I don’t work here, and second, even if I did I wouldn’t help you if you act that way.”

(She storms off, bright red. A few minutes later:)

Young Man: “Excuse me, miss, could you tell me more about [Same Author] and perhaps recommend a book to a new reader?”

(Since he’s very polite I start telling him more about the author and the book series. Meanwhile, the rude woman is back with a store clerk and both stare at me mouths wide open. The man turns out to be the lady’s boyfriend.)

Me: ”Oh, and by the way; I don’t work here.”

Store Clerk: “Do you want to?”

Related:
Life Is Stranger Than Fiction, Part 2
Life Is Stranger Than Fiction

The Virtues Of Customer Service

| Canada | At The Checkout, Bad Behavior, Popular, Religion

(I work as a cashier and I have a very new cashier on the till next to mine so I can help her if she has any questions. The new cashier turns to ask me a quick question about a transaction while I am serving an elderly man.)

Me: *to customer* “I’m sorry, sir, please give me just one second.”

(The question is simple and I do not even have to leave my till to deal with the problem. The entire exchange takes maybe a minute at most.)

Customer: *very rudely* “Excuse ME, but I believe you were serving me first.”

Me: “Sorry about that, sir. This is [Coworker]’s first time on cash alone and I am to make sure that I help her if she gets stuck.”

Customer: “Well, that isn’t my problem.”

(I politely ignore his rude tone and finish scanning his last couple items. In his order is a large number of cleaning supplies.)

Customer: “I am getting ready for a full weekend of spring cleaning. Cleanliness is next to godliness, you know!”

Me: *smiling and handing him his shopping bag* “Yes, and so is patience, so I hear.”

Give Them An Inch And They’ll Take A Quarter

| WI, USA | Bad Behavior, Crazy Requests

(Decorated flip-flops are all the rage at this time. I am trying to help two middle-aged ladies who are shopping with two small children, a roughly three-year-old boy in the cart seat and a roughly six-year-old girl running around. The boy is very bored and keeps grabbing one of the women, grabbing spools of ribbon and shoving them back in the incorrect slots, and screaming. The women just ignore the children and the girl continues to aggravate the boy’s behavior. The entire group acts conceited and entitled.)

Woman #1: “Yeah, I need this ribbon but in one-quarter inch.” *holds up one-half inch by-the-yard black and white zebra print*

Me: “All right, it looks like we only carry half-inch and wider for that print in by-the-yard and only 3/8th inch wide in the by-the-spool section. What are you planning on using it for so I can help figure out the best option?”

Woman #1: *shoves a white flip-flop at me, the size making it obvious it is hers* “The woman at [Competitor] told me I could glue fabric around the edge to decorate it but the silky fabric she cut frayed! I want ribbon or something else that won’t fray!”

Me: “All right. You could get the larger one and fold it over since you will be gluing it anyway. Or you could cut it down and use a fray-check before gluing to prevent it from fraying. That way, you wouldn’t need to buy as much.”

Woman #1: “No! I want quarter-inch ribbon so I don’t have to cut it.”

Me: “I understand but we do not carry black and white zebra print in quarter-inch width. If you prefer, we have other patterns in that size. Or we also carry black and white zebra fabrics you can get cut, but I would, again, recommend using a fray-check since they will be seeing a lot of wear and tear on flip-flops—”

Woman #1: “NO! I WANT RIBBON!”

Me: “Well, since we do not carry it, you might be able to find it at [Competitor #2], [Competitor #3], or possibly at [Competitor #4].”

Woman #1: “I HAVE ALREADY TRIED THERE! DON’T TELL ME I HAVE TO GO BACK TO [COMPETITOR] IN [Town one hour away]!”

Me: *really thinking how I can make this person happy or at least offer more suggestions* “Where do you live? [Competitor] actually just opened up a branch in [Town half an hour away], if that is any closer to you.

Woman #1: *she is screaming at this point* “I LIVE IN [Town 45 minutes in opposite direction].”

Me: “Oh. The only other suggestion I can think of, then, is to maybe get some sharpies and draw your own designs.”

(At this point, the boy has moved on to throwing spools of ribbon while the girl tugs at him. The woman finally takes notice when I bend down to scoop up an unraveling spool.)

Woman #1: “WHAT ARE YOU TWO DOING?! STOP BEING BRATS!” *to the girl* “GET AWAY FROM HIM AND BEHAVE!”

(As she says this she shoves the little girl away while simultaneously ramming her cart into me. She glares at me like she is daring me to say something but I just smile and continue to re-wind the ribbon spool. Woman #2 finally takes notice and starts screaming at the kids that they need to apologize for making a mess. You know, instead of the adults paying attention to them and preventing them from misbehaving.)

Me: “If there is nothing else I can help you with, have a nice day!”

Woman #1: “WHAT?! YOU HAVEN’T HELPED ME AT ALL! THIS IS TERRIBLE CUSTOMER SERVICE!”

(I just walked away thinking: And you are a terrible parent. I gave you 10 different options and ideas. Short of pulling what you wanted out of the non-existent magic satchel in my a**, there was nothing else I could do. I walked right into the break room where my manager (who I filled in on the situation) told me to stay until those women left the store. Apparently Woman #1 was looking for me…)

Page 86/289First...8485868788...Last